Five major branches of foreign-related etiquette.
One, grooming
1, hair
No matter what the job, regardless of men and women, hair should be clean, neat, polished, no dandruff;
If you are often faced with customers, belonging to the standard office people, it is recommended that the lady best hair bun or pulled into a bun, which can make themselves look fresh and sharp, but also increase the professional and competent temperament. It also adds a professional and competent temperament; hair fluffy, will give people a lazy and loose feeling. Men's hairstyles also have a more standard pattern, to the front does not cover the forehead, the side does not cover the ears, after not against the collar.
If engaged in advertising, design, network and other professional work, hair can be personalized some, to be able to give customers an impression in line with their professional status. But remember not to be scruffy as personality. This can be Jimmy, for example.
2, eyes
We often say that the eyes are the windows of the soul, communication eye contact is very important, the eyes are often noticed by others to the place, and therefore the eyes should be done to clean no secretions, and consciously strengthen the eye clean. At the same time, you should pay attention to your own eyes.
(Demonstration): three different kinds of eyes and explain the different feelings they bring to the person you are talking to.
3, nose
The nose hairs should be trimmed often, if the nose hairs are too long, it gives people a very indecent feeling. Special attention is not to clean the nose in public, it is best to go to the restroom. If you can't control it, use a handkerchief or tissue, turn your back to others, and try to control the volume. Take the initiative to apologize afterwards.
4, the mouth
We can not avoid talking to others in close proximity, if the breath is not fresh, it is very likely to damage the personal image. Therefore, we should always pay attention to ensure that their breath is fresh, to try not to eat or eat less smelly food, rinse your mouth in a timely manner after meals or chewing gum (be careful not to chew gum on formal occasions), you can also eat mints to make our breath fresh.
At the same time, we should ensure that our teeth are clean and free of food residue. Keep your teeth bright white and neat, it is best to go to the hospital regularly to clean your teeth, black and yellow teeth are not conducive to us to establish their public image.
5, hands
We have a lot of action every day through the hands to complete, pay attention to the maintenance of the hands. Regular pruning to ensure cleanliness; women who paint nail polish should choose and clothing, skin color coordination of nail polish (such as pink or white), be sure not to let the remnants of the nail polish remains on the nails; men's fingernail crevice must not leave dirt, nails should not be left too long. Should be diligent hand washing (not only in the image of favorable, more closely related to our health).
6, beard
Men's beard must do a good job of daily cleaning. If you are engaged in more specific industries, according to the actual need to deal with.
7, wear
Eisenhower said: successful dress, is the first step towards success in life.
Clothes must be tailored to fit the individual's image and position. Ms. first into the workplace is recommended to choose a number of simple and generous style of professional suits; in terms of color matching, dark series (including black, gray, red, coffee, smoky grey, etc.) can make you look mature and introverted, dignified and competent; light series (including) can make you look energetic, affinity full. It is worth noting that the color of the whole body is not too busy, the best not more than three.
Classic black suits and white shirts are still preferred. There are certain rules for wearing a suit, as follows:
Men in suits should pay attention to: the shirt is longer than the suit's sleeve 1 to 3 centimeters, must remember to remove the trademark on the sleeve. Pockets should not be bulging. If it is double-breasted it should be all buttoned up. For single-breasted, double-breasted, leave it all unbuttoned or just the top one, for three-buttoned, leave the middle one or all unbuttoned, and for four-buttoned, leave the middle two unbuttoned. In short, the bottom ones should not be buttoned. Generally remember to unbutton when sitting down. The color of the tie should be harmonious and not harsh, and the length of the tie should preferably be such that the tip of the tie covers to the belt buckle. The tie clip should be at the fourth button from the top of the shirt, and the tie should not be visible when the suit is buttoned. The collar of the shirt should not be too big, if you wear a tie it must be fastened with a collar button. There should not be too much space between the neck and the collar. The standard trouser length should be just enough to cover the shoes, shoes and laces and socks must be color coordinated, socks should be darker than the suit.
There is no fixed format for women, and a comfortable fit is the standard. You should pay attention to the clothes and bags, shoes, hairstyles, etc. to match.
Shoes are very important, you must choose good quality shoes with high grade, on the one hand, they are comfortable (which is more obvious to people who often need to run around outside) on the other hand, it also shows their taste and cultivation. Should also be considered from the color, style, and overall dress style coordination, neutral color is a safer choice, easy to match all kinds of clothing.
If you want to choose jewelry, it is best to wear some good texture (such as: pearls, jade, crystals, platinum, etc.), simple style brooches, necklaces or earrings, etc.; the whole body of jewelry should be coordinated with more and more complicated, poor texture is not a sign of taste.
Particular attention should be paid to some of the small details that we often ignore. Revealing the dirty collar of the shirt is more rude than having stains on the coat. Be sure to check to see if you've done these little details right. The collar and sleeves are clean, and the proportions of the shirt are appropriate. There should be no stains on your shoes, and your tie should not be loose or crooked. There is a senior salesman, he always go out every day with a bag, which, in addition to the relevant information, there is also his very necessary treasure: a piece of shoe shine cloth. Although he remembers to check his whole body once before going out every day, he will polish his shoes outside the building before going in to meet customers.
8. Makeup
If a lady puts on makeup, it's best to use high-quality cosmetics; poor-quality cosmetics can ruin your public image. Generally speaking, mascara and eye shadow can make your eyes radiant; blush makes you look full of spirit; lipstick or lipgloss can brighten up your whole face; as for perfume, it can make you give people around you an impression of elegance and decency. For the choice of color and texture, it is best to choose according to personal skin color and preference, we have some suggestions as follows:
Mascara: black; (waterproof)
Eyeliner (liquid): black, smoky grey, brown; (waterproof)
Eyeshadow: it is best to choose according to the overall hue of your outfit of the day, you can usually choose light tones such as pink and purple, orange and yellow;
Blush: Peach red, coral red, orange and rose red, Coral, orange and rose red; (powder)
Lipstick: peach, pink, coral, orange and rose red; (waterproof)
Perfume: floral, woody, fruity tones
To be considered in accordance with the individual's professional image, for example, the chemical eyebrow, the long is to appear a little more feminine, while the short is to appear a little more lively. Hook appears to be a little flirty, while the flat will look a little dry
Lastly, it is worth noting that the beginner make-up can choose to use part of the cosmetic products, do not need to paint the whole face into a palette. It is important to remember that youth and nature's most beautiful, in the workplace, your confidence and charm will never be reduced because of the lack of makeup. And also remember to check if you need to touch up your makeup. If so, you should look for a separate place to do so; it's unseemly to touch up your makeup in public.
Two, grooming
Diane Virender, a famous body expert, said: the neck, spine, arms and legs of the stretch as well as a brisk pace is closely linked to beauty, the usual grooming can be unknowingly reveal your tastes and habits.
Attached: common bad habits and behaviors:
1) Inappropriate use of cell phones: In some occasions, such as important meetings, press conferences, etc., try to turn off the phone, or set the phone to vibrate. In the unlikely event that you have to answer it, apologize to the person next to you; try to be brief and keep your voice down;
2) Smoking: Do not smoke on occasions where smoking is prohibited. When you need to, ask the host or the person next to you for permission, especially a lady;
3) Spitting and throwing garbage;
4) Chewing gum in public, picking your ears or nostrils, applying make-up, scratching your scalp or body, or arranging your clothes in public, etc.;
5) Shaking your legs, yawning, wiping your eyes, or checking your watch frequently in public when you are sitting down.
1. Standing posture (interactive)
Feet stand naturally open, but no more than shoulder width apart, with a steady center of gravity (ladies can also stand in a d-step). The head is straight, shoulders are flat, the chest is straight, the abdomen is tight and the hips are lifted, and the arms are naturally hanging down.
We can check in the mirror to see if our shoulders are naturally flat. Because it may be too heavy because of the schoolbag carried as a child, or some girls have hair that is parted on the side, there will be some sloping shoulders, if there is such a situation, to slowly fix, as long as you insist on three months will develop good habits, in order to have a beautiful body, it is worth to insist on three months.
2, sitting potential
Sitting posture must appear mature and stable, confident and elegant.
Men: chest up, hands naturally on the knees, legs can be naturally separated, but not more than shoulder width, otherwise it will look very indecent.
Ladies: there are many beautiful sitting postures for ladies, but keeping the knees together is always the principle. The best way to sit: legs tightly together, to the left or to or tilted, hands interlocked on the knees, the upper body can be 45 degrees, slightly leaning forward, facing the customer, show listening, which is also a kind of respect. Feet are merged and one foot is backed up a quarter of the way. (The lecturer may demonstrate at his discretion.)
3, squatting posture
You may say that the squatting posture does not seem to be often used in business occasions, in fact, in the group photo will often be used to squatting posture. The main thing to note is that the legs should not be too open, especially women in wearing skirts when the knees must be together. Here can be used to prove the embarrassing situation may occur. And ask the trainees to try to squat.
4, in the action of picking up the posture:
Knees together, side squatting down to pick up things. Ask the trainees to act out different picking up postures and discuss where certain postures are indecent. Women wearing skirts should be more careful. If you bend down to pick up something, even if you are not naked, the high pouting posture is very ugly. And the center of gravity is not stable, there will be swaying or even fall.
5, walking posture
Generally speaking, men should pay attention to the waist straight body, appear to be spiritual. Women focus more on elegance. Eight step is not good, if there is such a situation to be corrected, it is best to usually practice walking a word step. The spokes of the arms should be small, the speed should be slower, and the steps of the feet should be a little faster, do not take big steps. Try not to run in public.
Three, the etiquette of the introduction
Purpose:
Better communication, to establish a good public image, in business gatherings to obtain more useful information.
Methods:
1, the young first introduced to the older: first let the elders understand the situation, and then let the young know the identity of the elders;
2, their own company colleagues first introduced to colleagues in other companies;
3, low-level supervisors first introduced to the senior supervisor;
4, the first to introduce the company's colleagues to the customer;
5. Introduce unofficial people to official people first;
6. Introduce national colleagues to foreign colleagues first.
In short, it means that the lowly are introduced to the highly placed first.
Note:
Introductions should state the identity and title of the person being introduced, so that others will know his identity and be able to get the appropriate topic to communicate with him.
When we arrive at a new environment, we may not be able to remember everyone's name, which is common, but when we meet new colleagues, new students, if we forget each other's names, we can take the initiative to greet "hello" or nod and smile; do not pretend not to see, or others will think you are not happy to care about him. I'm not going to be able to do that, but I'm going to be able to do it.
In business activities, we should take the initiative to introduce ourselves, so that we can know more friends.
Four, handshake etiquette
Order:
Generally by the master, the older, higher status, the first lady to reach out, the guests, the younger, lower status to meet should be greeted first, depending on the other side of the reflections and then reach out, can not take the initiative to shake the other side, which owes self-respect, there is a loss of decorum. If you need to shake hands with more than one person at the same time, you should shake in order, not to jump ahead or cross.
Points:
1, proportionate, clean hands, should not be too strong, too fierce, so as not to give people a rude feeling;
2, in addition to the strength of the handshake, but also need to pay attention to their own eyes, do not look around, the eyes should be enthusiastic, friendly gaze at each other, and at the same time, say some congratulations on the words of greetings;
3, handshake, men remove the gloves, women are usually allowed to wear gloves. Gloves, women are generally allowed to wear gloves;
4, shaking hands should extend the right hand, never extend the left hand to shake hands with people. And use only one hand.
V. Handing business card etiquette
1, both hands on: this is the most formal business card handing posture, and to be accompanied by the language of delivery: "please take care of more";
2, there are words facing each other to facilitate each other to read; if necessary, you can do the corresponding explanation;
3, receiving Business card to see, and read in a low voice, say some polite words of liaison, such as: nice to meet you;
4, after receiving the business card, not to the other party's business card placed in hand, it should be placed in the business card folder or income in the accompanying bag;
5, if it is seated, we should try to get up to receive the other party's business card;
6, do not pass out the old or wrinkled business card. We should check them frequently and replace them immediately if they are torn.
7, business card holder or wallet should be placed in the briefcase or in the inside pocket of the suit, avoiding the back of the pants from the pocket;
8, try to avoid the other side of the business card writing irrelevant things; do not unconsciously play with the other side of the business card;
9, bosses in the first do not hand over the business card, wait for the boss to hand over the business card before you can hand over your own business card.
Please ask the participants to demonstrate on handing over business cards.
Sixth, ride the etiquette of transportation
Business activities, we have a lot of time to go out with customers or company leaders, so ride the etiquette of transportation is quite important.
1, by cab location, time and personnel arrangements;
2, by private car (company car) location, personnel time arrangements;
To the right as the honor, you should let your boss sit on the back right, sitting next to the driver. If you take the company car, the supervisor drives himself, it is best to sit next to him. After the top first. Example: the Pope driving, changing music on the way
Note:
1, the best women do not dress in skirts, as much as possible, with pants to facilitate action; get into the car should be the first body into the car, and then feet together into the car, and finally adjusted to sit comfortably; get out of the car to the legs together and move to the car, and then the body out of the compartment;
2, the man should be the first for the
3. When getting off the bus, you should pay attention to whether there is any water stain on the ground to avoid dirtying your clothes.
Seven, telephone etiquette
While on the phone, the other side can not see our expression, but still can feel our mood and attitude.
1, keep the most beautiful voice. Volume, pitch, and speed of sound should all be taken care of;
2. The bell response should be picked up within three rings. If, in fact, something delayed, should first apologize to the other party;
3, pick up the phone, to report the name of the company or your department name, and greet each other. For example: Hello! Good morning!
4, if it is a substitute for the phone, to confirm who the other party to find, and take the initiative to ask if you need to leave a message. But do not get to the bottom of it;
5, summary, confirm the caller's matter;
Example: your appointment is to meet tomorrow at 2 o'clock in the afternoon at the World Trade Center, 42nd floor, room 503, is it?
Note:
1, hear the phone ring, if the mouth is chewing something, do not immediately answer the phone;
2, hear the phone ringing, if you are laughing or arguing, be sure to wait for the mood to calm down before answering the phone;
3, pick up the phone should be infectious energy; telephone conversation with body movements, such as smiling, nodding, etc.;
4, speak on the phone to the phone, and the phone should be used for the purpose of the phone.
4, do not speak too loud on the phone, the microphone away from the mouth distance is not too close, so as not to let the other side to hear the sound of your exhalation, but also affect the effect of the call (the optimal distance of 10 centimeters or so);
5, work, if a friend calls, you should be choked to end the phone call quickly;
6, received a complaint, do not have to quarrel. To friendly communication and good records, and then promptly transferred to the relevant departments to deal with.
Eight, visit the customer's etiquette
1, the appointment time, do not be an uninvited guest. So as not to disrupt each other's arrangements and time planning and unwelcome;
2, be prepared. Ready to prepare all the information needed, and organized; can make a brief outline of the conversation;
3, before leaving to visit the object to confirm once again, calculate the time before departure. Should not be too early, not to mention late;
4, to the customer's office building, to reorganize the image of the best state of mind to face the customer;
5, into the room before the secretary to inform, and take the initiative to explain the relevant matters;
6, to see the customer to take the initiative to shake hands with the customer, and first a brief introduction to the content of the negotiation;
7, after the negotiation, to determine the results of the negotiation, politely leave.
9, dining etiquette
1, Chinese food
1) the correct use of napkins: napkins should be placed on the lap or pressed under the auxiliary plate;
2) the use of male chopsticks and female spoons;
3) do not overly enthusiastic hostage to others;
4) do not make a sound when drinking soup or chewing food;
5) when there is food in the mouth, do not open your mouth to talk;
5) when there is food, do not open your mouth to talk. Don't open your mouth to talk when you have food in it, and don't start a conversation when someone else is eating;
6) Don't start the meal until the host has made a toast;
7) Try to keep your conversation light, not serious or argumentative;
8) When you are leaving the table, politely say. "Excuse me for a moment"; such as as the host do not ask too closely, so as not to cause embarrassment.
2, Western food
A, buffet:
Business activities in the Western food will generally choose the form of buffet. To pay attention to the following points:
1) in order to take the food (queue);
2) a best take one or two dishes. The best thing about a buffet is the freedom of choice, so you can take less and more at a time;
3) Don't mix spoons or tongs because each dish has a different flavor;
4) Don't be wasteful, and don't go in with the mindset that you've had enough.
B. Banquet:
1) Formal dress must be worn before attending:
Men in suits and ties, women in suits (or evening dresses) and shoes with heels, it is a breach of etiquette to be overly casual in your attire; your hands must be kept clean, and your nails neatly trimmed. Do not unbutton or undress in public. If the host asks the guest to undress, the male guest may put his coat on the back of the chair; do not leave your coat or belongings on the dining table.
2) There are rules for taking a seat:
The most appropriate way to take a seat is from the left side. When the chair is pulled back, the body stands straight at a distance where it almost touches the table, the usher pushes the chair in, and when the bend of the leg touches the chair behind it, it is time to sit down. When eating, lean your upper arms and back against the back of the chair, and keep your stomach about a fist's distance from the table.
3) Use cutlery and napkins correctly:
After ordering, open the napkin one-third of the way in before the appetizers are delivered and fold it inward, so that two-thirds of it lies flat on your lap, covering the portion of your legs that is above the knee, to prevent food crumbs from falling on your clothes. It is best not to tuck the napkin into the neckline. Generally we only fold the napkin at the end of the meal and place it on the right side of the plate. If you are only leaving the table halfway through the meal, it is fine to place your napkin on the seat so that the waiter will not remove your cutlery after you leave. There is a lot of cutlery in Western cuisine, but don't worry, just take the outermost set for each course of food. Hold the knife in your right hand and use the fork in your left hand to help hold the food in place. The index finger of your right hand can be pressed against the back of the knife, with the knuckles slightly cocked and the elbow sunk, so that you avoid waving the knife and fork around like a bulldozer. When you are done eating, place your knives and forks side by side in the "5:00-11:00" position (e.g., \\\) to signal that you have eaten enough and can remove the cutlery. If you're just leaving in the middle of a meal, such as to take a phone call or go to the restroom, place your knives and forks in the "4:00-8:00" position (e.g., /\). However, dirty knives and forks should not be placed directly on the tablecloth at any time.
4) Order of eating:
Aperitifs, appetizers, lettuces and soups; main course (beef, pork, chicken or fish and seafood, usually only one of these), followed by bread, noodles or rice; desserts, cakes, ice cream or fruits; beverages (there are a variety of strong and soft drinks); when serving wines, there are a few general international rules: white wines are served first, followed by red wines; New wines are served first, then old wines; light wines are served first, then full-bodied wines; white wines are usually served with fish or seafood, while red wines are served with meat.
3, office dining,
disposable tableware is best thrown away immediately, not long on the table or coffee table. Easily overlooked is the beverage cans, as long as it is open mouth, a long time on the table is always detrimental to the office elegance. If you do not want to throw away immediately, or want to drink later. Hide it in a place where it is not noticed. Eat up messy splash as well as the sound of food, will affect others, it is best not to choose. If you drop food on the floor, pick it up and throw it away immediately． Cleaning up the table and floor after a meal is a must. Foods with strong flavors should be kept out of the office as much as possible. Even if you like it, someone will not be used to it. And its odor will permeate the office, which is very damaging to the office environment and the company's image. Don't delay eating in the office for too long. Others may enter the work on time, or there may be anxious guests visiting, both sides are a little embarrassed.
4, the grip of the wine glass
Noticed those wine tasting experts on TV grip the glass? Their distinctive gripping habits are not posturing, but are based on sound science. Holding your fingers at the stem prevents the temperature of your palm from ruining the flavor of the wine and keeps it at an optimal temperature. In addition, you should only pour a fifth of the wine, or a third in the case of a tulip glass.
5, serving tea
Serving tea should first ask the guest's preference, if there are snacks should be served out of snacks, and then serve tea. Tea should be served with attention: tea should be eight full, not too hot. At the same time there are more than two visitors, the end of the tea color should be uniform, and the tea tray out, the left hand holding the bottom of the tray right hand to help the tray edge. If the dim sum is placed in front of the guest's right, the tea cup should be placed to the right of the dim sum. When serving tea, you should say "excuse me" to the person in the seat, and then serve the tea with your right hand from the right side of the guest, look at the other side with a smile and say: "This is your tea, please enjoy it! Give the tea to the guest in order of position, and then give it to your colleagues. When serving coffee or tea, the handle of the cup ear and the teaspoon should be facing the right side of the guest. In addition, a packet of sugar and creamer should be prepared for each guest and placed next to the cup (on the saucer) so that the guest can easily take it by himself/herself. Or ask the guest what flavor they want first.
Conclusion: We have talked a lot about the etiquette that should be paid attention to in business activities today, and I believe that you have understood how to set up a professional, tasteful and cultivated image in business activities.