1. The telephone number for consumer rights complaints is 123 15.
123 15 is a consumer complaint hotline and a nationwide internet platform. This is a special telephone number, 1999, set up nationwide by the State Administration for Industry and Commerce with the strong support of the former Ministry of Information Industry on March 5, which is dedicated to receiving consumer complaints and reports. The national 123 15 internet platform was officially launched on March 20 17. This is another important measure to promote "Internet government service", which indicates that the consumer rights protection work of China's industrial and commercial and market supervision departments has entered the Internet era.
Second, the way of complaint 123 15.
1, call the hotline 123 15: After calling 123 15, if you need to make a complaint or report, please answer the questions according to the staff's prompts, truthfully tell the facts, reasons and requirements of the complaint, and tell your name, address, telephone number or other contact information and who you are. Consumer complaint cases shall be under the jurisdiction of the administrative department for industry and commerce where the operator is located. If the business needs the area code of the business in different places, it is 123 15.
2. Log in to 123 15 Internet platform to complain.
Three. The application of 123 15.
1. When your rights and interests are infringed and the respondent is under the jurisdiction of the administrative department for industry and commerce;
2. When your legitimate rights and interests are violated in the process of consumption;
3. When you find fake and shoddy goods and "black dens" for manufacturing and selling fake and shoddy goods.
"123 15" consumer complaint hotline and national internet platform.
1999 19 On March 5, the State Administration for Industry and Commerce, with the strong support of the former Ministry of Information Industry, decided to set up a dedicated telephone for consumer complaints and reports throughout the country. The national 123 15 internet platform was officially launched on March 20 17. This is another important measure to promote "Internet+government services", which indicates that the consumer rights protection work of China's industrial and commercial and market supervision departments has entered the internet plus era.