1.Please introduce yourself.
2. Why do you want to be a stewardess?3. What do your parents think about you being a stewardess?4. Since when do you want to be an air stewardess?5. How much monthly salary do you want to get?6. How long will you be with us *** if you are hired?7. What will you do if a passenger proposes to travel in pairs?8. Please tell me the reason why you have achieved a grade point average or above for your credits?9. Have you previously ever done ***?10. What was your special activity during your school life?11. What impressed you most about your school life?12. What did you do before you went to college?13. How long do you intend to work here?14. What do you think of overtime work outside of working hours?15. Please tell me about my view of my career?16. What was your motivation for deciding to leave your job?17. Have you applied to other companies? Have you applied?18. What do you think of your English language strength?19. Do you have qualifications and special skills?20. What do you think of your personality?21. What are your strengths and weaknesses?22. What was the most impressive thing about your student days?23. What club activities did you enjoy?24. Do you have a degree?25. What were your grades in college?26. What class did you enjoy the most?27, What was your major in college?28、What high school (college) did you graduate from?29、How should your ideal image of a woman be?30、What do you consider to be competitive in terms of your abilities?31、What do you care about these days?32、What activities did you do in college?33、Tell me about the types of cocktails you know.34、What is your level of English?35、What do you do on your days off? What?36、What is your dream to be a member of the society?37、Please tell us your opinion about love and marriage and marriage through matchmaking.38、How are you feeling today?39、What are your interests?40、How do you deal with passengers if they get airsick?41、How do you keep yourself healthy?42、What is the reason for giving up other airlines and wanting to work with us?43、Would you be of the conservative or free-spirited type?
2. Interviews before entering aviation
Yes, the interviews are generally just basic general knowledge questions, as long as the test your ability to adapt to drops.
The physical examination is a little bit easier than that of the college entrance examination. Aeronautics is the theoretical basis of human aviation activities, the content of which includes aircraft research, design, manufacturing, testing, flight, maintenance, use and management of the various scientific knowledge involved.
Aeronautics is in the basic science and aviation engineering practice on the basis of gradual development, it mainly includes: aerodynamics, flight mechanics, aircraft structural mechanics, aircraft engine principles, aviation materials science, aircraft manufacturing process, flight automatic control theory, navigation principles and pilotage, avionics, aviation systems engineering, air traffic control theory.
3. Civil aviation interview, the examiner will generally ask what questions
Generally speaking, responsible for the passenger service ground staff work includes:
1 guidance and assistance to the arrival, departure and transit of passengers to and from the airport.
2 Checking passengers' travel documents
3 Checking and seating passengers
4 Issuing boarding passes and collecting airport taxes and excess baggage charges.
5 Instructing passengers on required formalities such as quarantine, customs and immigration.
6 Attend to passengers and handle transfers to other flights in the event of a delayed departure.
As a ground handler, the biggest challenge may be dealing with flight delays, as they have to arrange for passengers to transfer to other flights, accommodation and meals while waiting at the airport, as well as calming down complaining passengers and explaining things patiently, which is a real challenge when international flights are delayed with a large number of passengers.
Panel Interview
The screening and interviewing methods vary from airline to airline, and are roughly as follows:
Written test: Professional knowledge, aviation concepts, and fitness for duty test. （
Written test: professional knowledge, aviation concepts and fitness for duty test. (The difficulty level of English depends on the position)
Interview: aviation concepts, professional knowledge and coping skills.
Medical: There are no strict height, weight, age or vision restrictions for ground crew.
In fact, many airlines use group interviews to evaluate interviewees, but the methods differ. The company usually hires about 20 people at a time, and will give the applicants a copy of the application form, which asks them to prepare a 1-minute self-introduction in English and Chinese, as well as to indicate some notes. After that, you will be interviewed by a group of 5 people. There are about 4 to 5 interviewers, and they will usually ask questions based on the part of your resume that interests you. Therefore, before the interview, please go over what you have written in your resume to avoid any inconsistencies. If the interviewer asks questions in English, answer in English. When answering, try to think positively. If you feel that the interviewer is deliberately making things difficult for you, don't get angry. Because the examiner is testing your E.Q., after all, a ground crew has to face thousands of travelers every day, and it's important to be able to control your emotions.
When the interviewer is asking someone a question, regardless of whether or not you have been asked the question, it is a sign of respect to focus on the person who is asking the question. Also, when answering a question, keep your eyes in contact with your interlocutor. Even if you have to think, try not to roll your eyes upward. Smile and use words such as "please" and "thank you". You should also pay attention to your appearance, but don't wear too much makeup or make-up. In an interview, you let people get to know you through conversation, and you let them see you as you should be seen, so there are some things you must remind yourself of beforehand. Be careful what you say and do, but don't be too formal.
Written test
Again, each airline is different, and here is what a Taiwanese airline's written test looks like. The written test is a ****test of three subjects: English, mental arithmetic, and aptitude test, with a specialization test for information personnel. The English questions are all related to English grammar, such as conversation, typos and reading tests, etc. They are not too difficult. It is not too difficult. If you have prepared for TOEFL, you should not have any problem. The mental math test consists of five questions that include six or seven decimal places and six to eight digits. I believe the purpose of the test is to see if you can calculate carefully and correctly, not to test your calculation speed. In addition, the Fitness for Duty Test is to test whether you can accept the company's culture and whether your values are compatible with the company's. To understand the company's culture, it is of course important to understand the company's culture beforehand. The test is about whether you can accept the company's culture and whether your values are compatible with the company's. In order to understand the company's culture, you need to browse the company's website and read the company's recent news beforehand.
The Bitterness and Joy of Work
I once interviewed a ground crew member of a Hong Kong airline, who said that many people don't like shift work, but once they get used to it, going back to a 9-to-5 job might be tough for her, too. She said that although it was difficult to see her friends on weekdays as they had to work, arrangements could always be made if they had to. The worst thing may be that there are no public holidays, and she has to work while watching others go on vacation. In addition, shift work does also make it difficult for them to go out with someone outside the industry, so she found that it is very common for employees to get married within the company, or else their partners are mostly civil servants, probably because they have more vacations!
When it comes to the future, unlike stewardesses, ground staff don't have to retire at a certain age, they can retire.
The company provides a lot of on-the-job training, such as make-up and personal grooming, speaking skills, and diction, which are useful for them to move on to other customer service jobs in the future.
4. What questions will be asked in the airline interview
① Prepare a resume in English and Chinese first.
To the examination room, the staff will be sent to the applicants a broadcast word (English), after a little preparation, then 5 people group, into the examiner, room each read a paragraph in the hands of the broadcast word. The examiner is mainly to observe whether your voice is good, whether the articulation is clear, how the degree of English.
② broadcast words read, the examiner will tell you whether there is a next interview, the initial examination through, to submit a resume and school diploma.
These questions are mainly to test the mental capacity and the ability to deal with special situations. The first time I saw this was when I was a student at the University of California, Berkeley, and the second time I saw it was when I was a student at the University of California, Berkeley.
⑤The third interview: this time there are 4 examiners to examine a candidate, in the form of chatting and asking some life questions. Interview through the person to the locker room to change into the uniform of the new flight, in the examination room to walk around, turn around, to see if the body line is good, posture is beautiful.
The results will be notified at that time at the site after the interview. ⑥ Swimming Test: Swimming distance is 50 meters, any stroke is allowed, held in a hotel with conditions.
⑦ Tea party: divided into four groups, a group of about 10 people, the way the reception. There are refreshments on the table for all participants in the interview to enjoy, 4 examiners take turns to ask questions, and chat with everyone, the purpose is to understand your team spirit, as well as the ability to get along with other people, and ask the applicant to ask questions, the time is about 4 hours.
At the end of the process, you will be notified at that time whether you have been accepted or not. 2 . Lufthansa Interview Guide ①Fill out a resume in English and Chinese.
②The examiner will give you an English and a Cantonese questionnaire, and after you answer the questionnaire, you will finish the interview and wait for the second interview.
The second interview is mainly in English conversation, the examiner asked some questions about life, but also some questions about the airline service, such as: - How to serve passengers with small children, the passengers with small children should pay attention to the matters in the service.
-During the flight, you found some passengers smoking in the toilet. -During the night flight, a passenger's child keeps crying, what will you do? 3 . Domestic Airlines Interview Guide ①Image requirements and other application conditions for airline interviews for flight attendants: Age is generally 18 - 23 years old, but some airlines limit the age to below 22 years old. The most important thing to remember is that you have to have a good face, a good appearance, and a well-proportioned body.
Female height 164 - 173 cm, male height 173 - 183 cm. The company's business is based on the principle of "one country, two systems" and "one country, two systems".
The body *** part without obvious scars. No bad breath, internal odor, skin disease, walking without internal and external eights.
Hearing is not less than 5 meters. No history of mental illness or chronic disease.
The education requirement is general, and some airlines do not have this requirement. Fluent English or basic conversational skills required, other minor languages preferred.
Prepare two two-inch photos and one four-inch life photo. Fill out your resume and bring your academic credentials and other supporting documents.
② dress code for applicants: should wear professional attire, while not wearing heavy makeup, should wear light makeup. Men should preferably wear long pants.
③ Standing and sitting requirements of the applicants: standing posture should be upright, both eyes looking at each other, should always keep the sitting posture upright, standing posture elegant, both eyes always gazing at each other, sitting with the body leaning forward, smiling, and keep the distance from the examiner.
⑤ Questions asked: questions in the resume, your age, school, education, home address. Introduce your family, your parents and other members of the family.
Why do you want to be a flight attendant? What do you know about the job of a flight attendant? What are your specialties? Do you help your parents with chores at home? How should you handle an unreasonable passenger on an airplane? Have you ever considered how hard it is to work as a flight attendant? If you are accepted by our company, how will you prepare to be a qualified flight attendant? What qualities should you have to be a good flight attendant? Do you have many good friends during your study? What do you know about our company? What types of airplanes and routes does the company have? Why do you want to apply for our company? If two airlines accept you at the same time, which one will you choose? Interview Procedures: -After arriving at the application site, submit the application form, then take basic physical measurements (height, weight, eyesight) -Interviews are conducted in groups, generally 10 people enter the examination room in a group, and each applicant briefly introduces himself/herself (name, age), then walks out of the examination room and waits for the next notice of the interview, and those who don't get the notice of the second interview are eliminated. -The second interview was conducted by the examiner alone.
The interview consisted of an English conversation and other related questions, which were more detailed. After passing the second interview, you will wait at the examination center to be notified of the result of the interview.
-Some airlines may also arrange a third interview or a written test.
The interview will be conducted by the airline's management. -The medical checkup, attend the medical checkup and wait for the result of the medical checkup.
-After the physical examination, there is usually a group interview with the relevant leaders of the company. The interview will ask questions to the interviewers.
The content of the interview is basically the same as the second one, but the number of people participating in the interview will be more, so the interviewer must not be nervous, this is an excellent opportunity to test you, whether the success may be here. -Flight Attendant Professional Ethics Love of Work Service Concepts and Awareness Hard Work Spirit Character Business Speaking -Flight Attendant Professional Image Flight Attendant Etiquette Language Talk Topic Selection -Flight Attendant Image Flight Attendant Instrumentation Face Requirements Clothing -Flight Attendant Interview Skills Singapore Airlines Interview Guide Lufthansa Interview Guide Domestic Airline Interview Guide Image Requirements Enrollment Requirements Stance Requirements Interview Questions Interview Procedures -Smile is the Key to Interviews Interview Questions Interview Procedures - Smile is the key to success in an interview.
5. aviation professional interview content to test which
stewardess training basic content: the basic standing position, hand position foot position exercises, footwork dance combination exercises and a series of basic exercises on the pole pad.
The main practice of the basic human posture, that is, the training of the correct standing, sitting, lying and walking, running and head and face posture and performance. Correct or not, the basic posture directly affects the beauty of a variety of human movement behavior.
In daily life, some young people tend to ignore physical training, and therefore often appear body incorrect, bowed back and chest, end shoulder neck, legs bent and other unhealthy posture. Through the physical training, from the actual starting point of targeted practice for a period of time, will be practiced a healthy body posture.
In addition, the human head and face posture is an important way to express the richness of human emotions, through the physical training, the sex so that it can have the correct posture and performance, in order to enrich the beauty of the head and face posture and demeanor. The beauty of the human image needs to be harmonized with its external performance and inner cultivation, fitness clubs in the set of gymnastics in the physical training, not only the use of ballet dance yoga gymnastics stretching action training the human body's elegant posture, but also spread the essence of their elegant art, cultivate the human connotation and cultivation, so that the human spirit and the beauty of the body to achieve unity, and help to improve the practitioner's modern temperament and elegant demeanor.
In addition, you should understand the instrumentation of the stewardesses refers to the human appearance, posture, dress and personal hygiene, it is the appearance of the stewardesses' spiritual outlook. Due to the different character and temperament of people, different inner cultivation, different behavioral habits, each person to personal good cultural literacy, profound knowledge, profound thinking ability as the core, to form a kind of extraordinary temperament.
A good demeanor takes a long time to cultivate and exercise, especially as a qualified flight attendants, but also need to strengthen their own cultural qualities in the long-term flight to improve their own character training and their own cultivation, the combination of external and internal beauty to form the temperament of the flight attendants. Ms. face requirements Flight attendants in the implementation of the flight mission make-up should be light, fresh, natural appropriate.
Some simple make-up methods are: first clean the skin with cleansing cream; use foundation cream to improve the skin color of the face; eye make-up, starting from the eyelids, below the eyelid crease, from the inner corner of the eye to the outer corner of the eye to apply eye shadow powder, to use soft colors such as mauve or brown, and finally use a sponge ball to spread the edges of the eyeshadow powder a little to look soft. Use an eyeliner pencil to create a line under the eyebrow that coordinates with the eyeshadow, then lightly dot a dotted line at the base of the upper eyebrow with a dark brown, gray, or black eyeliner pencil, and then use a small, damp brush to brush the dots into a soft line.
Apply brown or black eyelash oil to the ends of the lashes, brushing first from the inside out and then from the bottom up. When applying rouge, smile in the mirror before applying rouge, apply rouge to the raised areas of the cheeks, and then gently pat it on with your fingers towards the corners of the eyes, which will create a similar natural rosy effect.
Work makeup should never be heavy makeup, lipstick should not be painted too bright red. In the flight should pay attention to make up at any time, which can give travelers a full state of mind.
Flight attendants should pay attention to hygiene issues in facial grooming, and seriously maintain the health of the face, to prevent personal hygiene and make the face often pimple or full of acne. Pay attention to local facial grooming, keep the eyebrows, eyes, ears, nose clean, do not blow your nose in public, digging ears.
Pay attention to oral hygiene, insist on brushing and cleaning teeth, and do not eat food with flavor the day before boarding the plane. Pay attention to the beautification of the hands, hands and fingernails should be kept clean at all times, to develop a good habit of washing hands, especially on the plane into the bathroom must be washed after the hands should be often rubbed with moisturizing cream to keep the hands soft, to develop a good habit of cutting nails often, do not leave the nails too long, to give the traveler a sense of unhygienic.
Clothing Clothing is the human body's external packaging, which includes clothes, pants, skirts, hats, socks, gloves and a variety of clothing. Dress is a kind of silent language, it reflects a person's personality, identity, culture and its psychological state, directly represents a person's character.
Flight attendants must pay attention to personal dress, which is related to personal image and the image of the airline. Therefore, flight attendants must comply with the airline's dress regulations on the airplane, and dress according to the regulations during the flight.
The flight attendants should keep their work clothes clean and tidy, and iron them before each flight. The work clothes are not allowed to be full of wrinkles, tatters, stains, dirt, odor, and the clean and tidy clothes will bring a fresh and comfortable feeling to the passengers. How to make a qualified stewardess - stewardess professional ethics Aircraft cabin service is an important part of civil aviation transportation services, which directly reflects the quality of service of the airline.
In the fierce competition in the aviation market, the image and working attitude of the flight attendants who directly serve the passengers play a vital role in the airline's market occupation and winning more repeat customers. Elegant, dignified, beautiful, generous is the unanimous recognition of the stewardesses, but only the previous standard is far from competent stewardesses in this profession, stewardesses is the most important thing is to have a considerable professional ethics.
As a qualified stewardess, she needs to be professional ethics contains what content? 1 . First of all, you have to love your job. The love of stewardess work is not a moment, when their ideal of a beautiful stewardess life is broken by the reality of hard work, but also, as always, active, enthusiastic, thoughtful, courteous, conscientious and responsible, diligent, hard-working and do a good job.
2 . Have a strong service concept and service consciousness. In the fierce market competition, the quality of service determines whether the enterprise can survive, the core of market competition is actually the competition of service.
Civil aviation enterprises are most concerned about the passengers and cargo owners, to win the passengers in the market competition, it is necessary to improve the service consciousness and service concept. Service consciousness is gradually formed after training.
Awareness is a kind of thought, is a kind of conscious action, can not be maintained with the rules, it must be melted in the outlook on life of each stewardess, become a kind of conscious thought. 3. Have the spirit of hard work and endurance.
Flight attendants in people's eyes is in the air flying around the enviable occupation, but in the actual work has borne the hard work people can not think of, flying long-distance routes, jet lag difference, flying domestic routes of different kinds of travelers, the work of the difficulties encountered in the work and the special circumstances at any time will occur, there is no hard work and endurance spirit.
6. Airline interviews flight attendants will ask what professional knowledge of the topic
School, work experience (specialty, model, time), interest, the new company ideas, etc. These are a sentence or two to pass, understand at the same time, look at your reaction, talk, etc.
The first time I saw this, I was in the middle of the interview, but I was not sure if I was going to be able to get through the interview.
Maybe take out the maintenance manual and ask you to translate (read) a page.
If an exam is arranged, it is just English plus manual comprehension, translation, and also writing, so don't worry about that if your English is good.
For foreign airlines, you may face a perverted scene of pure English interviews, be mentally prepared, not only to prepare for the possible questions of the interview, but also to answer them in English. Certain good companies, the standard is a little higher, take the aircraft computer printout of the fault report sheet, ask you what is the fault, this is no practical experience, it is very difficult.
These are the experienced flight attendant interviews.
For students, HR mainly looks at your academic performance, activity ability, development potential, etc., and other professional interviews are not very different.
It is not comprehensive, just for reference.