When travelers request a refund, please go to the train station before the train departure time stated in the ticket, refund the full fare and check the refund fee. In special cases, with the consent of the station manager of the train station or ticketed bus station where the ticket was purchased, the refund can be made within 2 hours after the train starts. For group passengers, please arrive no later than 48 hours before departure. If the original ticket was purchased with cash, the cash shall be refunded when the ticket is returned. If the original ticket was purchased with a bank card at the railroad ticket window or with an online payment tool on the 12306.cn website, the refund shall be made to the bank card or online payment tool used in the purchase of the original ticket within the stipulated time in accordance with the relevant regulations of the bank that issued the ticket or the online payment tool.
Tickets cannot be refunded after a passenger has started traveling. However, if they cannot continue traveling due to injury or illness, they can be refunded the difference between the fare received and the fare of the interval taken with the passenger record issued by the train, and the refund fee will be written off; when the interval taken is less than the minimum mileage, it will be calculated according to the minimum mileage; and the same applies to the same travelers.
When refunding a train ticket with a "line" stamp, please change your luggage first.
No refunds for tickets changed after departure. Station tickets are non-refundable.
If necessary, railroad transportation companies may temporarily adjust the refund method. Please consult your local station or pay attention to train station announcements.