Hotel employee birthday party activity plan
In order to better enrich employees’ spare time life, promote emotional communication among employees, and actively promote the construction of hotel corporate culture , holding a birthday PARTY event with the theme of employee birthdays in the second quarter, the specific content is as follows:
1. Event time: 14:00-16:00, July 3, 201*
2. Activity location: International Hall on the second floor
3. Number of participants: about 100 people (about 70 birthday employees)
4. Activity method:
1. Birthday greetings: greetings from leaders, singing happy birthday, cutting birthday cake
2. Awards: Second Quarter Service Star Award
3. Knowledge Q&A: Based on hotel application The information and response meeting is mainly based on the knowledge related to star re-evaluation.
4. Entertainment and games are interspersed: entertainment activities are themed to reflect the employees’ style, and games are themed to reflect the team spirit
5. Event hosts: Liu Xia, Zhai Shuai
6. Event process:
1. 13:30-13:50? International Hall registration and preparation before the event
2. 14:00? Speech by the hotel leader
3. 14:10? Birthday greetings (cake cutting)
4. 14:15? Marketing department program
p>5. 14:20? Questions and Answers (1-5 questions)
6. 14:25? Housekeeping Department Program
7. 14:30? Service Star Awards
8. 14:40? Security and financial program
9. 14:45? Questions and answers (6-10 questions)
10. 14:50 Group Game 1
11. 15:00 Housekeeping Department Program
12. 15:05 Questions and Answers (11-15 Questions)
13. 15:10 Group Game 2
14, 15:20 Finance Department Program
15, 15:25 Questions and Answers (16-20 questions)
16, 15:30 Front Office Department Program
17. 15:35 Group Game 3
18. 15:45 Engineering Department Program
19. 15:50 Catering Department Program
The event ends at 20, 16:00
VII. Activity details:
"Group Games" Activity rules:
1. Held on site , each department is asked to mobilize internally, participate enthusiastically, communicate interactively, and eliminate barriers.
2. The specific game content and props will be prepared by the Administration Office and Security Department.
3. Winners who participate in the game will receive a commemorative prize.
8. Preparation for event layout:
1. Administrative Office: Prepare award-related documents and award leaders
2. Marketing Department: Make the layout of the International Hall, Content "Love each other as a family? Second quarter employee birthday party"
3. Engineering Department: Provide sound, 2 wireless microphones, color monitor, and arrange background music to ensure the effect
4. Catering Department: Provide international hall layout, U-shaped for 100 people
1) Please provide a number of fruit plates, two chairs, and four mouthcloths
2) Please provide a large square shape Birthday cakes and cake trolleys
7. Activity fees:
1. Birthday employee gifts: 3,100 yuan
2. Game gifts: 300 yuan
p>3. Miscellaneous items such as snacks, fruits, event props, etc.: 500 yuan
Total: 3,900 yuan
Administrative Financial Security Group
201* June 28, 2019
1. Activity process:
1. 13:30-13:50? Registration in the International Hall and preparation before the event
2 , 14:00? Speech by the hotel leader
3. 14:10? Birthday greetings (cutting the cake)
4. 14:15? Marketing Department song "My Motherland and Me" Ji Baoping
5. 14:20? Questions and Answers (1-5 questions)
6. 14:25? Group dance "Naxi Love Song" in the guest room department
7. 14:30? Awarding ceremony for service stars
8. 14:40? Security and Finance Department recited "Four Stars"
9. 14:45? Questions and Answers (6-10 Question)
10. 14:50 Group Game 1 "Crossing the Line of Life and Death"
11. 15:00 Housekeeping Department Song "Rap Face" Sun Yaqun
12 , 15:05 Questions and Answers (Questions 11-15)
13. 15:10 Group Game 2 "Balloon Stepping"
14. 15:20 Finance Department Group Dance "The Most Dazzling" National Style"
15, 15:25 Questions and Answers (16-20 questions)
16, 15:30 Front Office Song "Childhood Like Mung Bean Cake" by Zhang Lu
17. 15:35 Group Game 3 "Chair Kung Fu"
18. 15:45 Engineering Department recited "Hymn of Youth" by Ni Xinqing
19. 15:50 Catering Dance "Modern Dance" Jiang Jing
20, 16:00 Event ends
2. Game details:
1.? Cross the line of life and death: 4 people
Game rules:
The host invites 4 contestants to come on stage, () the assistant pulls up a rope 1 meter above the ground 4 meters away;
Competitors can cross the rope (i.e. the "life and death line") in any posture. The one who does not touch and has the most creative posture will be the first; Close your eyes;
The assistant removes the rope;
The host pulls the first contestant around twice and makes him stand facing the rope 4 meters away. /p>
The host gave an exaggerated and nervous reminder to “cross the line of life and death” (which does not exist at all);
The first contestant took off the red cloth after “crossing”, and the second contestant Start, proceed in order;
The host asks everyone to rate the person with the funniest, most unique, and hardest-working postures as the first place.
Props: 4 pieces of red cloth, 1 rope
2. Balloon stepping: 10 people (2 people/group, five groups in total)
Game rules :
Select ten employees, half male and half, one male and one female
Tie three to four balloons to the left and right feet
After the activity starts, step on each other The opponent's balloons are the winner if they keep their own balloons from bursting or burst
the least within three minutes.
Props: 40 balloons
3. Chair Kungfu: 20 people (10 people/group, counted as two groups)
Game rules:
Twenty employees are selected, divided into groups of ten, and divided into two groups
According to the instructions, the winner is the one with the most people standing on the chair and the longest time.
Props: two chairs
Second Quarter Employee Birthday Party Quiz
Theme: What the hotel should know
1. The trial opening date of our hotel was January 18, 2004, and the four-star unveiling date was July 18, 2004. Is it a four-star hotel or a quasi-four-star hotel? The hotel's address: No. 159, Renmin Middle Road, ** City.
2. Hotel telephone number: switchboard 84806888 (ext.: 6888), room reservation 84806996, 84806997 (ext.: 6996, 6997), banquet reservation 84806777, 84806999 (ext.: 6777, 6999), guest room center 84806868 , 84806969 (extension: 6868, 6969), repair center: extension 6805, urban fire alarm number: 119, hotel alarm number: 6819.
3. Does the hotel working time refer to the arrival time or arrival time? Hotel time? You must use employee ID cards when commuting to and from get off work, and crossing the front square is prohibited.
4. Can employees use guest facilities in the hotel? (No); Guest facilities include: guest toilets and guest elevators. Employees should follow the principle of three above and four below when using employee elevators.
5. The restaurant’s breakfast business hours are: 6:30-9:30. The current breakfast location is: the coffee shop on the second floor. Breakfast price: 28 yuan/person.
6. Use five tones and eleven characters in polite service terms. Five tones: welcoming guests, seeing off guests, acknowledging guests, responding to guests, and apologizing. Eleven words: please, you, hello, thank you, sorry, goodbye.
7. The hotel department is divided into eight departments and one room (marketing department, catering department, front office department, guest room department, finance department, engineering department, security department, and administrative office).
8. You should answer the phone promptly within 10 seconds after the phone rings. When answering the phone, you should speak Mandarin and the corresponding foreign language, with clear pronunciation, moderate speed and appropriate volume.
9. In service work, you should pay attention to three things: walk lightly, speak lightly, and operate lightly.
10. Under normal circumstances, the standard time for meal delivery is: pre-filled breakfast card, within 5 minutes of scheduled time; temporary breakfast order, within 25 minutes; snacks within 25 minutes; lunch and dinner within 40 minutes Inside.
11. Under normal circumstances, rooms will be cleaned before 14:00 every day, and turndown service will be provided from 17:00 to 21:00.
12. The attitude towards tips and gifts from guests is to politely decline.
13. Location of chess and card room: second floor, service time: 8:00--24:00, price: 50 yuan/hour;
14. In a four-star hotel room It is equipped with a color TV set with good picture and sound quality. There are no less than 16 broadcast channels and a channel directory is available.
15. During the dinner service, the waiter should receive the guests and order the dishes for the guests within 2 minutes; the first dish should not take more than 10 minutes to be served to the table; after the guests leave, the waiter should wait within 4 Complete table clearing within minutes.
16. The standard method for employees to give directions to guest rooms or elevators is to use gestures to guide guests, and to coordinate with their eyes and verbal instructions.
17. When guests approach the main service desk, employees’ warm reception is reflected in: proactively greeting or signaling guests with a smile.
18. When booking a room or meal over the phone, all details of the reservation should be confirmed again before the call ends. This is to ensure that the reservation content is accurate and complete.
19. The restaurant on the first floor is currently being renovated and transformed into a cafeteria. A banquet hall with 80 tables will be added on the third floor.
20. When restaurant waiters provide ordering services to guests, they should proactively provide menus and drink lists to guests, be familiar with dish knowledge, proactively recommend special dishes, and maintain eye contact with guests when ordering.