One, the headquarters function centralized management. This is a management method used by many large companies. The headquarters will generally have a financial department, quality department, purchasing department, public relations department, security department, and so on. Headquarters departments will be directly inserted into the work of the branch area, and even directly find specific projects to dock specific things. The advantage of doing so is that the professional counterparts, you can quickly find the problem foci, to help the project focus on fire to eliminate the problem. For such a management structure, although it is said that the function is not to produce benefits, his cost expenditures must rely on the output of the business sector, but the role played by the function is to reduce unnecessary expenditures and save the corresponding costs. Even if there is no direct benefit, but the indirect effect should not be underestimated. The actual situation is that the function of the benefits of the field colleagues far underestimated, the business sector will feel that the function of the department is dependent on them to provide for, and now it is good, I spend money to let you to manage me, which is from their psychological acceptability is difficult. As a functional department of their own people, they often grow will have a little management of the feeling of inadequacy, think eat people's mouth is short, take people's hands soft, so when the functional departments face some outstanding performance of the business sector, the implementation of the management of the job is not so serious. In addition, the outstanding performance of the business sector, they are generally in the eyes of the boss is also a star bearer, so in order to take care of the boss's feelings, functions in the business briefing, for the money-making business sector, the words of the briefing is often also have scruples. Therefore, as the headquarters function, generally more keen to fall into the well. You're not performing well, you're not performing well, and that's what's being hit. But the high-performing business units, people are not good performance, but help the boss to make money ah, his waist is naturally hard, so the treatment is not the same. And the fact that the situation proved that the headquarters of the centralized management style more adapted to the Chinese enterprises, pyramid management, centralization, can be very good to avoid the occupation of the mountain as the king, their own way of doing things, the tail is not big, the standard is not uniform problem.
Two, the branch function flat management. Some small and medium-sized companies, in order to maximize profits, as far as possible to cut the functional positions that can not directly produce benefits, so the functional positions to let the site of the business positions to do part-time, which formed both as a player, but also as a referee of the odd phenomenon. Therefore, the only benefit of this part-time functional management mode is to reduce labor costs, for the site of the management of the unity does not play a big role in controlling. On the contrary, this kind of supervisory practice will more often than not bring many hidden dangers to the operation. Of course, the emergence of this situation is more extreme. This division function of the management method, for most of the small company is more friendly, precisely because the company is small, the project is not much, to manage things are not so decentralized, there are a lot of division function colleagues do not have an independent office, just in the larger property service center and project colleagues **** with. This also has the advantage of being able to more clearly and accurately hear the front line of the gun, in order to guide the project more quickly and efficiently solve the problem.
Three, network meeting normalization. With the rapid changes in network technology, once an online meeting, jamming up is to test the patience of the participants. And now the online meeting can easily do to enjoy the silky smooth. And from the once high long-distance telephone charges to the current WeChat phone, it is because the cost of remote communication is getting smaller and smaller, even in the cape, across the ocean, communication as if it is sitting next to each other like a touch. Therefore, technological progress has broken the management barriers to the expansion of the corporate landscape, which is tried and true in the internal management of any company. As the cost of communication is greatly reduced, not moving to open a WeChat group chat, engage in a Tencent meeting, such a fast-paced, high-frequency communication, surely the management of the will of the enterprise to convey and landing played a great help, in favor of the enterprise to go full steam ahead, the vertical and horizontal development, without having to worry about the existence of a mountain high emperor far away from the psychological implication of the lag of the management of the first cut after the time lag occurs.
Four, cultural implantation coverage. Third-rate enterprises do products, second-rate enterprises do brands, first-class enterprises do culture. So, just because of the characterization of the phrase, even if not the first-class enterprises, will also put the flag of corporate culture held high. In order to show their own hierarchical positioning. After all, speak culture is not need what finished product, but speak culture is especially show style. First of all, regardless of whether he has no east to knit the brows, there is no specific effect, at least the look to do enough first. However, quietly think about the connotation of one, two or three streams of enterprise positioning, in fact, did not do, but as a first-class enterprises, not come up to be first-class, he must be up from the third stream, and then to the second stream, and then to the first-class. Generally most of the enterprise's growth path is in accordance with such a rhythm of march. As a third-rate enterprises, you speak culture with your voice, digging out your mind to do style, so that can be promoted to the first-class realm. Obviously can not, no matter speak culture, speak quality, or speak management, he is the enterprise's own situation of the specific and automatic matching, and not where you see where it is, and more importantly, your footsteps in where it is considered to be where it is. Why there will be the eyes of the argument, see and do, is simply two different things, we have to clearly recognize the gap between the two, but also to find ways to shorten the gap between the two as far as possible. Therefore, the enterprise should not deliberately packaging corporate culture, the culture said how extraordinary, how unearthly, but to focus on the present, the culture closer to the actual thought. Of course, there is a vision is good, just do not over-interpretation, blind worship, when the enterprise development to a certain size, the staff have got good work results and benefits, and then let them talk about the soul washing, for the country for the public, the great benevolence and righteousness, so it will be more practical.
First-class enterprises will have first-class culture. And in the non-first-class enterprises, often its culture to build also to scramble to occupy the first-class high ground. However, the slogan is loud and clear, but the spirit is difficult to arrive. In the cultural display, often see the tune sings high, posture is very low. Even this lofty cultural advocacy will become a slot for employees to flirt with self-hatred. However, for companies managed across regions, this cultural implantation is particularly important. In order to act in unity, you must first think in unity. It may seem like an oxymoron, since it's not a big company, why is it necessary to talk about culture and create a spiritual realm. In the final analysis, it is still closely related to the company's business front, if the front is stretched too long, the front-line colleagues of the mind and the headquarters of the idea is very difficult to achieve unity, may lose the city, the loss of the effort. And at this time, it is necessary to capture them with culture, assimilate them with culture, however, before instilling culture, money must be given in place, otherwise, there is no who root boss Plato. Ma Yun said a workplace classic quotes, the reason why a person left, either the money is not given in place, or aggrieved. With the information explosion information of the massive flood, relying on the spirit and faith to support the behavior has not adapted to the requirements of the times. Hungry, ascetic-like with you to make a revolution of the era is long gone. If you want people to follow you to do, not only to draw the cake, but also to give the cake, material abundance can be solid culture, so that the pace of unity.
In the industrial manufacturing enterprises, product quality is the foundation of the enterprise's life. Here the quality is very obvious things, good is good, bad is bad, very easy to identify. In the property business, the product is the service, as for the quality of service this product, is not completely able to quantify, it is also difficult to have an absolute hard standard, good or bad service judgment with the customer's cognition, in the environment, at the time of the mood, as well as whether the customer is rich and healthy have a very significant relationship. Just because someone says your property service is good doesn't mean you're actually doing a good job, and don't be too gullible when they say you're not. The accuracy of the output of this judgment needs to be backed up by a sufficiently wide sampling rate, a single person or a handful of evaluations are not able to reflect the true nature of service quality. This is why the goal of property companies is to ensure that the vast majority of customers are satisfied, and the existence of a small wave of dissatisfaction is justified by the fact that it exists.
Property service enterprises, most of them still want to continue to operate, and do not want to do a one-shot deal. And to achieve this effect, the quality of the product is its core concern. To get most of the customers to recognize the service, the site quality to maintain high-end not slippery slope, which requires the site business leaders excellent management level, but also need a long-term high-frequency self-checking and self-study, constantly foresee problems and eliminate hidden dangers, to find problems and solve them. The quality inspection mentioned here is as far as the eye can see, according to the content of the quality checklist one by one, and the site to see the unpleasant places picked out, the formation of text forms and pictures, so that the project-related departments responsible for giving the deadline for rectification and feedback.
For project managers, there is no absolute site of good quality, even if done more carefully, more seriously, there will be occasional flaws. And it is with these imperfections that the staff of the quality department of the property enterprise has the value of existence. At the end of each quality inspection, the project will rectify the problems identified during the inspection. Rectification about these defects, indeed, can improve the quality of the site, just the promotion of project operations is often not immediately visible, need to lengthen the timeline, and then look back, in order to perceive the importance of quality inspection. No matter what the lofty property enterprise, there will be such and such *** sexual site quality problems. For me as a senior property people in the enterprise quality supervision for more than ten years, property enterprise common quality problems are just so the following points.
First, environmental health. A sense of quality and class of a neighborhood, the biggest judging factor is the eyes can see the picture. If the neighborhood green grass, birds and flowers, then the probability of this neighborhood is very good. But the neighborhood is full of white trash, overflowing household garbage cans and sewage. For such an environment, the neighborhood property services are definitely of poor quality. Therefore, for a neighborhood property service is good or bad, the environment is the primary criterion. The inspection of this work is the easiest and least technical. It is also pointed out that after the problem, the most can let the scene business colleagues speechless. After all, done is done, not done is not done, the results are clearly visible. Colleagues want to dump the scene is very difficult to dump out, the general common excuse is that the staff ratio is not enough, resulting in a lack of cleaning frequency. And for this reason, the quality of the Department of these people have seen a lot, we tend to say that so-and-so project and you are as big as his allocation of people less than you, people can manage well, how can you not? This one general will make the project manager very embarrassed. In fact, we know in our hearts, environmental health is a dynamic and ongoing work, we check, we may just come across the owner's front foot to throw the garbage on the ground, we arrived after the foot. This also has a lot to do with the comprehensive quality of the owners, our property can only wipe their asses, can not spanking, naturally, we say nice to guide the owners to develop good habits of hygiene, to put it badly is that the owners of the back of your throwing things, what can we do, this group of owners, can not be hit, scolded, and even said can not be, we can only be silent, obediently playing the cleanup of the quality of the residual value. Although we know that this inspection is very fortuitous, but we will still insist on finding the problem to maintain a righteous attitude. But to be honest, we are also very understanding and colorful, just the inspector's role position here, not convenient **** emotions, job duties require us to hide our emotions, otherwise it will affect the impartiality of the ruling.
Second, the scene order. Community site order is also an important yardstick to reflect the property management is good or bad, standing in the community, look around, whether the vehicles are parked in an orderly manner, whether the phenomenon of electric vehicles on the floor, whether there is a flywire charging, courier takeout has been filed, whether the decorator is according to the chapter of construction, whether the owners of the private construction, whether small children are frolicking degrees, whether the elderly are jumping square dance is everywhere, the leisure plaza whether the cards are noisy, these are commonplace. These are commonplace, a myriad of chaotic phenomena, are required to guide the property staff to regulate, only good order of site management, there will be a high score of customer satisfaction. These on-site order inspection, but also can be clearly visible, there is a good basis for judgment, can do accurate ruling. But then again, the occurrence of these phenomena, to a large extent, with the owners of their own quality has a relationship, people violated the owners' covenant, you want to rely on the owners of the property owners' covenant to constrain the owners of the property committee to teach, all the owners of the condemnation of the community to manage, this is theoretically feasible but practically unworkable things, the ultimate managers or property owners of these people. However, as no enforcement power of the property staff, can only be said, persuade, people do not listen, I do what I want, the probability that the property is not much can be done, can only be tired to do peacemaker, lobbying lobbying in all parties, the low efficiency of mediation. Therefore, the more this low-end real estate, the quality of the owners are not high, the more difficult to manage the site, which is why the big brand property companies are not looking at the low-end real estate reasons, not much money is one aspect, more importantly, they are afraid of this group of poor people in the mountains and waters of the unruly people smashed the brand of the property company. From the surface, the controllable order of the scene is mostly seen in the management of outsiders, vehicles, not the owners of the community, the property company and their theories, the waist will be a lot of straight. However, the neighborhood owners themselves are messing around with a pass, and then spend a lot of effort to control the external factors, the property is not so dedicated. Therefore, in the final analysis, or the need for the owners of the district to be able to, or else, to prevent the external thieves, home out of the internal theft, the property company in the end or a waste of work.
Third, the source of risk. This is something that needs to be checked with a certain business skills base for support. Others look and feel very normal phenomenon, but to the eyes of the quality inspector, there may be many risks. This kind of stuff digging more test of professional vision, the value of its rectification will be more practical significance. Such matters belong to the category of both important and urgent concerns. Based on the need for safe operation of the property project, risk avoidance work is required to be listed as the top priority of the project work content, if you do not pay attention to the safety hazards, it is likely that a project up and down the hard work of a year, and finally out of the cold an emergency, resulting in a whole year's hard work in exchange for the name and profit will be wasted. It is even possible that the old capital once accumulated will be lost. As a result of the fire incident, the property company lost the project, the property manager and other responsible persons into the classroom, such cases we have seen less? This is not rare and the real situation, and is not false, alarmist, so every project managers need to strictly adhere to the safety line of defense, only a small and cautious, in order to ship a million years. Speaking of risk sources, he is divided into dynamic and static. Static refers to the state of insecurity, unsafe environment, for example, a pit on the road, exposed wires, wall tiles, water on the ground, fire safety facilities, dynamic personnel unsafe behavior, unsafe moments, management of unsafe loopholes, such as the staff's dangerous operations, the concentration of risk of hidden, New Year's Eve of the empty residence burglary, and so on, all of these are the situation will give rise to the risk of on-site management. The inspection of on-site risk sources is more of a test of a property person's professionalism and occupational sensitivity.
Fourth, the secret place management. Property management industry popular saying, a project site management level of high and low, do not have to look at other, as long as into its equipment room will know. Of course, such an assertion may be somewhat one-sided, but it is indeed a true response to a problem, that is, if the work of the lining are done well, the face of the work is certainly not bad. In fact, the management of the equipment room, not only related to the basic skills of the property enterprise, but also related to the safe operation of the project. Think about it, a neighborhood staircase is not clean, vehicles parked, in a short period of time is not to affect the normal life of the customer, but if you take the elevator is trapped, the home water and power outages, such days, I think the owners are a moment can not stand. Visible, the normal work of the equipment and facilities is the core of the normal operation of the community to protect. In addition, the fire escape, the sky, garbage room, basement and other nooks and crannies, these owners do not often go to the place, but also the same need for property owners to pay attention to, and the urgent need for further fine management. Crowded places, there are any wind and grass, word of mouth, to be able to do a quick response, so that the scene in a timely manner to stop the damage, in a timely manner to return to normal. If it is in a hidden place, such as what emergencies pop up, the timeliness of the property to find the problem is often relatively lagging behind, once the problem is found, the loss has been unavoidable. Therefore, for project management, this customer is not often concerned about the place more need to property companies to manage the control, do not cause management blind spot.
Fifth, the internalization of the human heart. For site managers, the difficulty of controlling people is much greater than the difficulty of controlling things. Each person is an independent individual, and a person thousand faces, will have different experiences, different ideas, different behavioral habits. You want to get these people in step, a thousand people, the difficulty is imaginable. Therefore, the concept of importation is very important, unified action must first unify the mind, why the big battle before the war to do a pre-war mobilization, so as to release a burst of arrows, the power of the mountains and seas. For property staff, they need to repeat the boring action for a long time, time, more conflicts, will slowly accumulate resentment, which leads to the action of the customer service is not uniform, easy to work with emotions, resulting in differences in service, it is likely to bring customers a bad feeling. For subjective factors will affect the staff service mentality of the problem, the only solution is to implement the system. Not only to put the power into the cage of the system, but also to let spontaneity into the cage of the system. The purpose of establishing a system is to let the objective to check and balance the subjective. Therefore, for the control of people, the system must be the first, in addition, and then is to maintain long-term ideological education is not relentless, for will assimilation. We also need to pay attention to, for the guidance of the staff can not be too mechanical, must be given to the staff's work behavior to give connotation, style and mission. At the same time, now people are not stupid, if there is no good cultural leadership, not allowed to a beautiful vision, not to the due compensation, even if one of the three missing, it will be very difficult to let the heart of the people to come to defect and follow. Therefore, if the enterprise will only give employees to draw a big cake, will only give them a beautiful blueprint for the future, this trick is obviously outdated, does not work, it is difficult to generate synergy, it is difficult to gather the hearts of the people, combustion fighting spirit.
For project managers to evaluate the level of management, collection rate and satisfaction is very important to the two latitude. And satisfaction is the weathervane of service quality. The quality department of many companies, in addition to the routine quality inspection to the project, more often than not, the owner's feedback as a grip on the problem of claims, in order to force the project to improve the quality of service. Customer service is divided into two kinds, one is active, one is passive. Active service is completely idealized, after all, a lot of people's needs have to be potential, sometimes, they do not know what they want, and the property is forced to dig your needs, in fact, objectively speaking, this will be suspected of over-service, nothing to find trouble. As a natural person owners, the best perception should be what they need when they have any difficulties, the property can give help and solve. Therefore, in response to the demand to solve the problem, this is the most important thing that the property should do. This is the passive service that we do not favor. In fact, for the property company, according to the property service contract to perform their duties is very good, for the customer demand, good passive service, is far more important than good active service. Therefore, satisfaction surveys are an important way to tap into passive services. However, the reality is that the passive service is certainly not up to the successful completion of the effect, in doing not all meet the customer's demands, the property this is to make up for the active service. The so-called height is not enough, IQ to come together, in order to make as many owners as possible satisfied, so as to push up the rate of collection of property taxes, so, as a property enterprise, must be allocated to the passive service and active service of the work of the weight of energy.
Property company quality department of the functional staff, will often be business colleagues complaining about the slur, in the eyes of their business people, quality inspection is to come over to look for trouble, add trouble, as much as to say that some of the things that do not stand to talk about a pain in the ass. The quality of the gang for them, it can be said that the top of the mouth, the following run through the legs. They do not move to take the company's standards, the company's system to measure the state of field management, not at all sympathetic to the difficulties of grass-roots managers. However, for many years in the quality of their own work, I do not know the difficulties of project management, the vast majority of no money, no one, no time, no energy, and most of the rectification is also difficult, the most important thing is that the scene even if the rectification of the scene, but also do not see the direct benefits, in their eyes, the quality of the rectification of the absolute labor of God and hurt the money, thankless work. However, the butt decides the head, if we put the pattern a little higher, stand in the company's operating point of view to analyze, the project site quality assurance is absolutely necessary. It is because of the quality of the Department of the site supervision, can let the business personnel on the top of the head at all times hanging a Dharmalexis sword, fear and trembling, such as walking on thin ice, do not dare to act rashly. Quality Department in the presence of field management personnel, is a constraint, but also a deterrent, is a counterbalance to the power of the headquarters to express the will to establish an important form of authority, is to allow the project to benign development of an important means of protection.
The issues raised by the quality department, although it can not increase the operating profit of the project, but will also allow them to have more cost expenditures. This seems to be in the short term to add chaos, but, in the long run, quality supervision can indeed help the project to maximize the possibility of sustainable business. Therefore, the project's weekly inspection, monthly inspection, pre-holiday safety inspection, internal audit, management review, and so on, these routines must be put into practice, can not be a form of coping, to be more prudent, more serious.
Generally, the headquarters of the poor performance of business performance of the project, usually use three axe policy, the first axe is the supervision of the dead stare, e-mail, telephone, WeChat and other remote control, attention to the process. The second axe is to arrange the headquarters function directly intervene in everything, long arm jurisdiction, so that the site management personnel to lose the right to dominate, can only cooperate with the implementation of the headquarters directives throughout. The third axe is the bottom of the kettle, direct replacement, so that you can warn the other bad projects, so that they learn from this, know the shame of the Jedi counterattack. Secondly, it can be a good demonstration of the headquarters of the power and wisdom, to establish authority, the poor performance of the project should be a big show of muscle, whip whip. The final result is that the poor performance of the project, after three axes, good is good enough, if there is no improvement, can only decisively cut meat to stop losses, by its own survival. In fact, in my opinion, the headquarters function is best not to directly intervene in the site of specific matters, we only need to give direction, give the method, set goals, make requirements, diligent supervision, strict assessment, do a good job on these. The focus should be results-oriented, release the beacon signal of the mediocrity of the capable. Among all the enterprise management links, the system is always the best event controller. We must not deify the headquarters, do not think that the headquarters of the people how how powerful, they are also an ordinary workers only, if they are put into the project to do management, may not be as good as you do it. The headquarters function is just the company's defender, whether it is the headquarters function or the field business, everyone is just doing their job. Regardless of whether the property people, this point should always be clear to understand, dry out the results will always be the scene of the business people, headquarters function is just to play the role of referee, a set of good rules, a good rule to comply with the rules of field management in order to maximize the possibility of achieving the desired effect of the same ****.