Welcoming is a common social etiquette. For foreign guests, usually depending on their identity, the nature and purpose of the visit, international practice and relations between the two countries and other factors, the arrangement of the appropriate level of leaders to the airport, station, dock to welcome. This is the first official activity of foreign guests after entering the country, is an important ceremonial activity in foreign relations, to which all countries attach great importance.
Countries on the official visit of foreign heads of state, head of government, often held a grand welcome ceremony. The military head of state visit also held a certain welcome ceremony, such as arrangements for the review of the three military honor guards.
Welcome ceremonies are generally not held for visits by other people. However, for any delegation invited to visit, whether official or private, arrangements are made for officials (or relevant personnel) of the appropriate status to meet and greet them at the airport (station or dock) upon their arrival. For foreigners, diplomatic envoys and experts who have been working in China for a long period of time, arrangements are also made for the appropriate personnel to meet and see them off when they arrive and depart.
Organization arrangements for leaders to participate in the welcome activities should pay attention to the following points:
1. To determine the specifications of the welcome.
The specifications of the welcome to the guests of the national practice is not consistent. Determine the specifications of the welcome of many factors, generally based on the identity of the visitor and the nature of the visit (purpose), with due regard to the relationship between the two countries, while paying attention to international practice, a comprehensive balance. Usually when foreign guests arrive, by the position equivalent or slightly lower than the other side of the leadership to meet (arrange our leaders of the same level to preside over meetings and banquets). In short, the status of the host should not be too different from the guest, with the guest counterparts, the principle of equality. The corresponding level of leadership can not appear, should be polite to explain to the guests.
Welcoming staff should not be too many. Sometimes, according to the relationship between the two countries and political needs, to give exceptional reception, arrange a larger welcome and send off the scene, by the higher status of the leaders personally to the airport to meet and so on. In order to avoid creating the impression of favoritism, unless special needs, generally in accordance with the routine.
2. Accurately grasp the arrival time of foreign guests, from where to where to go and other information.
Reception staff must accurately grasp the arrival time of the guests, early notification of all the welcome staff and relevant units. Meet the leaders and staff to arrive at the airport (station, dock) in advance. To grasp in advance the location of the aircraft parking (exit door number), the train stopped platform, carriage number, so as to avoid temporary running back and forth or pick up empty.
3. Offer flowers.
When arranging flower-laying activities, it is necessary to pay attention to:
(1) Flowers must be used, and to keep the flowers neat and brightly colored. Flowers should be purchased according to the habits of the visiting country, and chrysanthemums, azaleas, gypsophila and yellow-colored flowers are generally avoided.
(2) usually by young women or children and teenagers in the host and guests shake hands after the flowers (gender cross), to carefully select the implementation of the flower offering personnel (appearance, clothing, ideological behavior, etc.).
(3) to pay attention to the safety of flowers and forbidden hobbies (if necessary, you can ask the public security department to check whether there are explosives) after the purchase of flowers to do flowers do not leave people.
(4) designate a person responsible for the implementation of this activity, if necessary, to let the youth of the flower offering rehearsal beforehand.
4. Protocol introduction.
Introduction of protocol, usually the first to welcome the Chinese host to the guests. Guests visiting for the first time, generally more formal, the host should take the initiative and guests chilling. Therefore, when the guests get off the plane (car, boat), the greeting staff should take the initiative to meet the front to express their welcome, by the concierge or greeting staff first of all will be the Chinese side to welcome the main leaders (position and full name) introduced to the guests, other leaders can be briefly introduced.
The main interpreter must always follow the main Chinese leader and the guest of honor (interpreters, guards, and staff should pay attention to their positions, and should not grab the camera or block the camera). Protocol officers or greeters should always take care of the main guest when introducing other Chinese leaders, and should not leave the main guest out because they are busy introducing others (sometimes more than two interpreters can be provided).
5. Other notes.
(1) welcome personnel such as higher positions, should be arranged at the airport (station, terminal) lounge (prepared drinks);
(2) such as the guests visit for the first time, and the two sides do not know each other, then contact beforehand or make a specific signage to facilitate each other's identification; baggage ticket handover, baggage transportation should be responsible for; the head of the baggage and the guest of honor to be the first to pick up, and promptly sent a person to send a special delivery for the guests to change clothes;
(3) contact in advance for immigration formalities, border customs and other departments of the inspection-free courtesy;
(4) after the arrival of the guests, should leave some time for the guests to take a short rest, change clothes, before arranging the activities;
(5) can not be arranged for foreign guests to stay in non-foreign-related hotels;
(6) visits, tours, meetings and other activities should be known in advance. activity places should be known in advance, so as to have a clear idea;
(7) Prepare the schedule in Chinese and foreign languages, and if there is any change, notify the relevant personnel in time.
6. Arrangements for transportation and precautions to be taken.
(1) After the introduction, quickly guide the guests to the car. If you arrange for the host to accompany the car, the guest from the right door of the car, the Chinese host from the left door of the car. Sometimes the guests get on the car first sat in the seat of the local host, generally do not have to ask the guests to move their seats (by the protocol officer told the guests afterwards);
(2) state convoys and large delegations, the convoy should be numbered beforehand; the main car of the state convoy should be hung with the flags of the two countries, and the convoy's number: 00, 0, 1, 01, one, 2, two, 02, 3, 4, 5, 6, 7, 8, 9, etc.;
(3) When a multi-national envoy delegation is in the same delegation, it can take turns to ride in car number one (take turns to be the head of the delegation); or when there are two foreign leaders from two regions in a delegation visiting different regions, they can take turns to ride in a special car and take turns to be the head of the delegation.
(II) Meetings and Talks
In international exchanges, meetings and talks are a very important way of communication, because, it has both ceremonial and substantive, there is a wide range of application can be carried out at different levels and in all different aspects of the personnel.
Meetings and talks between national leaders are undoubtedly of the most important nature. Historically, the meetings and talks between leaders of some countries have reached compromises and understandings on major issues that were at stake in the destinies of the people of various countries at that time, and have become historical events with far-reaching effects. For example, the talks between Mao and Nixon in 1972 pointed out the direction for opening China-US relations and laid the foundation for Premier Zhou's talks with Nixon.
1. Types of meetings and talks.
(1) courtesy call (courtesy call);
(2) return call (return call);
(3) formal meeting (offical meeting; official talk);
(4) receive (receive);
(5 ) summon (summon);
(6) interview (interview);
(7) farewell call (farewell call).
2. Several specific preparations.
(1) agree on the time, place and attendees of the meeting or talks, the attendees of the meeting or talks, time, place, specific arrangements, precautions and notification of the Chinese and foreign sides; Chinese hosts and Chinese personnel to participate in the meeting should arrive at the meeting place ahead of time;
(2) set up the conference room: prepare enough seats, as necessary, the arrangement of the microphone (loudspeaker), Flowers, slogans, seat cards, tea, drinks, snacks, etc.; for the signing ceremony, tabletop flags, stationery and signature pens should be prepared; the layout of the conference room and seating arrangements (see the figure);
(3) Preparation of outlines and background materials for the meeting and talks (for the leadership's reference);
(4) Notification of the press;
(5) Welcoming and introduce the seats; when the protocol is introduced, the Chinese hosts are first introduced one by one to the foreign party;
(6) take group photos.
(3) Banquet
1.
Banquet is a common ritual social activities. In terms of its nature to points, there are about three kinds:
(1) ceremonial banquets. Such as welcoming state guests to visit, celebrate the National Day and other important holidays and held a banquet, are ceremonial needs, is a protocol specifications and the necessary protocol procedures for ceremonial activities.
(2) fellowship banquet. Held for the expression of friendship, the development of friendship, such as receiving the wind, send off, farewell. This kind of banquet specifications to pay attention to not particularly strict, to be cordial, friendly, warm atmosphere, can achieve the purpose of developing friendship.
(3) working banquet. Participate in the banquet parties, in order to solve specific work problems and held a banquet, in order to discuss the table.
In terms of the form of the banquet to points, common banquets, cold meals (buffet) and cocktail parties. Banquet and state banquet (state banquet), dinner (banquet, dinner), luncheon (luncheon), breakfast (breakfast), working meal (working breakfast, working lunch, working dinner) points. Cold reception, buffet (buffet, buffet-dinnkr) and wine will (cocktail or drinks) sometimes collectively referred to as the reception (reception).
In addition, a tea party can be held to entertain guests. Tea party on the tea and tea selection is more careful, usually in the living room rather than in the dining room.
A variety of banquet activities above, according to the purpose of the event, nature, scale, number of participants and other relevant conditions, and with reference to local customs, choose to use, properly arranged, in order to achieve better results.
2. Several preparations for the banquet.
(1) to determine the purpose, name, object, scope and form, time and place of the banquet, attendees, etc.;
(2) making invitations (no punctuation, written language) and send invitations (invitations);
(3) booking of meals, preparation of menus in Chinese and foreign languages (pay attention to the taboo of the food and the characteristics of the number of meals should not be too much);
( 4) banquet hall layout and check (menu, tableware, seat card, microphone, flowers, plants, bonsai) and seating arrangements (pay attention to the table height, the order of protocol, professional counterparts);
(5) the preparation of the gift and wrapping (depending on the need to put the host's business card and gifts in Chinese and foreign languages to introduce the description), the gift should be a local feature (non-commoditized), with a commemorative significance;
(6) the feast of the Program arrangements and on-site work;
(7) standardized service and dress code of the waiter (from the left side of the guest of honor in order to serve food, from the right side of the wine; finished tableware is also removed from the right side, but with the consent of the diner).
3. Etiquette when attending banquets and dining.
(1) Answer and respond to invitations on time; get the attendance time right, don't arrive early, don't be late;
(2) When going to a friend's house for a banquet, give a bouquet of flowers or a bottle of wine to the hostess;
(3) Help or let the ladies and elders be seated first; communicate with the majority of the people, don't just talk to the acquaintances;
(4) When the host is making a toast, stop eating and make a toast. Pay attention to the order of precedence (according to official rank);
(5) Be a good host and guest of the banquet. The success of the banquet depends on the host's warm hospitality, generous hospitality and careful and thoughtful organization. In terms of etiquette, the host's responsibility is to make every guest feel welcomed by the host. Upon arrival, guests greet each guest with a handshake. The host also endeavors to give the guests an opportunity to get to know each other and talk to each other. Strive to make the conversation lively and interesting, harmonious atmosphere, camera change inappropriate topics. Master the speed of serving food, do not frequently look at the clock, showing the hope that the guests leave early. When the guests leave, they should be warm farewell, thank the guests for coming, etc.;
(6) only toast, do not persuade or pouring alcohol, drinking, not excessive, not alcoholism; unrelated people should not be unintroduced into the banquet hall without a toast;
(7) a small amount of food and drink soup without making a sound, the bread flap into a small piece to eat, learn to ask the table to pass the food, and correctly use a toothpick and hand-washing tray;
(8) learn to use small towels and cutlery correctly, and follow or refer to others when you don't know how;
(9) undress only with the host's permission;
(10) don't forget to thank your host and say goodbye when you leave at the end of the banquet, except for a cold dinner party.
4. Arrangement of table type and seating (see illustration)
1. Round table
2. Long table
3. "U"-shaped table
4. Table and table shape
5. Invitation style
(D) Signing ceremony
1. Secretary preparation.
(1) prepare the Chinese and foreign language texts agreed by both sides;
(2) agree on the time and place of signing, the two sides of the main signatory;
(3) notify the signing ceremony of the representatives of the Chinese and foreign sides and journalists;
(4) commissioned by the hotel to prepare for signing the hall and to prepare for the relevant arrangements;
(5) check the hall of the signatory (5) Check the layout of the hall for signing, such as Chinese and foreign language texts, stationery such as signing pens, contents of banners, flowers and bonsai, microphones and sound amplification equipment, steps for group photos, etc.
2. The reference program for the signing ceremony (see attached diagram).
First, the Master of Ceremony announced that the Signing Ceremony would officially begin;
Second, the persons-in-charge of the Chinese and foreign parties concerned were invited to stand on the podium on both sides;
Third, the representative of the Chinese side made a speech and briefly introduced the background of the signing;
Fourth, Mr. XXX was invited to read out the text of the Agreement in Chinese, and Mr. XXX was invited to read out the text of the Agreement in foreign language on behalf of the foreign side;
Fifth, invite the main signatories of both sides to take their seats, and ask the representatives of both sides to sign the agreement;
Sixth, exchange the text;
Seventh, ask the waiter to serve champagne, and ask everyone to **** the same to raise their glasses in celebration;
Eighth, take a group photo of the Chinese and foreign sides;
Ninth, the emcee announced the end of the signing ceremony.
(V) Attendance at recreational activities (watching theater, listening to music, recreational evenings, etc.)
1.
-Reviewing and selecting programs, avoiding those that are likely to cause misunderstandings and conflicts;
-Issuing invitations and arranging seats;
-Preparing instructions in Chinese and foreign languages for the performance programs;
-Entrance and exit of special performances. The general audience will be seated first, and the VIPs will be seated only a few minutes before the performance, and the rest of the audience will be allowed to leave the stage only after the VIPs have left the stage first as a sign of courtesy;
- Presentation of flowers. Prepare flowers in advance, carried to the stage by the Miss Manners;
-photographs. Should be arranged in advance to go on stage with the actors and actresses to take pictures of the leaders and foreign guests.
2. Etiquette for attending cultural evenings (performances).
-Wear dark-colored and appropriate evening dress;
-Take off your hat when you are seated;
-Obey the order of entering and exiting the stage;
-Applaud the end of the performance, and arrange to send flower baskets and take pictures with the actors and actresses on the stage, if necessary.
(F) visits
-According to the purpose and nature of the visit, the wishes and interests of the guests, the characteristics of the tour to determine the points of excursion, combined with the local reality and possible, select certain visits;
-Arrange in advance to visit the line, the layout;
-Arrange for the leadership of the accompanying work, the introduction of the situation;
-Do a good job of photography, security security work.