Most people are still relatively kind, as long as you are sincere enough, in fact, the other side will not be difficult to get along.
Of course, just rely on the sincerity is not enough, we and the customer exchange, roughly to this 3direction to ask the question.
01 understanding of the needs
Meeting after a brief exchange of pleasantries, to begin to understand the needs. For the first time in the field of white old said, ask the demand is not to think of what to ask what, we have to observe the customer stores, if there is no store to pay attention to the content of the customer said.
And don't keep talking about yourself, be sure to ask more and say less.
By and large, we can ask the customer what difficulties he is currently encountering, and what needs he would prefer to meet, so that the customer can express them, and finally we can help the customer to summarize his needs and verify with the customer whether the needs we summarized are indeed what he wants.
02 Understanding expectations
If the customer is interested in cooperation, to understand the customer's expectations and psychological price.
For example, when I did my own new media operation, I would definitely ask the other party what they wanted to do and what the psychological price was. If the user's expectations are too high, and willing to give the price is too low, we should try to guide him to change his mind, otherwise even if this single transaction, there will be a whole lot of problems.
03 Understanding the intention
The purpose of understanding the intention, but also for the follow-up to better follow up with the customer. We can try to rush the order to see the user's reaction. If the customer wants to cut the price, understand the details of the contract, keep asking questions, so you can basically judge the user has a higher intention.
Do a good job of these 3 points, ? Post-continued continuous follow-up, constantly answering questions for the user, to provide more value, in fact, to reach cooperation is not so difficult.