The courier didn't arrive at the logistics site. Express transfer has never been delivered, but it has not yet arrived at the logistics site and has not updated the logistics information.
2.
The system was delayed and there was no time to update the information. You should call the courier. If it shows that the delivery has not moved, it means that the logistics has been delayed. You can urge the courier, or you can explain it to the merchant and let the merchant urge it.