Summary Report on the Work of Hotel Cleaning Service Personnel in 2022 (I) It is an honor to be a cleaner in xx. This job is hard for me. From the day I took office, I treated this job with a rigorous attitude.
Cleaning is not worth mentioning in the eyes of many people. I thought so, too, but since I really came into contact with the actual work, I found it not easy. For the cleaning staff, we must not be careless. Corner, corner, window and corner are the focus of self-examination.
In xx Hotel, I try my best to serve sincerely. From groping to familiarity, from being at a loss to self-confidence, every step of my progress has been warmly helped by company leaders and colleagues, and also forgiven and supported by most customers. If there is any merit in the work during this period, it is not because of my personal ability, but because we have a high-quality cleaning team and a group of enthusiastic and dedicated property management personnel. The purpose of this half-year summary is not to whitewash myself, but to calmly review my work gains and losses during this period, sum up experience, learn lessons, and look forward to doing better in my future work. Cleaning staff is an ordinary post, but I have been doing it with great care. In the course of work, I have learned a lot about being a man and doing things, and I have improved in all aspects. At work, I always have a correct attitude and do everything with an open mind. The enthusiasm of my colleagues also infected me. The work I do is simple, but it is very important. The cleaning work of a company is related to the overall image of a company. Showing the clean and tidy side to customers makes me feel very fulfilled. To do cleaning work, we must have a good attitude, do our job well, and make more efforts when the company needs it. In the cleaning work, I learn while doing. During this period, the daily cleaning work mainly depends on the effective command of company leaders and the high consciousness of management personnel. Over the past six months, I have been able to actively report to the leaders in handling major events and take measures quickly. There have been no serious mistakes, but there are still many problems in the details of my work. Fortunately, leaders and colleagues pointed out and remedied in time, and no serious consequences occurred.
The work in the past six months has also exposed some problems, such as being relatively lenient with oneself and not paying enough attention to some details, which need to be improved in the future work. In the future, I will learn from the advanced, master more skills, improve my professional level, and be determined to devote more time and enthusiasm to ordinary work, complete all the work assigned by the company, live up to the expectations of the company leaders, better serve customers and add luster to the company.
The annual work summary report of hotel cleaning service personnel 2022 (Part II) Time flies, three months have passed, and my probation period in _ _ has ended smoothly. I may be the happiest thing in my six months. I actually became a full-time employee of the best hotel in our county. Although I am only a cleaner, I am also very satisfied. After all, I can't adapt to other positions. I systematically studied hotel cleaning, and now I know more and more about the working system of the hotel, and I gradually know my job responsibilities in a hotel. Although I am old, I haven't lost my work philosophy at all. Let me talk about my work summary of becoming a full member:
First, study hard and work quickly.
Because I didn't do cleaning in the hotel, I worked as a private nanny in other people's homes before, mainly cleaning, buying food and cooking. Although there are many similarities with the hotel's work, it is actually a world of difference, because the hotel cleaning staff wholeheartedly ensure the hygiene of the area they are responsible for and have strict staff preventive measures. If they make mistakes carelessly, it means that their wages will be deducted. Therefore, in the face of pre-job training, first, is there a sanitary corner? What should I do if I encounter stubborn stains that can't be washed away? And so on, I think it's better than admitting mistakes, so I boldly asked, studied hard and listened well. After two days of training, I started to work soon. Among all the cleaners who entered the hotel, I was the best. Of course, this is also inseparable from my previous work experience.
Second, pay attention to details and work experience.
I never think that cleaning staff is a low-level job, but it plays a vital role in various employers. I never try my luck at work, take a lazy rest and treat hard-won work rudely, so I pay great attention to every detail of my work. The following is my work experience.
1, clearly know which area you are in charge of, remember the room number you are in charge of, and remember that the cleaning staff can't knock on the door repeatedly in a room to ask for cleaning, which will directly disgust customers and think that our cleaning staff is deliberately playing him, thus getting complaints.
Every morning at 9 o'clock, we go to clean every room. At this time, we should clean every corner of the vacant room, replace sheets, bedding, pillowcases and towels to ensure the experience of the next customer's stay.
When customers call the front desk for cleaning service, we must tap with tools and ask in a low voice. If there is no response, knock again. This is to ensure that other parts of the customer will not be affected. Maybe it is inconvenient for guests to open the door for you when you knock, so be patient at this time.
Third, look at yourself and make a summary.
I know that I may be older than the hotel cleaning staff, and I am afraid that my hands and feet can't keep up with the rhythm of their young people, so I will spend as much time as possible to stand out among them and let the leaders see my working ability. I still have an advantage over them in hygiene. After all, practice makes perfect, and I still have much more work experience than them, although I will give full play to my advantages in this field after I become a full member.
Summary Report on the Work of Hotel Cleaning Service Staff in 2022 (Part III) The cleanliness of a hotel affects customers' impression of the hotel, so the cleanliness of the hotel is maintained by cleaning staff. This job may be considered as a matter without technical content, and it doesn't need any brains to clean up the dirty places, but this view is not comprehensive enough. As a cleaner, after this period of work, I made a summary of my whole work in the hotel.
First of all, you must dress neatly during work. Formal dress gives us a sense of belonging to the hotel, especially after the guests approved our work, and that kind of joy can hardly be suppressed, so I am more serious about my work.
We work in a wide range of fields, and the content of our work is different. I clean the room. I always keep in mind this supervisor's warning in my work. In the process of cleaning, we should standardize the use of tools, and at the same time, our tool cart should be kept clean. When cleaning the room, we should put things in accordance with hotel regulations. When we find things lost or damaged in the room, we should make a good registration, and at the same time, we should replace or fill the gaps in time.
In our workflow, because the hotel has gradually stepped into standardization and established a new order in management, the requirements for many aspects have been improved. Therefore, there are many systems that we need to abide by. With new work standards, we can test our degree of investment in our work. I wasn't used to it at first, because the inspection was strict, so we couldn't perfunctory. Careful cleaning will take more time and energy, but it is easy to see the sincerity of the work.
Cleaning is very tiring, but it is difficult to go further. Without professional knowledge and enough diligence, we may stay in this position all the time. As cleaners, we also need to learn the use of some cleaning equipment and some new regulations under the new situation. Through the accumulation of experience, we can learn how to complete our cleaning work more conveniently and use cleaning tools more conveniently.
Because of the simplicity of work or the fatigue of work, people will be lazy or perfunctory, but more people will see our performance at work. I used to regard this job as a transition, just do it casually, but my predecessors told me that our future is broad and down-to-earth is the cornerstone of success. Don't do the thing of picking up sesame seeds and losing watermelon. I also gradually changed my mind and took everything in my life and every task in my work seriously.
Time is still long, the future is far away, and our road is at our feet. How to go depends on our attitude towards work. I will continue to work hard to clean!
Summary report on the work of hotel cleaning service personnel in 2022 (IV) 1: Public area cleaning
The public area of the hotel is basically composed of porch, lobby and corridor. The first impression made by the hotel is very important. Using correct, formal and professional cleaning methods will make guests feel value for money.
There is a large flow of people in the public area, and guests are likely to bring dust, even bacteria and other harmful substances from the outside. It is particularly important to dust the ground in time and keep the environment clean and tidy.
Ultra-quiet vacuum cleaner has become the new favorite of star-rated hotels. Its ultra-quiet function can vacuum at any time and place, even at night, there is no need to worry that guests will be affected by vacuum cleaning noise.
After dust removal, the ground should be deeply cleaned to prevent and eliminate all kinds of bacteria and deep dirt.
Hard floor cleaning, it is best to use a fully automatic floor brushing machine that integrates water spraying, floor brushing and sewage recovery. Compared with manual work, it is more efficient, simple and environmentally friendly. If the traditional manual mop+vacuum cleaner is used, it will not only be inefficient, but also harmful substances such as bacteria carried on the mop will spread everywhere.
For carpet area, carpet dry cleaning and wet cleaning technology should be combined. Carpet dry cleaning machine is a newly introduced carpet maintenance dry cleaning equipment, which can greatly reduce the frequency of carpet wet cleaning and effectively improve the utilization rate of carpet. Spray carpet cleaning machine is generally used for carpet wet cleaning, and it is a necessary equipment for carpet deep cleaning. Carpets must be thoroughly cleaned every once in a while, and the time for wet washing and air drying is about 4 hours. If the quick-drying detergent is used together, the quick-drying speed can be increased by 70%.
As for stone maintenance, crystal surface treatment and basic carpet cleaning, it is recommended to use a single wiper.
Recommended equipment: ultra-quiet vacuum cleaner, automatic sweeper, carpet dry cleaning machine, jet carpet cleaning machine, monomer cleaning machine.
Two: the room is clean
Guest rooms are the top priority of hotel cleaning, which directly affects the health and beauty of guests.
Dust removal is healthy, so mite removal, sterilization and disinfection should be placed in a more important position in room cleaning.
In addition to noise reduction by silent vacuum cleaner, room vacuuming also needs to use vertical vacuum cleaner for deep cleaning regularly, because the electric roller brush of vertical vacuum cleaner will sweep out the dirt hidden in the carpet and then suck it off.
There are a lot of mites on the carpet. When cleaning carpets, acaricide is also essential in addition to cleaning agents such as rattan. Kaichi's special acaricide can be used once to ensure that no mites are born for nine months. Generally speaking, carpet foam cleaning uses a single wiper. Although it is not as thorough as spraying equipment, it is efficient and fast, saving the working time of cleaning staff.
Sofas and fabrics in guest rooms are generally cleaned by small spraying equipment, and mite removal and sterilization are also its main purpose.
The bathroom in the guest room is one of the most sensitive areas for guests. Even a bathtub in a five-star hotel, many guests may not dare to live in it. First of all, they are afraid of being infected by bacteria and viruses. Second, I am afraid that the cleaning agent left by the cleaning staff will have side effects on the skin. The above problems can be solved by using high-temperature steam cleaning machine to remove scale, sterilize and disinfect with its high-temperature steam.
Today, with the increasingly fierce competition in the hotel industry, some excellent hotels have taken the lead in putting forward advanced concepts such as "mite-free room" and "pure physical high-temperature steam sterilization and disinfection", which have been widely recognized by customers.
Recommended equipment: silent vacuum cleaner, vertical vacuum cleaner, spray pumping equipment, single wiper.
Three: presidential suite, VIP room cleaning
In many hotels, except for luxurious facilities, presidential suites and VIP rooms are cleaned in the same way as ordinary customers, which is a fly in the ointment for customers who want to experience top-level enjoyment. For this kind of luxury suites, some special, fashionable, compact and advanced equipment can be added for cleaning, such as automatic intelligent vacuum cleaner, water filter vacuum cleaner that can avoid secondary pollution of vacuum cleaner, and commercial electric broom that can be cleaned quickly. The use of the above equipment is bound to bring a refreshing feeling to customers, but the investment cost is negligible.
Recommended equipment: fully automatic intelligent robot, water filter vacuum cleaner, commercial electric broom.
Four: Kitchen cleaning
The environmental sanitation of the kitchen is directly related to the food safety and health of customers, so the choice of cleaning equipment and detergent should be carefully considered.
Kitchen floor cleaning should use a professional and compact floor brush machine with small turning radius and flexible operation. Compared with the traditional disc brush, the roller brush can effectively handle all kinds of floor joints, and there will be no cleaning dead angle. More importantly, the higher rotating speed of the roller brush emphasizes the effect of physical action, reduces the amount of cleaning agent, and is more environmentally friendly and hygienic.
It is suggested that the oil fume and dirt accumulated on the kitchen wall should be washed with a high-pressure water gun. Kaichi's double-tube spray gun is a popular equipment, which can switch freely between high-pressure water and detergent, and it works quickly and conveniently.
We still recommend the use of high-temperature steam cleaner to clean the kitchen stove, so that no chemical reagents are used, which can not only ensure the cleaning effect, but also ensure the healthy diet of guests.
Recommended equipment: small roller brush, high-pressure water gun+double-tube spray gun, high-temperature steam cleaning machine.
V. Cleanliness of restaurants and cafes
Generally speaking, the floors of hotel restaurants and cafes are carpeted. Maintenance, maintenance and cleaning of carpets are particularly important, so quiet vacuum cleaners, roller vacuum cleaners, carpet dry cleaning machines, single wiping machines, spraying equipment, acaricides, detergents and other equipment and cleaning agents are all essential.
When eating, guests sometimes drop some food, such as bread crumbs. At this time, cleaning with ordinary tools will inevitably make customers feel disgusted. Using the mop vacuum cleaner is not only troublesome, but also affects the guests' dining. If you choose a commercial electric broom, you will avoid these troubles. This broom does not mop the floor, it is light, noiseless, pollution-free and beautiful in appearance. It is indeed a boutique for cleaning restaurants and cafes.
Recommended equipment: carpet dry cleaning machine and commercial electric broom.
Six: Cleaning of swimming pool, gym and sauna room.
Swimming pools and gyms are also sensitive areas for customers' skin contact.
For the cleaning of swimming pools and gymnasiums, high-pressure water guns are absolutely necessary equipment, and it is more effective to cooperate with double-tube spray guns. In addition to the double-tube spray gun, the high-pressure water gun can also be connected to the splash brush site, which can quickly clean the ground around the swimming pool. If there is no suitable drain, it is recommended to use a professional floor washer to do this kind of work. Usually a small amount of groundwater can be treated with a vacuum cleaner.
The cleaning of the sauna room is very simple, just use a high-temperature steam cleaner for high-temperature sterilization and disinfection.
2022 Annual Work Summary Report of Hotel Cleaning Service Staff (Chapter 5) Time flies, time flies, 20XX has come to us inadvertently, and we have gained a lot in the past year. As an important department of the hotel, housekeeping department provides clean, quiet, comfortable and warm rest environment for guests, and it is our primary task to provide humanized quality service. At the same time, it is also responsible for generating income and saving expenses for enterprises. The quality of the whole department will greatly affect the service quality and economic benefits of the hotel. Over the past year, through the joint efforts of all staff and department managers, we have successfully completed all the indicators assigned by the hotel to our department, and the service quality, favorable rate and economic income have been greatly improved compared with last year. Looking back on this year's performance, I am still quite satisfied. Although I have always been discouraged and often complained, I still like this job in my heart. On this occasion, it is necessary to review and sum up the work, achievements, experiences and shortcomings of the past year, foster strengths and avoid weaknesses, strive for progress, and strive for better results in the new year.
1, in terms of health: strictly implement the ward round system, pay attention to the quality of details, record the inspection results in detail, and make healthy makeup; Implement sub-regional cleaning responsibility system and over-piecework system to improve the enthusiasm and effectiveness of employees; Standardize various operation procedures and steadily improve work efficiency.
2. Equipment and facilities: According to the actual situation of moldy wallpaper, moldy decorative board and poor lighting in the guest room area every day, contact the engineering department or foreign engineers for targeted maintenance to improve the service life and quality of guest room facilities and equipment. At the same time, contact PA to arrange daily carpet decontamination, carpet washing and marble mirror maintenance reasonably.
3. Open source and reduce expenditure, reduce costs and increase efficiency, starting from scratch. Housekeeping department is the main revenue-generating department of the hotel, and it is also a department with high cost. In line with the concept that saving is to create profits, we call on all employees to start from themselves, from scratch, and put an end to all waste phenomena, mainly in the following aspects:
① Require employees to recycle disposable low-value consumables, such as shower gel and shampoo, for PA use, and toothpaste can be used as cleaning agent.
(2) adjust the floor lighting according to the actual situation of the guests every night; Ask to unplug the power card and turn off the air conditioner after check-out; The room air conditioner was turned on before the guests arrived in advance, and so on, which saved a lot of electricity for the hotel.
(3) In order to control the cost of goods, according to the actual budget indicators of hotel guests, the responsibility for collecting goods from guests lies with people.
4. Training: Make a monthly training plan and implement it to individuals. Conduct targeted training for the room center and floor service classes. At the same time, it has made clear provisions in daily work, such as check-out standard, turndown standard, lighting control standard time, item rental standard and item placement standard. Aiming at the phenomenon that the employees in the floor service class are older and the language is not standardized and unified, the standard post service language specification is used for scenario simulation drills; Conduct spot checks on ground lighting, air conditioning and night beds every day. If employees' operation is found to be irregular and unscientific, they will analyze the existing problems, retrain employees and correct their bad operating habits. Let employees feel the importance and practicability of training in their daily work. Through training and assessment, certain results have been achieved, and the quality of room hygiene has been significantly improved.
5. Team building: Through a series of training and assessment, a good atmosphere has been formed in which the old employees such as Liang, Ge Guohua, and Wang set an example first and the new employees catch up. In the usual work, the flexible handling of customer service and the improvement of customer satisfaction have won the praise and affirmation of customers.
Through a year's work, I found that I have many shortcomings, the most serious of which are summarized as three shortcomings:
1, foreman skills need to be further improved, especially weak skills such as ward rounds.
2. There is still much room for improvement in implementation and supervision.
3, the daily work efficiency is not efficient enough, lack of sense of urgency.
The above three points are the most urgent ones I have found in my own shortcomings this year. I should learn from them in my future work and strive to improve and further improve myself.
Through daily work, I personally feel that the department has some areas that need improvement:
1, room hygiene needs further improvement, especially in details.
2. The service language of all employees lacks standardization.
3. The comprehensive quality, service skills and professional level of employees are uneven and need to be further strengthened.
4. All kinds of training and assessment mechanisms of the department are progressing in groping, and there is still room for further improvement.
In view of the above shortcomings, I have several suggestions and views:
1, which can strengthen the training of each position and strengthen the service skills and awareness of employees.
2, after targeted training for all staff, quarterly assessment, mid-year appraisal, year-end appraisal and other systems, the survival of the fittest.
3. We can improve the process and standard of training and assessment, make the training and assessment more reasonable, and improve the quality of all employees to the greatest extent.
Next year will be a year full of opportunities and challenges. The work of the department closely revolves around the five-star standard and strives to achieve the business indicators issued by the hotel. At the same time, I have the following ideas about myself and the work of the department:
1. Establish a systematic training system and assessment system for room service center and floor service personnel, which will not be improved in future work.
2. Establish records of employees' outstanding deeds and commend them at the regular meeting of the department every Monday, which can motivate employees and serve as a reference for year-end assessment.
3, in the training of employees, formulate corresponding processes and standards, and further refine the training, and conduct targeted training in all aspects.
4. Establish the warehousing system of the department's secondary warehouses, implement the warehousing signature registration items, conduct statistical management, strictly control and save costs.
The above is my work summary and plan for the past year, the existing shortcomings and improvement plans. To sum up, I firmly believe that under the leadership of hotel leaders and department managers, all staff will work together with Qi Xin and Qixin to contribute to the hotel's 20XX management policies. In short, as the head waiter of housekeeping department, I will try my best to cooperate with the department manager to do all the work of the department in the future, so as to improve the service level, management level and training level of housekeeping department, quality inspection, enhance the cohesion of employees, improve their basic quality, and make contributions to the implementation of five-star hotel construction!