Note: Service quality evaluation includes service process management documents, code of conduct, facilities and equipment, health and hygiene, safety and environmental protection, service commitment, etc.
In order to promote the development of sports industry, strengthen the guidance of service standards in fitness industry and promote the in-depth development of sports service certification. Beijing Huaan Joint Certification and Testing Center (hereinafter referred to as "Huaan Center") is a third-party certification institution recommended by the State Sports General Administration and approved by CNCA.
In order to promote the in-depth development of sports service certification, Beijing Huaan Joint Certification and Testing Center now authorizes Beijing Chengyang Sports Development Co., Ltd. to carry out sports service certification (fitness venue rating) business nationwide.
1, to carry out sports service certification business promotion, agency and related technical services.
2. To undertake the work of the secretariat of "Sports Service Certification Fitness Site Rating Committee" and "Sports Service Certification Fitness Industry Expert Steering Committee".
3. Authorized geographical scope: Chinese mainland.
Certification basis: GB 19079 Operating Conditions and Technical Requirements for Gymnasiums and Sports Fields, GB/T 18266 Classification of Sports Places, and service guarantee capacity of sports places (management requirements, implementation specifications and supplementary materials for sports service certification).
Technical specification is a supplement to sports service standards, and its purpose is to ensure the consistency of sports service certification results, including the implementation rules of sports service certification, the requirements of sports service guarantee ability, the examination method of opening conditions of sports facilities and the examination method of sports facilities grade.
In order to further standardize the order of the sports market, speed up the construction of the sports credit system and promote the sustained and healthy development of the sports industry, according to the requirements of the Opinions of the General Office of the State Council on Further Stimulating the Investment Vitality in the Social Field (Guo Ban Fa [2065438+07] No.21), the Measures for the Administration of the Blacklist of the Sports Market was issued on August 9, 20 18, which pointed out: Strictly implement the Measures for the Management of Blacklist in Sports Market and other related management systems, intensify the crackdown on illegal business practices in the sports market, incorporate the credit records of relevant institutions and personnel into the national credit information sharing platform, record relevant information of enterprises in the name of enterprises through the national enterprise credit information publicity system, and standardize the order of the sports market.
Why do you want to participate in sports service certification?
Before participating in the certification
China Sports Service Certification Fitness Industry Expert Steering Committee provides technical advice;
1, complete VI design and service mode positioning;
2. Functional area positioning, space planning and design, decoration and fitment of the fitness center;
3. External marketing, channel development and organization activities;
4. The fitness equipment configuration scheme is scientific and reasonable;
5, member marketing, coaching skills, group gymnastics courses, operation management and other training;
6. Sports rehabilitation and sports nutrition;
7, customer service reception: service standards, gym software management, data processing;
8. Six systems management of human resources: recruitment, training, assessment, salary design, labor relations and equity incentive;
9. Financial management: pre-charge management, budget and control management of various operating costs and profits;
10, actively maintain good relations with relevant government departments, and control the risk of fitness places.
Participate in certification
On-site examination by sports service certification examiners;
According to national standards: GB 19079, GB/T 18266, the service guarantee capacity of stadiums and gymnasiums;
1, the examiner reviews the service quality standard management process documents submitted by the applicant in combination with the actual situation of fitness facilities;
2. Through combing, all employees in the store have systematically studied service standardization, saving operating costs;
3. Through standardized management, improve the work efficiency of the store and improve business performance;
4. Some professionals put forward scientific solutions and rectification opinions for the problems found in on-site evaluation.
After participating in the certification
After passing the on-site review by the review team or the later rectification;
1, and grant the corresponding certificate;
National industry media release information and official websites for the record; (e.g. State Sports General Administration, Hua 'an Center, industry media) to effectively improve the popularity and reputation of fitness places.
2, with industry authority;
After the fitness center is listed on the sports service certification, consumers can obtain authoritative, standard, safe and professional information sources of the fitness service center according to the official information of sports service certification.
Authentication process