1, call 123 15 consumer hotline to complain about rights protection;
2. Refund disputes after the closure of the fitness studio can be resolved through consumer associations, complaints to relevant administrative departments, or legal proceedings in court. If an illegal operator who uses another person's business license provides goods or services and damages the legitimate rights and interests of consumers, consumers may demand compensation from him or the business license holder.
legal ground
Article 39 of the Law of People's Republic of China (PRC) on the Protection of Consumer Rights and Interests
Disputes over consumers' rights and interests between consumers and business operators can be resolved through the following channels:
(a) negotiated settlement with the operator;
(2) Requesting consumers' associations or other mediation organizations established according to law to mediate;
(three) to complain to the relevant administrative departments;
(four) according to the arbitration agreement reached with the operator, submit it to an arbitration institution for arbitration;
(5) bring a lawsuit to the people's court.
Article 56
Under any of the following circumstances, in addition to bearing corresponding civil liabilities, other relevant laws and regulations have provisions on the punishment organ and punishment method, which shall be implemented in accordance with the provisions of laws and regulations; Where there are no provisions in laws and regulations, the administrative department for industry and commerce or other relevant administrative departments shall order it to make corrections, and may, according to the circumstances, give a single warning, confiscate the illegal income and impose a fine of not less than one time but not more than ten times the illegal income, and impose a fine of not more than 500,000 yuan if there is no illegal income; If the circumstances are serious, it shall be ordered to suspend business for rectification and revoke its business license:
(a) the goods or services provided do not meet the requirements for the protection of personal and property safety;
(two) doping, adulteration, fake genuine, shoddy, or substandard goods as qualified goods;
(three) the production of goods explicitly eliminated by the state or the sale of expired or deteriorated goods;
(4) Forging the place of origin of goods, forging or fraudulently using the name and address of others, tampering with the date of production, forging or fraudulently using quality marks such as certification marks;
(five) the goods sold should be inspected and quarantined without inspection and quarantine, or the inspection and quarantine results are forged;
(6) making false or misleading propaganda about goods or services;
(seven) refusing or delaying the relevant administrative departments to order the sale of defective goods or services to stop, warn, recall, harmless treatment, destruction, stop production or services and other measures;
(8) Deliberately delaying or unreasonably refusing consumers' requests for repair, rework, replacement, return of goods, replenishment of commodity quantity, refund of payment for goods and service fees or compensation for losses;
(9) Infringe on consumers' personal dignity, personal freedom or consumers' personal information rights that should be protected according to law;
(ten) other circumstances stipulated by laws and regulations that damage the rights and interests of consumers should be punished.
In case of any of the circumstances specified in the preceding paragraph, the operator shall be punished in accordance with the provisions of laws and regulations, and the punishment organ shall record it in the credit file and announce it to the public.