Between heaven and earth, if a fleeting moment passes, suddenly our work has entered a new stage. At this moment, we need to start making plans. So how to make a plan to play its greatest role? The following is my monthly work summary and the model work plan of the hotel, which is for reference only and I hope it will help you.
Model essay on the monthly work summary and work plan of the hotel 1 In the past month, there were still many shortcomings and outstanding places in our work. The constant flow of people has been eased this month. Basically, this month is relatively stable. We overcame all kinds of difficulties and gradually regularized the front desk work. This month, we overcame difficulties together, United and enterprising, and basically completed all the reception tasks assigned by the hotel.
I will summarize the work in August as follows:
First, strengthen their own study, adjust their work mentality and be enthusiastic about their work;
Because it is the off-season of the hotel, I should also make good use of my spare time, study hard at work, improve my service quality, and do things quickly, efficiently and without mistakes. Have a good service attitude, accumulate experience in receiving guests and leave a good impression on them. When answering the phone, you should also constantly improve your language skills; Clever question and answer guests. Strive to satisfy every customer. I study at work and make progress at work.
Second, pay attention to coordination with various departments and check in and check out according to the daily room conditions.
Our hotel is like a big family, and it is inevitable that there will be friction between departments at work, and the quality of coordination at work will also be greatly affected. The front office is the central department of the whole hotel, and has a close working relationship with catering, guest rooms and other departments. Although we only eat breakfast, if there is a problem, we must actively coordinate with all departments to avoid things getting worse, because everyone's common goal is for the benefit of the hotel, and if it is not solved well, it will bring some negative effects to the hotel.
Third, solve disputes, deal with problems, and serve first.
Due to some natural factors such as aging equipment and room decoration in our hotel, it is inconvenient for guests to stay and often causes complaints from guests. For these disputes and problems, as a hotel receptionist, we should learn "Haidilao service", learn patience, establish the working concept of "customer is God", handle them calmly, and solve the problems actively, timely and properly. For individual guests who deliberately make things difficult, we should also smile patiently and always take the maintenance of the reputation of the hotel as the premise to try our best to satisfy the guests.
The new January is about to begin. I will provide the best service for the guests with a brand-new mental outlook and practical actions, implement the purpose of "guests first, service first" and contribute to the bright future of Longxi Hotel.
February Work Summary and Work Plan of Hotel Model essay Busy August work has passed. The work of our department in August is summarized as follows:
The theme activity of the department this month is employee care month, and how to improve the care for employees is regarded as the daily work of this month. To solve the problems in employees' work and life as a starting point, talk to employees, and some are based on reality. In addition, this month, according to the market situation and task objectives, the company formulated the third quarter sales task objectives and decomposition, and mobilized the enthusiasm of employees through a reasonable incentive mechanism.
Sectoral work
(A) the work of the sales department
1. Market research, adjust the sales price in August 1.
2. Update the hotel network picture.
3. Promotion: breakfast, meeting room, laundry room and shuttle bus service.
4. Making supplies and promotional materials for two hotels and restaurants.
5. WeChat information promotion.
6. Count the rebate of the reservation center in July.
7. Call consistent accounts.
8. Audit statistics daily audit documents.
9. Reservation center guest change.
10. Sales statistics.
(2) Front office work
1. In view of the May Day peak season, the sales skills of the front desk staff were trained, and the triangle relationship was reasonably used to sell the house to better carry out the work.
2. Breakfast was promoted by the front office, which not only increased our business income, but also played a very good auxiliary role in selling houses.
3. Cooperate with the temporary inspection work of the public security department.
4. Check the front office work and put forward requirements, and strictly implement the system.
5. New services: washing machines and motorcades, and do a good job of publicity.
6. Sell the house reasonably, control the house price flexibly, and increase the rental rate while ensuring the income.
7. Organize the front office meeting every Monday, listen to employees' rationalization suggestions, reflect the current situation in time and solve it in time.
8. In order to better carry out the work, communicate with the housekeeping department about the paid items.
9. Cooperate with the sales department to do a good job in sales, listen to reasonable suggestions and improve sales skills.
10. Review of employee confirmation during probation period
1 1. Complete other tasks assigned by the leaders.
(3) Housekeeping work
1. Distribution of cotton cloth and floor replacement.
2. Complete the sanitary work of window rails and balconies in Wen Sheng and Wen Yuan.
3. For the convenience of floor personnel, the cotton weaving quota of floor cotton weaving room and warehouse is standardized.
The rooms in the basement in the east are all finished.
5. Strengthen the training of employees on gfd and etiquette.
6. Completed the planned sanitation work of rooms and bathrooms in two hotels.
7. Complete the adjustment of rooms and dormitories.
8. Completed the training of business process of bed making and guest room.
9. Wensheng Wen Yuan supplemented guest room consumer goods.
(4) the work of the engineering department
1. Complete the basement renovation of Wenyuan West;
2. Complete Wenyuan 1 1F office decoration;
3. Completed the renovation of disinfection room in Wen Yuan;
4. Finished the shelf of Wenyuan guest room small warehouse;
5. Wenyuan LED display screen is repaired and replaced with a graphics card, and the scheme is re-formulated;
6. Renovation of Wenyuan Room 20xx, Room 22 10 and Room 22 12;
7. Renovation of Wensheng 1 1F office;
8. Complete door lock replacement and ladder installation in Wensheng and Wenyuan guest rooms;
9. Make statistics on the old and new air conditioners in Wensheng and Wenyuan guest rooms;
10. Manufacture of disinfection tank rack in Wen Yuan disinfection room and installation of coin-operated washing machine.
(5) the work of the security department
1. Responsible for the security of the two hotels is the premise to ensure the safety of operation. The security department always checks the key facilities and key areas of the hotel in its daily work and insists on patrolling every two hours. When problems are found, it will report and notify the hotel engineering department in time. To ensure safety and no accidents.
2. Make records, have a good morning meeting every day, and carefully open the box for inspection.
3. With the arrival of the tourist season in May, we have standardized the parking vehicles in the hospital, requiring the language, actions and behaviors of the personnel on duty to effectively ensure the orderly entry and exit of vehicles, and to conduct an inventory of idle personnel and suspicious personnel to ensure the normal operation and service of the two hotels.
4. Attended the Dongcheng District Accommodation Industry Safety Work Conference and learned the contents of the conference for employees.
5. According to the relevant regulations and arrangements of the police station, the management of floors 1 1 of two hotels was strengthened, and the doors were closed.
6. In the tourist season in August, there is a lot of people flowing. Strengthen the inspection and maintenance of fire-fighting equipment, ensure that someone is on duty in the central control room of the 24-hour monitoring room, and report and handle problems in time when found.
7. Organize a self-inspection of fire control facilities and equipment every half month to check and maintain fire hydrants, emergency lights, signs, fire extinguishers and fire doors to ensure the normal operation of the fire control system.
Generally speaking, the achievements of our two hotels are obvious to all. However, the biggest challenge we are facing now is to improve service quality and business strategy. How to make the hotel invincible requires the joint efforts of our hotel management and staff. We should adapt to the development of the situation. Work arrangements and methods should meet the maximum needs of customers. Occupy the market with our wisdom and ability, and open up new profit space with our unity and efforts. Create the glorious image of the hotel with our spirit and culture.
The summary and work plan of the hotel model essay in March have passed more than half of the hot summer, and the day when we are closed is getting closer and closer. This is a month in which every manager and employee of Rongshan Villa feels a great responsibility. According to the work arrangement of the general manager of the hotel, I am mainly responsible for the daily maintenance of various guest entertainment facilities and the training of the department. Now I will make a summary report on the work carried out this month and briefly outline my work plan for next month. Management measures and methods worth summarizing and developing;
1. Establish strict discipline attendance system, regular meeting system and meeting record system, and improve the supervision mechanism. Check and count daily attendance records/overtime records, and punish employees who are late, leave early and absent from work to ensure the normal operation of the department.
Managers hold a morning meeting once a week to summarize last week's work and next week's work plan. Communicate the plan and arrangement of hotel work to every employee. All departments should contact and coordinate related work to improve departmental management and work efficiency. Implement the post property responsibility system, assign a special person to be responsible for each post, and improve the workflow.
Work completed last month
1, collect the items needed by the department one by one, and put the temporarily unnecessary items into the warehouse of the department for centralized management and hand them over to the person in charge.
2, according to everyone's experience and personality, to create posts, points, and formulate the property responsibility system, will be responsible for every item in the department to people, and daily finishing.
3. Follow up the installation of the equipment needed for the gym, yoga room, billiards room, table tennis room and mahjong room to ensure that every small link can be completed safely and perfectly.
4. In view of the problems existing in the basement game room, contact suppliers, coordinate solutions, and coordinate the replacement of problematic TV, water dispenser and electrical appliance suppliers, all of which are in progress.
5. The unsuitable furniture placed on the balcony and the furniture supplier coordinated the replacement, and now it has been shipped away. trace
6. In view of the serious humidity in the basement, the security department cooperated to open the window glass outside. Now the situation has improved, but the effect is not ideal.
7. The equipment debugging of the film and television hall has been completed. After screening the original film source, contact the supplier again to change the film source, including the temporarily missing 2D film resources and operation mode, which is currently being followed up.
8. Cooperate with the relevant departments of the scenic spot to inspect and accept the furniture and acoustics of the recreation department.
9. Discuss the yoga course with the yoga instructor and communicate the problems that need to be solved. Now the course has been basically determined.
10, made a training plan for the Recreation Department for 10, and prepared for the next stage of training, which has been handed in.
1 1. Organize training on the details of the use and maintenance of gym, game room and KTV equipment.
Work plan for next month:
1. Clean the sanitary condition of the recreation department more seriously and thoroughly to prepare for the opening.
2. Enrich everyone's after-school life, and assist each department to carry out several small after-school activities, such as showing movies, singing KTV, or experiencing yoga classes, which are selected by the leaders.
3. Complete the on-the-job training of the department, including the reception process of KTV, film and television hall and gym, to ensure that everyone is skilled.
4. Formulation of job responsibilities and implementation of training:
(1) is responsible for the arrangement, reception and reservation of guests' entertainment activities.
(2) Responsible for answering guests' requests and difficult questions. Such as: entertainment facilities and activities in the hotel, opening hours, service nature, charging standards and other issues.
(3) Responsible for arranging management activities and projects, and the waiter should receive the guests politely and provide thoughtful service.
(4) Strictly check and verify, and pay attention to the health of the guests. Persons suffering from hepatitis, heart disease, dermatosis, acute conjunctivitis, infectious diseases and alcoholism are prohibited from entering designated places.
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