② Fitness: It takes 38 minutes to get up early and run 5 kilometers. Today, step 15077 was completed, and the task target of 1 10,000 steps was completed.
(3) Accompany your family: Have dinner with your family at night and chat with high school students.
(4) Investment: Continue to make a fixed investment, and it is better to do it as early as possible.
Notes on communication methods
The first part starts with listening and goes all out to communicate.
The starting point of communication is listening. Only by listening fully can we hear the real intention of the other party and identify the potential needs of customers.
00 1 listen first: draw three boxes well, and don't panic when communicating.
what
The three frameworks of structured listening are: the emotions, facts and expectations of the communication object.
Box 1: Emotion is the external expression of our inner feelings. Once the words "always, always, every time, often, forever" appear, we are venting our emotions. At this time, what we need to do is to calm our emotions.
Box 2: Facts, the information that the other party doesn't have emotional statements is not necessarily facts. If you use four W's (time, place, people, events) to restore the actual scene, it is a fact.
Box 3: Expect and discover what the other person really wants.
why
The biggest problem with communication is that people take it for granted that they have communicated and don't care whether the other party understands. While listening, we seldom take the initiative to verify whether the information we hear is accurate and complete.
Real communication experts have a * * * nature: communication does not rely on words, few people talk, and eloquent words will only push people away. Keeping your mouth shut and listening with your ears is the number one secret to make others want to communicate with you.
how
The first step: responding to emotions is actually discovering and accepting each other's emotions. What needs to be done is to find out: "I know you must be particularly anxious at this time." Give the following responses to each other's emotions.
Step 2: Confirm the facts. We can first describe the facts we heard in our own words: "My understanding of what you just said is ... I wonder if my understanding is correct?" If it is correct, it will be confirmed; If not, make it up.
Step 3: Define actions, that is, according to all the above information, turn the expectations of the other party into the next implementable actions, so that the other party can clearly feel them and plan actions according to their own expectations.
There are two gadgets when listening. One is to prepare a notebook and say to the other party, "What you said is very important. Can I write it down?" This action will make the other person very satisfied with you, indicating that you are willing to listen, which is a sign of respect.
In fact, you need a "plug-in" recording, because if you talk for a long time, you will lose information. Recording tools are convenient for checking and filling gaps afterwards, and cannot be used instead of taking notes. You should say "can I make a backup" to the other party in advance, and the feeling that the other party will be taken seriously will generally agree.
Key points:
Half of the information in 1 will be automatically ignored in communication. I don't know which half. Only by believing this can we lift our spirits and be full of awe in communication.
2. Learn to frame the picture in your mind and classify each other's information according to facts, emotions and expectations.
3. When the other party gives less information, it is necessary to ask for more information in the order of responding to emotions, confirming facts and clarifying actions. What we pursue is not only to understand the implied information of the other party, but also to let the other party know that we really understand it.
Feeling: This section tells us the importance of listening. By listening, we can distinguish the emotions, facts and expectations conveyed by the speaker. We often ignore these details in communication. I remember when I was dealing with customer complaints, the customer said that we were usurers. When I said that we were formal, I was inciting customers' emotions. We should not argue with him first, but establish empathy, recognize his statement, and then learn the facts in detail through the description of the other party with the help of 4W. Finally, to solve the customer's demands is to reduce the repayment amount and give him a promise, which can basically solve the complaint problem.
As a listener, it is very important to know yourself; The most important thing is to convey the signal you understand, so that the communication between the two sides can be understood.
Golden sentence: communication does not depend on speaking, and people don't talk much.