Samsung w20 16 can't count steps, how to solve it?

1. It is recommended to go to Settings-Application Manager-All -S Health-Clear Data/Clear Default Settings.

2. Back up the important information of the mobile phone and try to reset it (Setup-Reset-Restore the factory settings).

If the problem still exists, it may be a mobile phone system or hardware problem, please go to the nearby Samsung service center for inspection and maintenance.