Click on the health code on Alipay page to view it. After the health code appears, find the function I want to complain about at the bottom. Fill in the relevant information on this page and submit it. Alipay has three different colors: red, yellow and green.
Only if we are code green can we pass safely. The green code and the yellow code need to be observed separately.
It usually takes 24 hours for the health code to change from yellow code to green code. After the user submits the complaint request, if it meets the requirements of changing the complaint code, the system will generally handle it within 24 hours. If there is still no green code after three days, you can call the contact information sent by the page to contact the staff for handling.
However, if the yellow code of health code is caused by misjudgment, and the yellow code personnel are not the time and space companions of the confirmed cases, residents in key areas (places), residents in middle-risk areas and other people who meet the yellow code, after completing a nucleic acid test and the result is negative, apply to the local community (village group) for transcoding with the corresponding paper or electronic nucleic acid negative test certificate, and the yellow code will be turned into a green code after verification by the epidemic prevention and control department at or above the county level, and will generally be processed within 24 hours.