The quality and technical level of medical staff are the first. Therefore, we should learn more theoretical knowledge, pay attention to practical training, learn from experienced colleagues with an open mind, and constantly improve our overall quality. In order to better shape the image of nurses and improve the affinity between nurses and patients, we should pay more attention to the cultivation of comprehensive abilities such as personal appearance and aesthetics, and behave appropriately. In addition, I usually have to learn multi-disciplinary knowledge to expand my knowledge. Win the satisfaction and affirmation of patients with their excellent quality.
Nurse-patient communication skills: establishing a good image
The patient's first impression of the nurse is very important, and whether the words used in the address are appropriate will affect the nurse-patient communication. In communication, nurses can address patients according to their identity, age, occupation and educational level, and choose the names they like to listen to on the basis of maintaining patients' self-esteem. The newly admitted patients are unfamiliar with the environment. Nurses should introduce themselves to the patients voluntarily, with clear and simple language and gentle tone. For example, "Please sit down and have a rest first, and I'll arrange a bed for you right away", so that patients can feel cordial, harmonious and free and get familiar with the surrounding environment as soon as possible. When talking with patients, you should master the opening remarks and clear your mind. First of all, greet patients, starting from daily life such as diet and sleep, and create a warm and harmonious atmosphere. Then ask questions directly or indirectly for the questions to be understood. For patients with cheerful personality, we can give them more opportunities to speak and let them express their views, opinions and feelings in order to obtain more complete and comprehensive information. For patients who are reticent and unwilling to talk about the disease and the real situation, nurses should take the initiative to explain the knowledge about the disease by guiding, and guide or focus on asking questions by discussing. When you speak, you should be sincere and enthusiastic, listen carefully, keep eye contact, don't be distracted, such as looking at your watch or talking to others, don't interrupt each other's topic, and both sides should keep a comfortable distance and posture.
Generally, patients will feel strange when they first arrive at the hospital, and they are prone to anxiety and fear. At this moment, the patient is eager for someone to communicate with him actively and understand the hospital situation. Nurses should seize this opportunity, smile sincerely and enthusiastically, start with brief greetings and greetings, and then introduce the hospital to patients to alleviate their strangeness and nervousness.
Nurse-patient communication skills: encourage patients to express their mastery of information.
Nurses should learn to listen, learn to be silent, and cooperate with the patient's language, tone and expression. And show your attention by nodding your head and eyes, so that the patient can feel that you are not only listening, but also have realized his mood. Silence is generally used in communication, mainly to provide patients with a space for thinking. Especially when the nurse is silent for a moment, the patient will think that you are listening to him carefully. His story touched you, achieved emotional integration, gave him confidence to continue to talk, and also increased trust in nurses.
Correct use of psychological suggestion: suggestion is a non-drug therapeutic effect created through language and suggestion, and it is one of the methods of psychotherapy. Sometimes hints can bring better results than drugs. In nurse-patient communication, there are many places to learn from hints to help nurses and patients build a bridge of communication.
Nurse-patient communication skills: adopt different communication methods for patients with different cultural levels.
Patients come from all directions, with different ages and educational levels, which requires every nurse to know something about patients in nurse-patient communication, so as to adopt different methods and seize the opportunity to communicate with patients. In clinical nursing, we often meet many patients suffering from the same disease. However, due to different educational levels, there is a big gap in their understanding of the disease. This is because patients with high education often read books about their own diseases, and they know very well the effects and side effects of the drugs they take. Therefore, they are very sensitive to changing treatment drugs every day. Nurses should seize this opportunity to explain the effects and side effects of changing drugs to such patients and make suggestions for them. However, for patients with low education, in communication with patients, it is necessary to grasp that patients do not understand the disease, do not know the reasons that often induce the disease, want to know their own prognosis psychology, patiently explain some medical knowledge that patients can accept, guide patients to ask questions, and give answers, so that patients can establish good confidence in overcoming the disease. People with low educational level or old people should respect each other, be easy to understand and repeat when necessary. When answering patients' questions, we should seek truth from facts, answer as much as we know, and consult relevant information before answering. When communicating with patients of the same age, treat them as equals and treat them as friends. Communicate with children with love, care and touch. In short, nurses play different roles according to different patients, so that patients can accept them and achieve the purpose of communication. Only by communicating with different patients in different ways can we achieve effective communication.
Nurse-patient communication skills: adopting effective questioning methods
Use closed-ended questions, which limit the answer. Patients can only answer yes or no, if someone in your family has diabetes? This method can get the required information in a short time. Ask open-ended questions in time: Nurses can use this method in psychological nursing, which can induce patients to express their opinions, thoughts and feelings, with a wide range of answers and allow patients to vent their true feelings.