Password loss reporting and resetting require the cardholder to go to the counter of China Bank with valid documents. In principle, it should be handled by the cardholder himself. In particular, the application for reporting the loss of password for instant password reset on site must be handled by the cardholder himself, and it is not allowed to act as an agent.
The above contents are for your reference. Please refer to the actual business regulations.
If you have any questions, please contact online customer service of Bank of China.
You are cordially invited to download and use China Bank Mobile Banking APP or China Bank Cross-border GO APP to handle related business.