All patients who are not "yellow code" or "red code" can come to the hospital for normal medical treatment!
Instructions for coming to the hospital
At the epidemic prevention and control checkpoint at the south gate of the hospital, please take the initiative to show your health code, travel code and 48-hour nucleic acid test certificate, scan the place code and cooperate with temperature measurement. After entering the hospital, please take the initiative to do personal protection and always wear a mask correctly. For those who come from middle and high risk areas or have close contact with patients in middle and high risk areas recently, please truthfully and objectively state their medical history and activity track and follow the arrangement of the staff.
Pre-inspection and diversion
Please take the initiative to show your health code, travel code, 48-hour nucleic acid test certificate and scan the place code when you arrive at the pre-inspection and triage office in South Gate. Please cooperate with the staff to take the temperature, inform and register the epidemiological history in detail, get the temperature list of pre-inspection and triage, and then go to the relevant consultation room of the outpatient building according to the requirements of the pre-inspection and triage staff.
Outpatient service
1. The outpatient building is a one-way street, with the southeast gate of the outpatient building as the entrance and the east gate of the outpatient building as the exit. Please take the initiative to scan the location code of the outpatient building before entering the outpatient building. After entering the outpatient building, please listen to the outpatient staff and volunteers to guide the orderly and safe treatment.
2. Please show your temperature list when you see a doctor, and strictly abide by the principle of "one doctor, one patient and one consulting room". Patients should enter the clinic in an orderly manner according to the call sign. Please consciously keep a "one-meter-long" safe distance from others and wear a mask regularly.
Three, outpatient treatment in principle, the implementation of the "one doctor, one patient, one outpatient" prevention and control management regulations, for special patients to come to the hospital, up to one person can be arranged to accompany, refused to accompany many people during the epidemic. Four, in the registration window, payment window, self-service machine use, waiting outside the clinic, taking medicine, etc. Please do personal protection consciously and keep a safe distance of "one meter".
Combined with the requirements of epidemic prevention and control, in order to facilitate the majority of patients to seek medical treatment, the forms of appointment registration services currently carried out in our hospital are:
1. On-site appointment: Please make an appointment at the outpatient clinic in the lobby on the first floor of the outpatient building.
2. Telephone appointment: call the hospital to make an appointment: 037 1-22736996, 037/kloc-037 1-2382222；; Call the provincial reservation registration platform at118114.
3. WeChat appointment: Pay attention to the official WeChat account of the First Affiliated Hospital of Henan University, click on the website and make an appointment in the service bar.
4. Appointment in official website: Log in to the hospital in official website: www.hdyfy.com, click on the appointment registration, and find the department navigation to operate according to the needs of the illness.
Complaint handling department: Legal Affairs Department
Complaint Tel: 037 1-22736966
037 1-227369 10。
Pay attention to the following points when coming to the hospital:
First, the clinic time is from Monday to Sunday.
Second, patients go to the outpatient clinic according to the appointment time. On the day of medical treatment, you need to bring your mobile phone or relevant documents to apply for a medical card and recharge it.
Three, the hospital outpatient service to make an appointment, time-sharing, reduce the crowd. Hospital staff provide necessary help for elderly patients who have difficulty in making an appointment to register, and assist them in normal diagnosis and treatment.
4. Show the updated health code, travel code, negative certificate of 48-hour nucleic acid test, active scanning site code to the hospital staff at the entrance of the hospital, and accept body temperature test, pre-inspection and triage including epidemiological history.
Five, the hospital implements "one doctor, one patient and one consulting room", and patients enter the consulting room in an orderly manner according to the call number.
Sixth, patients who come to the hospital should try not to be accompanied.
Seven, the hospital set up a "one-meter line" in places where people are easy to gather, such as registration, payment, use of self-service machines, and taking medicine. Please pay attention to keep a social distance of more than one meter between people. Sit in the waiting area at regular intervals.
The outpatient department will flexibly adjust the information of visiting experts according to the latest epidemic prevention and control policies and the number of outpatient visits in our city. Please pay attention to the changes of specific visiting doctors in time after coming to the hospital. If you encounter difficulties, please consult the outpatient staff and volunteers in time to fully meet the medical needs of the general public.