Scenario 1: If you forget the password for healthy use of your mobile phone, please solve it as follows:
Try to retrieve the password by verifying the password protection question.
When choosing users for children (original student mode, allowing more parents to control), when setting the password for healthy use of mobile phones, you can set password protection questions and answers. If you forget your password, you can get the answer back through password protection. Secret protection issues such as: Who is the head teacher in your primary school? Who is your most familiar classmate? Who is your favorite idol? Or other self-defined questions such as: Who is your favorite football player? Security problems can be solved by password settings >; Modify the secret protection problem. Modify it.
Scenario 2: If you forget the password for healthy use of your mobile phone and the answer to the secret security question, please solve it according to the following methods:
Verify parents' Huawei account through parental protection and retrieve it.
If you associated your parents' Huawei account when you started the children's mode of using your mobile phone healthily, you can retrieve it by verifying your parents' Huawei account through parental protection.
The operation is as follows:
Click Forgot Password in the interface of entering password with healthy mobile phone? Then choose to verify the parent Huawei account, and enter the password of the parent Huawei account before resetting the password.
If the parental protection function is turned on on the mobile phone, you need to log in the Huawei account password of the parents after the factory settings are restored, before you can turn off and clear the screen time management for the healthy use of the mobile phone (student mode). If you choose to skip, the healthy use of mobile phone/tablet (student mode) cannot be turned off and cleared.
Scenario 3: If you forget the password for the healthy use of your mobile phone and the answer to the secret security question, and you don't have a Huawei account associated with your parents, please solve it according to the following methods:
Force the mobile phone to restore the factory settings and terminate the healthy use of the mobile phone. Forced restoration of factory settings can cancel the healthy use of the mobile phone, but all personal data in the mobile phone will be lost. If the function of finding my mobile phone is turned on, you need to verify the registered Huawei account of the mobile phone after restoring the factory settings, otherwise you will not be able to enter the system. Please operate with caution.