Among 168 domestic insurance companies, China Pacific Insurance and Life Insurance have outstanding comprehensive evaluation. 20 15-20 18 was rated as grade a in business evaluation for four consecutive years; From 20 16 to 20 18, it has been rated AA for three consecutive years, which has become a new benchmark for industry operation and quality service development.
"Taibao Service" won the title, and Taibao Property & Casualty was appraised by AAA service of insurance company.
Since the regulatory authorities implemented classified supervision and differentiated supervision on insurance companies, the evaluation results of the operation of legal institutions of insurance companies have attracted much attention every year.
165438+1On October 26th, China Insurance Association announced the results of the evaluation on the corporate operation of insurance companies in 20 18. There are 15 1 insurance companies in this appraisal, including 77 property insurance companies and 74 life insurance companies. The rating results are divided into four categories: A, B, C and D. Among them, the representatives of Class A companies are in good operating condition in terms of speed, scale, benefit and quality, and social contribution.
The evaluation results show that PICC· Pu&; Ampamp dida Procter & Gamble Insurance Company. China Insurance, Pacific Property Insurance and Ping An Insurance; C insurance, sunshine p & amp； AmpC Insurance, China Life Insurance, Pacific Life Insurance, China Ping An Life Insurance Company of China, Taikang Life Insurance and Taiping Life Insurance are rated as A, 5 1 B and 6 C；; ; 13 life insurance companies were rated as Grade A, 54 Grade B, 6 Grade C and 1 Grade D. It is not difficult to find that Pacific Life Insurance and Pacific Property Insurance of China Pacific Insurance both obtained Grade A. ..
Bao Hui Tianxia combed the business evaluation results of insurance companies from 20 15 to 20 18, and found that the business evaluation results of five life insurance companies, namely Pacific Life Insurance, China Life Insurance, China Life Insurance Ping An, Taikang Life Insurance and Taiping Life Insurance, were A for four consecutive years. PICC Pacific Property Insurance Company; Amp dida Procter & Gamble Insurance Company. Insurance and sunshine; Ampc insurance has been rated as Class A for four consecutive years.
In terms of service evaluation results, China Yin Baoxin released the service evaluation results of insurance companies in 20 18 on June 4. The evaluation results cover the property insurance companies and life insurance companies operating in the three fiscal years up to 20 18 12 3 1, with the exception of pension insurance companies, agricultural insurance companies, health insurance companies and policy insurance companies. * * * 6 1 life insurance companies and 64 property insurance companies participated in the evaluation.
The evaluation results are divided into four categories from high to low, including AAA, AA, A, BBB, BB, B, CCC, CC, C, D 10. There are no AAA insurance companies, including 9 AA insurance companies such as China Pacific Life Insurance, Bank of Communications Kanglian Life Insurance and Taiping Life Insurance, and 6 property insurance companies such as Pacific Property Insurance, AXA Tian Ping Property Insurance, Le Aijin Property Insurance, Taiping Property Insurance, Ping An Property Insurance and PICC Property Insurance. It is worth noting that both Pacific Life Insurance and Pacific Property Insurance are rated AA by insurance companies. It is reported that in the service evaluation of insurance companies in 20 18, the Pacific Life Insurance "Insurance Health" intelligent service ecosystem project was also shortlisted as one of the top ten important service innovation projects of life insurance. At the same time, Pacific Property Insurance's "exclusive payment" was shortlisted for the top ten important service innovation projects of property insurance.
In terms of comprehensive risk assessment indicators, the CBRC held a working meeting of the solvency supervision committee in March, and reviewed the comprehensive risk rating results of insurance companies at the end of the fourth quarter of 20 18. The evaluation index divides insurance companies into four grades: ABCD from good to B.
Behind the achievement is CPIC's responsibility and commitment to customers. Since 20 18, China Pacific Insurance has grasped the steady development of the new cycle and made up for the short board breakthrough. The "product service" model of life insurance has taken a key step, and significant progress has been made in the transformation of new kinetic energy of property insurance. As of June 30th, the number of CPIC customers in China reached 654.38+34 million, an increase of 765.438+10,000 compared with the end of 2065.438+08. Online service users exceeded 70 million, a substantial increase of 52.6% year-on-year.
In terms of specific measures, China Pacific Insurance takes insurance products as the carrier to further expand and enrich the connotation and extension of insurance products, deepen the field of old-age health, promote the organic integration of products, services and technologies, and provide customers with comprehensive services of "insurance health" and "insurance pension" covering the whole life cycle. Creating value for customers by improving quality service has become a new engine for the growth of life insurance business.
From 20 1 1 to 20 18, the compound growth rate of CPIC Life's new business value is as high as 23.5%, which is higher than that of China Life Insurance (17.2%), Ping An Insurance (23.3%) and Xinhua Life Insurance (14.3%). The value rate of new business increased from 65,438+04.3% in 2065,438+065,438+0 to 43.7% in 2065,438+08, ahead of the listed peers.
At present, China Pacific Insurance has built an "insurance health" ecology of "Pacific Insurance Blueprint" brand service (medical service), "Pacific Insurance Wonderful Health" (health management service) and "CWI Experience Center". Cooperate with Opel Garden in France to plan and build six high-end pension communities "Taibao Home". The first CPIC community for the aged-Chengdu International Community for the Aged project has started construction, and projects such as Shanghai and Dali are also being actively promoted.
In addition, CPIC Life Insurance has also accelerated the drive of artificial intelligence and big data core technologies, taking the lead in realizing intelligence in the four business scenarios of claims, counters, underwriting and telephone, and integrating front-end insurance services into ecological resources such as hospitals, communities, shopping malls and schools to provide customers with an intelligent insurance service experience. Its technology life insurance App fully empowers the marketing team, which can realize many functions such as customer business support, customer claims assistance, online professional training, real-time performance inquiry, team activity control and so on, with an average monthly activity volume.
The number of users has reached 640 thousand.
It is understood that "Taihui Compensation" has been launched in 2 1 Life Insurance Branch, and * * * plans to dock 502 hospitals; Micro-medical self-help quick compensation has provided services to nearly 300,000 customers, and the five-hour settlement rate is over 90%. At the same time, CPIC Property & Casualty continued to deepen the connotation of service brands such as "too good compensation", "exclusive compensation", "e-agricultural insurance" and "customer festival". At present, "Too Good Compensation" has been promoted and operated in more than 2,000 institutions in 3 1 provincial administrative units nationwide. In 20 18 years, "Exclusive Compensation" has served 360,000 customers.
According to financial data, during the period from 1 to 1 1, China Pacific Insurance realized the original insurance premium income of 327.245 billion yuan, up by 8 16% year-on-year. Among them, the income from the original insurance business of CPIC Life Insurance and CPIC Property Insurance was 206.610.40 billion yuan, 65.438+0.206.5438+0 billion yuan respectively, up by 5.60% and 65.438+02.85% respectively. TF Securities's recent research report pointed out that with CPIC Life continuing to implement the transformation 2.0 strategy of "focusing on value, focusing on team and focusing on empowerment", the transformation development effect will gradually emerge. In the environment of strict cost competition, the overall profit of the property insurance industry is in an improvement period, and the improvement degree of CPIC property insurance will be better than that of the industry as a whole.
Related Q&A: At present, which insurance company in China insurance market has the best reputation for buying insurance depends on three conditions: 1, insurance company's service (claims service, agent's late quality service); 2, the operation of insurance companies, that is, the ability to make money (now many types of insurance are dividend-paying, and dividends directly depend on profitability); 3. Whether the insurance company is competitive in the same industry. The above three points of peace in China are well known. If you have the opportunity to contact more insurance companies, you must choose carefully! Finally, send you a sentence: buying insurance means buying peace! Not to publicize the safety of China, but to hope for your own life safety!