Applicants who meet the requirements of humanistic care in Shenzhen can leave a message on the official WeChat account of the relevant department or call the Shenzhen official, leaving personal name, passport number and other information. There will be a special person to make docking arrangements. After registering on the hotline, they will report the information of the registrant to the relevant departments. It will take about 3-5 days to receive the reply notice from the relevant departments.
In July 2022, Shenzhen applied for increasing the amount of humanistic care for customs clearance and set up a docking line, which is suitable for eight special groups of people. At the same time, the "humanistic care" measures will not occupy 2000 health station reservation places every day.