patient
Nursing work is a meticulous and patient work, and improving patient satisfaction is the core of nursing work. In the tense doctor-patient relationship, how to improve patients' satisfaction is an arduous task. It is a basic expectation for patients to go to the hospital.
It is to get good treatment, but the most important factor affecting patients' satisfaction is whether they really care.
. They hope that when they receive treatment in the hospital, they are more concerned about emotions than business relations.
Through years of nursing clinical practice and observation, it is summarized as follows:
1. Introduce yourself with a smile first, so that patients can feel a warm interface. The first effect of people is a good impression, so that patients can have more trust and understanding. The patient will remember having a friendly and smiling nurse to serve him.
2. When treating and nursing the patient, the nurse's eyes should be on the same level with the patient's eyes, avoiding one foot inside the door and the other foot outside the door. Holding the door handle gives the patient a feeling of being ready to leave at any time. ?
4. Provide the patient with the ward phone number: The patient may be anxious when he first enters the ward, and may forget some items that are not particularly important. Providing the phone number to the patient will make the patient feel at ease and trust, which will help you to establish a good nurse-patient relationship with the patient. ?
5. To increase patients' trust, it is necessary to strengthen psychological care for patients. Only heart-to-heart communication can arouse patients' understanding. Nurses should take the initiative to patrol the ward, don't always wait for patients and their families to come to you, and don't just come to the ward when you need to change fluids or pull out needles. On the contrary, take the initiative to patrol the ward every half hour, so that patients can truly appreciate your love and concern, and unconsciously improve the patient's satisfaction.
6. Improve nurses' theoretical knowledge of "three basics" and accurate technology in one place. A knowledgeable nurse is the key to improve patient satisfaction.
In a word, improving patients' satisfaction can not be solved by several surprise trainings and several evaluations, but a detailed problem of standardizing nursing work. If these small details are handled properly, mistakes in work and complaints from patients will be reduced, and the satisfaction of nursing work and patients will also be by going up one flight of stairs!