Tools: mobile phone, JD.COM APP.
1. Open the software, enter the home page, click the "My" button in the lower right corner, find "Customer Service", and click Enter.
2. You can choose "Telephone Customer Service" below. Generally, if you have urgent questions, you can choose telephone customer service.
3. After entering the telephone customer service, select the product to contact customer service for consultation, and click "Select this consultation".
4. Then, select "Online Customer Service", enter the chat interface, and enter the content of the question for consultation.
5. If it is a product page, just click "Contact Customer Service" in the lower left corner.