This paper sorts out ten problems often encountered in the work and life of Beijing "Health Treasure", hoping to help the general public to return to work, resume production and travel daily.
1. None of the old people and children in the family have mobile phones. Can they check the health of others?
A: Yes. Beijing's "health treasure" and "other people's search" functions have been launched. Citizens can enter the name and ID number of the respondent, and obtain the relevant health status of the respondent through face recognition. When generating a new health status, the previous query results will automatically become invalid, and each person can query up to 4 people.
2. Do I have to scan the code before using "Health Treasure"?
A: WeChat and Alipay search for "Beijing Health Treasure".
First, open WeChat and Alipay, and search for the "Health Treasure" applet in Beijing.
Second, face recognition login (enter your name and ID number when you use it for the first time).
Third, check your health.
3. What do the red, yellow and green colors of Beijing Health Treasure represent respectively?
A: Red (centralized observation), yellow (home observation) and green (no abnormality).
Beijing "Health Treasure" shows red status ("centralized observation"), indicating that the applicant meets the conditions of centralized isolation medical observation in this city. Please consciously accept the management of Beijing Center for Disease Control and Prevention until the termination conditions are met.
The yellow status ("home observation") shows that the applicant meets the conditions of home isolation medical observation in this city and should consciously accept community management until it meets the termination conditions.
The green status ("no abnormality") is displayed, which means that according to the epidemic prevention-related data currently available, the applicant has not found any abnormal health status related to epidemic prevention.
4. Is there a difference between the health status of WeChat and Alipay?
A: There is no difference.
5. What should I do if the page fails to open during the morning rush hour?
You can try again later, or change the entrance.
During peak hours, the system may report an error, or the page cannot be opened due to user queuing and system delay. You can try again later.
At present, there are two portals, WeChat and Alipay. If one of them has the above problems, you can try to use another portal.
6. What if the face scanning information is wrong or the face cannot be scanned?
A: It is suggested to change the angle or position.
At present, the accuracy of small program face recognition is 99.99%, and the probability of false recognition is very small. Light may affect the face recognition effect. It is suggested to change the angle or position, choose a place with moderate light and uniform distribution and try again.
7. Who should I contact for technical problems such as face recognition and inaccessibility?
A: You can call the consultation number.
If you have technical problems, WeChat applet can call (13426213163,13426213160) for consultation, and Alipay applet can call (95/kloc).
8. Worried that the site network is not good. Can I take a screenshot in advance with Beijing "Health Treasure"?
A: No, the personal status of Beijing Health Treasure will be dynamically updated according to the background data. After each health status is generated, the update time will be displayed and the personal photos will be verified. The screenshot is invalid.
In addition, some dynamic elements of the page can also effectively avoid forgery and fraudulent use, and protect citizens' information security.
9. What does the expiration time mean in Beijing's "Health Treasure" applet?
Answer: It means that the query result is valid before this time.
Expiration time means that the health status query results of Beijing "Health Treasure" are valid before this time, and are currently valid before 24: 00 on the same day. After the expiration, you need to re-check your personal health status.
10. What are the consequences of false reporting?
A: Responsibility will be investigated according to law.
When citizens enter the "Health Treasure" page in Beijing, a "statement" will first pop up. The announcement of epidemic prevention-related policies in Beijing clearly requires people not to lie or report, so please consciously abide by it. Once a false report is found, the relevant departments will investigate its responsibility according to law.