If the special number of 12320 is dialed back for more than 48 hours, Guangzhou Citizens' Association will access Guangzhou Health Hotline 12320 to consult health information such as health knowledge, health policy, vaccination and COVID-19 epidemic. Other cities in Guangdong dial 12320, and the local 12345 government service convenience hotline will be connected. 12320 belongs to the health public service hotline. As long as it is not manually blocked, the mobile phone system will not automatically block.
12320 is a national public health hotline. In order to do a good job in the investigation of epidemic-related risk personnel and implement health management measures, Guangdong relies on the hotline 12320 as a special number for the investigation of epidemic-related risk personnel, which is used to guide the epidemic-related risk personnel to declare in Guangdong, smooth the contact between grassroots staff and epidemic-related risk personnel, publicize epidemic prevention and control policies, and popularize epidemic prevention and control knowledge.
major duty
Accept public reports on public health emergencies and cases of violation of health laws and regulations.
Accepting public complaints about emergency handling of public health emergencies.
Accept public opinions and suggestions on public health work.
To provide consulting services on public health laws, regulations, principles and policies, disease prevention and control and medical care in China.
The cities that have been opened have established a relatively perfect linkage mechanism, and citizens' reports, complaints and suggestions can be quickly transferred to the corresponding processing departments, and the progress or results of the processing can be fed back in time, and the citizens can be replied within the specified time.