Telephone sales to reserve customers.
Speech skill one
We have a project course that can help you achieve the company's production goals in the next few years more easily. /Our products and services can help you increase the company's turnover. Are you sure you don't mind trying?
The Art of Speech II
I quite understand. Manager, I don't think anyone will be interested in something they have never seen. That's why I want to visit you. I hope the information I provide will enable you to make an informed decision. I will call on you on Monday or Tuesday. Which time is more convenient for you?
Shuhuashan
I hope you are not interested now. If you know nothing about the specific situation, you will be very interested. I need to think it over, because few people are interested. If you are not interested, it means that there will be no moral hazard in cooperating with you, so you are our ideal partner.
Speech art 4
I understand that no one will make a hasty decision on a product that they have never met, right? So I want to visit you in person this afternoon or tomorrow morning. We have made a detailed market survey, and this product will be of great help to enterprises like your company. I want to show you the information in person. Do you think this afternoon or tomorrow morning is more convenient?
Speech 5
Many of our old customers said the same thing when they first started dealing with us. But when I explain how the product/service project will help them expand the company scale and enhance the market competitiveness of the products, they will immediately become interested and eventually buy our products. Now I want you to know about it.
In the face of customers refusing to make an appointment, many telemarketers will stay away and stop. But we must strive for any opportunity to skillfully use sales words at critical moments to reverse this situation. A lot of things came back with a 180 degree turn after we worked hard for them.
Skills and words of telemarketing meeting customers
Master the skills and techniques of telephone interview, and develop a planned, step-by-step and efficient work habit.
First, the characteristics of telephone interviews
The invention of the telephone has changed many people's lives, shortened the distance and space between people and saved a lot of time.
? Time is money? For salespeople, making full use of the telephone can make business promotion smoother, because telephone interviews have the following characteristics:
1, saving time: We know that telephone is a fast and convenient communication tool, and we only need 3? Communication can be completed in 5 minutes, and you can contact a dozen prospective customers by phone within 1 hour, which not only avoids the trouble of beating around the bush, but also saves time.
2. Conform to the communication law of modern people: the competition in modern society is very fierce, and if you want to be invincible, you must keep making progress. So everyone is very busy, every minute counts, and the arrangement of time has become a routine. Sudden visits are often unwelcome, while telephone interviews are in line with etiquette and can leave a good impression on each other.
3. High efficiency in filtering customers: By telephone contact, you can filter out inappropriate customers, get to know each other's views and positions in advance, and make preparations in advance, which is helpful for the use of strategies in the interview.
4. Lay the foundation for the interview: A planned and polite telephone interview can create opportunities for the interview, and lay a good foundation for selling insurance policies through pre-arranged interview strategies.
Second, the purpose of telephone interview is to win the opportunity of customer interview.
Third, the preparation before the telephone interview
1, personal psychological preparation
P Practice: Make full preparation for the speech and self-exercise before the telephone interview. (Telephone standard voice, rejected voice)
Relax: Relax and imagine calling an old friend.
E enthusiasm and self-confidence: You can also convey your enthusiasm and self-confidence by telephone, show your professional image, and let your customers feel your enthusiasm and self-confidence by telephone.
Smile: Smile is a basic professional accomplishment. Let smile become the sunshine in customers' hearts? This is the motto of Hilton Hotel attendants. The eternal smile on the waiter's face helped Hilton Hotel survive the world economic crisis in 1930s, and entered the golden age of 80% closure of American tourism industry, enjoying a worldwide reputation. As a salesperson, if you want to
The customer accepts you on the phone, and you must smile at the customer on the phone.
2. Preparation for summoning work
R Prepare the list: confirm the list that needs to be contacted by telephone, and confirm the call time and telephone number.
T confirm the time: to call the customer, we must confirm the correct time first. Some people are very busy on Monday morning. If we call to meet, it will definitely backfire. Some people have the habit of taking a lunch break at noon and don't want others to call at night. We'd better avoid calling at these times and choose a suitable time.
O Office: The office is a good place for telephone interviews, which can enhance your self-confidence and improve your work ability. In addition, you can also find a quiet space to make an appointment with customers to avoid external interference.
D Desk: Clean up the office environment, prepare pens, paper sheets and telephone numbers, and keep records at any time.
Four, the basic elements of telephone interview
A good telephone interview is a weapon to win the interview. To do a good job in telephone interview, we must master the basic elements of telephone interview.
The basic elements of telephone interview are:
Prompt introducer
Introduce yourself and the company.
establish relations
Explain the purpose of calling: (If it is an introduction, you can continue to use the influence of the introducer and wait for the decision of the prospective customer)
Ask for an interview
Handle objections
Specify a time (in another way)
End the telephone interview