12320 is a unified, easy-to-remember and easy-to-use government public welfare hotline launched by the Ministry of Health on February 9, 2005. The telephone covers all parts of the country and serves everyone in China.
12320 service extends from the field of public health to the whole medical and health industry, and the specific services include:
Consultation (health knowledge and skills, health laws and regulations and policy information, major health activities, seeking medical advice, psychological assistance, quitting smoking, etc.). ).
Complaints and reports (public health emergencies, medical and health services, health ethics, illegal medical practice, etc.). ).
Suggest praise (advice on health policy, health status, etc.) )
Make an appointment (telephone, internet, mobile phone appointment registration, etc.). ).
Public opinion monitoring and risk communication of public health emergencies and major health activities.
12320 it usually takes 5 to 7 working days to handle complaints, and all the cities that have opened have established relatively perfect linkage mechanisms. Citizens' reports, complaints and suggestions can be quickly transferred to the corresponding processing departments, and feedback on the progress or results of the processing can be obtained in time, and the citizens can be replied within the specified time.