What if Turkish customers can't find health certificate information?

Turkish customers can't find the health certificate information, so they can only return it to China. According to the public information related to the investigation, after contacting the General Administration of Customs, the Customs Department of the General Administration of Customs replied that it had written to the inspection department in charge of food additives in Turkey, stating that the health certificate would no longer be issued for illegal inspection of food additives, and it was still waiting for a reply from Turkey.