1. Call the health code customer service hotline, health hotline and convenience hotline to answer the doubts of the masses in time and accurately, and the demands of the masses will be handled immediately and within a limited time.
Second, contact the community. People who think they have misjudged can report to the community where they live. It is true that community workers have misjudged, and they will directly report it to the green code through the provincial platform.
Third, the masses can upload relevant certificates independently, and then transcode according to the judgment rules, thus improving the efficiency of mass complaints and investigation of grassroots community workers.
In reality, the registrant and user of the mobile phone card are separated, and the user of the secondary card is given a red and yellow code, and at the same time, a code is given to the main card itself.
In this case, the masses can take the initiative to contact their communities to explain the situation. If it is necessary to make adjustments after showing proof materials such as 14 travel code and nucleic acid test report, the community staff will directly report the transcoding application through the provincial platform.
When citizens move and stay near the key places where the confirmed cases or asymptomatic infected people have stayed, and may have contact with the confirmed cases and asymptomatic infected people, the health code will be included in the "yellow code" range. After being given the "yellow code", citizens can go to the nearby "yellow code" nucleic acid detection point for testing according to the content of the short message.