1. Organize customer data and divide customer groups.
CRM can record all the data of customers, including the sales of sales staff. This information can help to formulate the corresponding budget, including working hours and resource allocation, and ensure the maximum profit through these budgets. For example, Jane's CRM can show customers' purchase quantity, purchase group and purchase cycle through charts, lists and other forms, which is more conducive to classifying customers and maintaining them at different levels, thus improving loyalty. Through the analysis of CRM, it can also help sales to develop new marketing strategies.
2. Find problems early and solve them.
If the customer suddenly interrupts the cooperation, it can't be remedied in time without finding the reason, so we should pay attention to the changes of the customer in time. Jane CRM can show the problems in the process of business opportunity tracking in more detail. If the customer suddenly interrupts the cooperation, the problem can be quickly found and properly solved before the customer leaves. In this way, you can turn passivity into initiative and avoid letting these problems destroy business relations and future income.
3. Personalized service to improve satisfaction.
Through the CRM system, you can observe the customer's purchase history, so that you can determine what kind of products and when to offer them the most attractive, and make customers feel that you are so considerate and considerate, and consider the product demand from their point of view, instead of abruptly selling products.
CRM comprehensively records customer information, greatly improves the sales process, not only improves service efficiency and meets customer needs, but also provides a large number of professional analysis "reports". Come and try it!