Commitment letter on service quality 1:
Commitment line:
Commitment: In the business activities of this line, the promisor will carry out business activities in strict accordance with the following commitments. If there is any violation, he will consciously accept the legal treatment of road transport management institutions at all levels.
1. Strictly implement the "six noes" in operation, that is, do not resell passengers, forcibly transport them, solicit customers in circles, alter signs, deceive passengers and treat customers rudely;
2, in accordance with the provisions, hanging line signs, shall not be privately set up line signs;
3, according to the provisions of the line operation, according to the provisions of the site stop, not to attract customers outside the station, to attract customers along the street.
4. Strictly check and block the passengers' "three products" on the way;
5. Take active measures to organize passengers to transfer when it is impossible to continue driving due to failure or accident on the way;
6. Drivers and flight attendants shall carry relevant certificates as required;
7, consciously obey the traffic and transportation management, and consciously accept the supervision and inspection of traffic law enforcement personnel;
8, in an emergency, obey the scheduling, timely completion of foreign affairs, emergency rescue and disaster relief and other emergency transportation tasks.
Commitment (seal):
date month year
Commitment letter of service quality 2 If our company can manage the specimen project well, our company will strictly abide by the commitments made in this tender and contract, strictly fulfill the obligations and responsibilities of the contract, and carefully maintain it in combination with the actual situation to complete the maintenance and management tasks with good quality and quantity. Here, our company is willing to make the following commitments:
1, comply with relevant laws and regulations.
2. Ensure that the green space maintenance management reaches the first-class maintenance management quality standard of Tianjin landscaping.
3. Maintenance management units need to do a good job of replanting seedlings, clean up dead seedlings and residual seedlings in time, replant them according to standards and requirements, and carry out maintenance management in time.
4. When the green seedlings are damaged, Party B must provide a damage report, and both parties shall determine the responsibilities, and Party B shall only bear the damage repair expenses within its responsibility scope; If Party B fails to submit the damage report in time, Party B shall pay all the repair expenses.
5. According to the contract price (within 20 days after the contract is signed, the mechanical equipment needs to be verified by the owner, and if we fail to provide it on time, the owner has the right to terminate the contract, and the responsibility shall be borne by us), the contract period, quality and safety, contract labor, materials and mechanical equipment.
6. The owner gives us corresponding funds for greening management and maintenance tasks. We organize management and maintenance work according to the owner's management requirements and standards, and accept the owner's guidance, supervision, inspection and acceptance.
7, according to the provisions of the state should be paid by our various expenses, has been included in the contract price, delivered by our direction to the relevant departments.
8. The owner checks our personnel every month. If the personnel still fail to meet the requirements after rectification, we can deduct points. If the quantity is less than 90% of the required quantity, 5% of the monthly maintenance fee will be deducted; if it is less than 80%, 10% will be deducted, and so on.
9, establish and improve the construction quality inspection system, strict process management, completes the concealed engineering quality inspection and record.
10, establish a quality responsibility system, and be responsible for the construction quality of greening projects. This project is a greening maintenance project, and our company is a first-class qualification enterprise for urban landscaping, and is fully capable of undertaking this project. If our company wins the bid, we won't subcontract.
1 1, and inspect and quarantine the seedlings and other materials according to the maintenance technical standards and contracts.
12. Establish and improve the project organization and clarify the responsibilities of personnel. The project manager is responsible for the establishment and operation of the project quality assurance system; Coordinate the project quality plan and related work arrangements, carry out quality education, and ensure the normal operation of the company's various systems.
13, consciously accept the supervision and management of the owner, the masses and relevant departments during the maintenance period.
(1) We unconditionally obey some surprise missions and inspection activities organized by the owner, and complete the assigned work on time, according to standards and requirements. If the inspection-welcoming project is unqualified due to inadequate maintenance during the inspection-welcoming activities, the maintenance fund for one month will be deducted. If the inspection-welcoming project is unqualified due to inadequate maintenance for the second time in a row, the owner has the right to unilaterally terminate the maintenance contract and impose a fine of 5% of the bid price on us.
(2) We must respond positively and accept the supervision and inspection of the municipal leaders. Criticized by the city leaders, the investigation is true, depending on the seriousness of the month's green maintenance assessment for a fine; In case of adverse effects, the owner has the right to terminate the contract unilaterally.
(3) We must accept public supervision anytime and anywhere. If the public complaints are verified through investigation, they will be fined according to the seriousness of the case; In case of adverse effects, the owner has the right to terminate the contract unilaterally.
14. During the implementation, we will perform various duties according to the terms of the contract. If it is found that our organization measures are improper, the plan is not implemented, the management is lax, and the personnel and machinery listed in the greening maintenance implementation plan are not in conformity with the actual situation on site, resulting in the substandard greening maintenance quality, and the rating of the month is poor, and at the same time, we will impose penalty for breach of contract according to the poor standard agreed in this contract; In serious cases, the owner has the right to terminate the contract unilaterally.
15. According to the management and maintenance contents undertaken in this contract and the actual number of employees, go through the formalities of employment, labor protection and temporary residence permit in the relevant departments. Arrange accommodation and education management for subordinates.
16. Safety production and fire prevention measures must be implemented. We will buy uniform work clothes or reflective sleeves for the workers on duty according to the requirements of the owner, and solve the problem of safe operation of the expressway by ourselves. When carrying out maintenance work, be serious and responsible, and pay attention to safe operation. In case of any accident, we are responsible for handling the accident and bearing all the expenses.
17, we must strictly abide by the provisions of national laws and regulations and do a good job in comprehensive management of social security. Shall not violate the provisions of national laws and regulations. If our employees violate the law and discipline, we will bear all economic and legal responsibilities.
18. During the contract period, if Party B needs to adjust the green area under the care of Party B due to national construction requisition or owner management, we will obey the overall situation and take the initiative to coordinate with the owner to handle the relevant procedures, and reduce the contracted area and funds accordingly. The owner is not responsible for the economic losses caused by this.
19. If we stop work without reason, the owner has the right to deduct the maintenance fee according to the degree of loss, and has the right to ask us to pay a penalty equivalent to 5% of the total contract price. If the work stoppage reaches 7 days without reason, the owner has the right to terminate the contract unilaterally.
20, we cooperate with the owner to do a good job of publicity and supervision of landscaping, educate the public to abide by the relevant provisions of landscaping management and cooperate with the sanitation and cleaning work.
2 1, in line with the water supply planning and technical conditions, the owner can assist us to handle the special water supply port for greening and maintenance according to actual needs, but the labor and material costs are paid by us. The water fee (including sewage treatment fee) required during the maintenance period shall be borne by us and paid directly to the water supply department by us.
22. Choose excellent maintenance teams, sign labor contracts with them according to law, pay workers' wages on time, and never default on migrant workers' wages.
23, a weekly project meeting, presided over by the supervision, the owner and the project intends to attend. Through the regular meeting of the project, improve the relationship between construction, supervision and owners, coordinate various problems in the construction process, and ensure the smooth progress of the project.
24. When the project meeting is held, the project manager department will submit a weekly work report and a work plan for next week to the owner. In the report, the progress of the project will be described in detail, and the detailed plan of progress, materials, labor, equipment and funds will be detailed in the plan.
Commitment letter of service quality 3 In order to standardize the business activities of cargo transportation, ensure the safety of cargo transportation and protect the legitimate rights and interests of cargo owners, our company solemnly promises to our customers:
1. Our company is a powerful legal transportation enterprise, and has obtained relevant legal documents such as Business License of Enterprise as a Legal Person, Organization Code Certificate of People's Republic of China (PRC), Tax Registration Certificate, and Road Transportation Business License of People's Republic of China (PRC). Over the years, I have been specializing in the transportation of tobacco products and special materials, familiar with the transportation routes of relevant domestic tobacco enterprises and maintaining good cooperative relations with many domestic tobacco enterprises.
Second, in the process of carrying out transportation business, the loading and unloading of tobacco leaves, cigarettes and materials used for cigarettes are carried out in strict accordance with relevant requirements to ensure the safety of goods during transportation.
1. The company has set up a full-time dispatcher, who is responsible for the planning, coordination, management and tracking services of vehicles, ensuring the rational allocation of vehicles and ensuring the smooth operation of business.
2, set up a full-time security officer, responsible for the daily inspection of operating vehicles and the supervision of drivers, nip in the bud, to ensure the safety and reliability of operating business.
3. Strictly follow the relevant requirements of waybills, contracts and transportation licenses provided by customers. After receiving the customer's notice, ensure that the vehicles with good condition and suitable model arrive at the loading place or the place designated by the customer in time within 1 hour. And cooperate with the connection of various links such as the loading place of the goods.
4. Strictly abide by the Law on Safety in Production, the Law on Road Traffic Safety, the Regulations of the People's Republic of China on Road Transportation and the Regulations of Guangdong Province on Road Transportation Management, and do not allow transportation beyond the standard.
5. Clean the vehicle regularly to ensure that the vehicle is clean and free of peculiar smell. At the same time, according to the customer's waybill, a special car is equipped to ensure that the goods are not mixed. During shipment, take adequate protective measures, and arrange special personnel to check the safety performance of tarpaulin and waterproof cloth before shipment. Vehicles without tarpaulins are not allowed to leave the loading site.
6. Our company provides JS 12GZ020- 1 project services by itself, and promises not to entrust the goods to a third party for transportation. Unless required in writing by the purchaser (Guangdong Tobacco Nanxiong Co., Ltd.).
7. Our company has purchased bulk cargo transportation insurance and special tobacco leaf insurance, and has the ability to bear all operational risks and unexpected risks. The company ensures "zero" cargo loss rate; "100%" punctual arrival rate (except for force majeure factors), during the temporary transportation period (that is, from the completion of loading at the place of departure to the completion of loading at the destination), if the customer's goods are lost or damaged, the company will compensate according to the price.
Three, according to the relevant provisions of the "production safety law" and "road traffic safety law", adhere to the guiding principle of "safety first, prevention first", formulate and improve the safety production management system, including safety production operation procedures, safety production responsibility system, safety production supervision and inspection, drivers and vehicles safety production management system. , and conscientiously implement.
1. Ensure the regular inspection and maintenance of passenger vehicles, keep the vehicles in good technical condition and ensure transportation safety.
2. Ensure that drivers and passengers are regularly organized for safety study and business training, so that drivers and passengers have good business knowledge, skills, professional ethics and safety awareness.
3. Ensure that the hired drivers and passengers are trained and qualified, hold relevant certificates (the driver has obtained a driver's license suitable for the vehicle he is driving, and has no record of major traffic accidents within three years), and are healthy and competent.
4. Abide by laws and regulations, operate according to law, be honest and trustworthy, and provide excellent service. Ensure that the vehicle does not exceed the speed limit or overload, and the driver does not drive fatigue, discontinuously, drunk or illegally.
Five, abide by the road transport emergency plan, in case of public emergencies, obey the unified dispatch, management and command of the government and relevant departments. The company hereby solemnly promises. If you violate the above commitments, you will voluntarily accept the punishment of the management department according to the regulations.
Commitment unit: legal representative's signature (seal): official seal of the unit.
XX，XX，XX，XX
Service quality commitment 4 Our service concept of website building is to ensure customer satisfaction 100%, and we put forward the standard of after-sales service of website building 10:
1.24-hour telephone technical support
If you have any questions about your website, you can call our 365*24-hour service hotline and we will answer them in time.
2. Security services
We will monitor the operation of the website from time to time, and in case of any abnormality, we will solve the related problems for our customers in the shortest time. We will do a good job in the management and maintenance of the server to ensure the safety of customer website data.
3. Telephone tracking service
Users who build websites in our company will pay a return visit repeatedly within one month after the website construction is completed, and investigate the customer's demand for the existing websites and whether there are any related problems. If there are any questions, we will answer and teach them at home according to the situation.
4. Door to door tracking service
Users who build websites in our company will visit our company once a year to teach how to manage the website and improve the effect after the website is completed. If not, find the reason on the spot and answer the customer's questions in time.
5. Professional operation assistance service
Users who build websites in our company, after the website construction is completed, if customers have more professional technical problems in operating the website, we will assist customers to complete the operation.
6.DNS resolution service
Anyone who builds a website and registers a domain name in our company will resolve your domain name to the corresponding server after the website construction is completed, and ensure the normal access of your website.
7. Website speed improvement service
Any user who builds a website in our company, after the website construction is completed, we will answer any questions about the speed of the website during the maintenance period. If they are not satisfied, they can change the space at any time to improve the speed of the website. 8. Website data backup service
Anyone who builds a website in our company will back up the website data twice a month after the website construction is completed to ensure the integrity of your website data.
9. Website promotion of preferential services
Anyone who builds a website in our company and does any website promotion service in our company after the website construction is completed can enjoy a 10% discount policy and give guidance on website promotion and optimization.
10. Service complaints
If you have questions or are not satisfied with the service of our staff, you can call our complaint telephone number to make a complaint and help us improve the service quality.
Remarks: Local users are provided with after-sales door-to-door service. If the host domain name is not purchased by our company, 100% security and analysis guarantee cannot be provided, but technical assistance service is provided.
About Service Quality Commitment Letter 5 Bidder:
If we can win the bid, we make the following commitments:
First of all, after winning the bid by coordinating management measures with the owner, our unit will cooperate with the owner in terms of plan management, technical quality management and fund management. The main measures are as follows:
(1) Select excellent construction teams, sign labor contracts with them according to law, pay workers' wages on time, and never default on the wages of migrant workers.
(2) The project engineering department is responsible for submitting the overall construction period network plan to the owner, assisting the owner to determine the entry and exit of subcontractors and suppliers of various disciplines and the intermediate handover, and assisting the owner to reasonably solve the problems of vertical transportation equipment, construction water, electricity, material stacking and site division.
(3) The monthly construction progress plan, labor plan and material mobilization plan shall be submitted to the owner for final determination after being audited by the supervisor.
(4) Hold a project meeting once a week, presided over by the supervisor and attended by the owner and the project management department. Through the regular meeting of the project, improve the relationship between construction, supervision and owners, coordinate various problems in the construction process, and ensure the smooth progress of the project.
(5) When the project meeting is held, the project leader will submit the weekly work report and the work plan for next week to the owner. In the report, the progress of the project will be described in detail, and the detailed plan of progress, materials, labor, equipment and funds will be detailed in the plan.
(6) Keep a construction diary carefully, and record the number of workers, machinery, materials delivered to the site, and the weather conditions every day, and put them in the site office for the owner to refer to at any time.
(7) Pay full attention to the owner's instructions, and the site management personnel shall record the owner's instructions in writing at any time and carry them out.
Second, the quality, safety and after-sales service:
Consciously understand and use the supervision and inspection of the owner, supervision unit and relevant management departments on the construction quality and safety of construction projects, and promptly correct the problems raised in the inspection. Make the following commitments in terms of quality (including warranty) and safety:
(1) Obtain the qualification certificate of corresponding level according to law, and undertake the project within the scope permitted by its qualification level. Shall not subcontract or illegally subcontract the project.
(2) Establish a quality responsibility system and be responsible for the construction quality of building projects.
(3) Carry out the construction according to the engineering design drawings and construction technical standards, and do not modify the engineering design or cut corners. In the process of construction, if there are errors in the design documents and drawings, put forward opinions and suggestions in time.
(4) Establish and improve the engineering quality inspection system, strictly manage the process, and check and record the quality of concealed works.
(5) Establish and improve the education and training system, and strengthen the education and training for employees; Personnel who have not received education and training or failed the examination shall not work at their posts.
(six) to fulfill the obligation of quality warranty of construction projects according to law.
(7) The principal is fully responsible for the safety production of the unit according to law. Establish and improve the safety production responsibility system and safety production education and training system, formulate safety production rules and regulations and operating procedures, ensure the investment of funds needed for the safety production conditions of the unit, conduct regular and special safety inspections on the construction projects undertaken, and make safety inspection records.
(8) The person in charge of the project shall be a person with corresponding professional qualifications, who shall be responsible for the safe construction of the construction project, implement the safe production responsibility system, safe production rules and regulations and operating procedures, ensure the effective use of safe production expenses, organize the formulation of safe construction measures according to the characteristics of the project, eliminate the hidden dangers of safety accidents, and report the safety accidents in time and truthfully.
(9) Establish a safety production management organization and equip full-time safety production management personnel. Full-time safety production management personnel are responsible for on-site supervision and inspection of safety production. Timely report the hidden dangers of safety accidents to the project leader and the safety production management organization; Those who command or operate in violation of regulations should be stopped immediately.
(10) According to the changes of different construction stages, surrounding environment, seasons and climate, corresponding safety construction measures should be taken at the construction site. If the construction site temporarily stops construction, do a good job in site protection. Separate the office, living area and working area of the construction site and keep a safe distance; The locations of offices and living quarters meet the safety requirements. Workers' meals, drinking water, rest places, etc. Meet the hygiene standards. Staff quarters shall not be set up in uncompleted residential flats.
(1 1) Establish the responsibility system for fire control safety on the construction site, determine the person responsible for fire control safety, formulate various fire control safety management systems and operating procedures such as fire, electricity, inflammable and explosive articles, set up fire exits, fire water sources, equip with fire control facilities and fire extinguishing equipment, and set up obvious signs at the entrance to the construction site.
(12) Operators shall abide by the mandatory standards, rules and regulations and operating procedures for safe construction, and use safety protection appliances and mechanical equipment correctly.
(13) Purchase and lease safety protection appliances, machinery and equipment, construction tools and accessories with production (manufacturing) licenses and product certificates, and conduct inspection before entering the construction site.
(14) Conduct safety education and training for managers and operators at least once a year, and record the education and training in personal work files. Take out accidental injury insurance for personnel engaged in dangerous operations on the construction site.
(15) If the engineering equipment has quality problems within one year, our company will repair and replace it for free;
(16) Within ten years of project operation, the equipment broke down and rushed to the site for maintenance within 24 hours after receiving the call from the user;
(17) Provide lifelong tracking service for the stable operation of this project.
Service Quality Commitment 6 In order to effectively improve the service quality of the logistics management center, build the service quality of the material warehouse, shape the civilized image of the material warehouse, improve the service level, increase the knowledge of the service room, vigorously create a United and first-class service atmosphere, and earnestly do a good job in the service of the material warehouse, our service quality commitments for the material warehouse are as follows:
1, the timely handling rate of complaints within duties100%;
2. The service quality compliance rate of all materials warehouses is100%;
3. The service satisfaction of all materials and material warehouses is over 95%.
4. The staff of the material warehouse are based on their own duties, start from themselves, consciously use civilized terms, and implement sincere service with the theme of loving enterprises and jobs: users are God and make users feel satisfied; Enthusiastic, civilized and polite attitude makes customers feel enthusiastic; Take job responsibilities seriously and strive to reassure customers; Empathy, careful and meticulous, so that customers feel sincere, care for the working environment, maintain a good working condition, so that users feel comfortable.
5. Material warehouse managers enhance their awareness of standardized services. In the work, we should do practical things and do good things for the workers in the front line of production, implement all things related to workers in detail, finish the day's work without leaving a tail, and resolutely put an end to the things that workers "eat, take, get stuck and want".
6. In the event of a liability accident, all personnel in the material warehouse will resolutely "never let go until the cause of the accident is found out; Failing to educate the parties and the masses; No feasible rectification measures have been formulated.
With the above commitments, our colleagues in the material warehouse sincerely hope to get the continuous support and help from all business divisions and management centers, and earnestly ask you to give us valuable opinions on our work, so that we can make our future service work more detailed, practical and thoughtful, and make our due contribution to building a civilized, honest and harmonious working environment.