A psychological service station is being built in your community, but during the construction process, many residents in the community expressed disapproval, thinking that it is meaningless to build a psychological service station, and unanimously signed a joint request to stop the construction. What would you do as a community leader?
Reference answer
The construction of community psychological service stations can solve residents' psychological problems and meet their spiritual needs; At the same time, it is of great significance to optimize the community service structure, improve the quality of life of residents, resolve social contradictions and promote the construction of a harmonious society. In the face of being stopped in the middle of the construction, I will communicate with the residents in the community in time, trying to make them change their minds and let them agree to continue to build psychological service stations. Specifically, I will handle this matter like this:
First of all, I will know the residents' ideas and the opinions of the construction team in detail. Because it is in the process of construction, the residents of the community do not recognize it, and the construction also has an impact on it. For office workers in the community, I will ask them about their views on psychological services and the establishment of psychological service stations in the community by issuing online questionnaires; For the middle-aged and elderly people in the community, I will learn about the relevant information of psychological service stations from them through home visits and surveys. I will also communicate directly with the construction team and ask them if they have had any quarrel with the residents of the community during the construction process, and if they have encountered any problems or troubles; At the same time, I will also check the background messages of WeChat official account, a community WeChat, and collect your opinions and suggestions on the construction of psychological service stations.
Secondly, I will make targeted improvements according to the residents' ideas. If I object because I don't understand the value of psychological stations, I will hold a popular science conference in the community to explain the importance of mental health to people in the community and tell them that psychological service stations have a great positive effect on everyone's mental health. If it is because of some influences in the construction process, they are opposed to continuing the construction, such as excessive noise, inconvenient transportation and inadequate safety protection measures, which lead to potential safety hazards around the construction site, I will communicate with the construction team to solve these problems, so that residents in the community will no longer worry.
Thirdly, when everyone's worries are relieved, I will readjust the scheme and plan of building a community psychological service station according to the residents' ideas and suggestions collected before, so as to meet the relevant needs of residents within the scope of operation and let residents get a good experience in the psychological service station. I believe that through my practice, everyone will understand the benefits of psychological service stations, and after they have no worries and can gain something from them, everyone will agree to continue to build community psychological service stations.
Finally, after the completion of the construction of the community psychological service station, I will invite community residents to receive services at the community psychological service station, or solve their depression or help them relieve their stress, so that residents can truly appreciate the benefits brought by the psychological service station. I will also observe and compare the status of residents before and after receiving psychological services to understand the actual role of psychological services; At the same time, I will also distribute paper questionnaires to community residents who receive psychological services, invite them to evaluate psychological services, and continue to optimize community psychological service stations according to the collected feedback to enhance residents' experience.