Service-oriented speech 1 leaders, judges and comrades:
Hello everyone!
Today, with the maturity of the property management industry, the service management service has changed from the original labor-intensive business model to the high-tech, high value-added economic model. It is no longer a pure management model, but operates as a marketing model. A brand property can not only provide high-quality services, but also aim at creating star-rated services, creating a comfortable living and working environment for the owners, and always condensing every moment with touching volume.
Looking at all the property management companies, which one has not been carrying out drastic reforms to tap the potential and improve the service level of property management? Facing the increasing expectations of customers, we should pay close attention to the new requirements of customers and the comparison and higher requirements for services, improve the functional value of the whole community in social activities, and lead by generating a new idea. Therefore, we put forward the theory of "serving with heart". Go out happily-travel safety service manual; Happy Home-Customer Fire Safety Manual; Enjoy your accommodation service manual. Let the owners feel caring and moved all the time, and let the customers feel the value beyond the property value, so as to expand the brand's market reputation and customer loyalty.
A well-meaning smile and a simple guiding gesture in life, the most common sentence "Hello" and "Walk slowly" seems simple and ordinary, but often in that short moment, customers can be slowly moved and feel the warmth of caring service.
I'd like to change my mind about how to really build a star-rated service.
First of all, service management services should have employment awareness.
Dissatisfaction with service management services, in addition to poor housing quality, imperfect supporting facilities and other factors, the most important part is that property management service personnel have serious professional intentions and poor service quality. It is very necessary to instill a correct sense of employing people in employee training.
1, owner consciousness, the owner is the food and clothing parents of the property management enterprise. Without the satisfaction of the owners, the slight point is that the management service rate is low and the enterprise is difficult to survive. The serious point is that the property management service enterprises can only close down or be burned to death by the owners.
2. It must be understood that the owner is the real property owner, and the enterprise and employees are the service providers hired according to the contract. Many employees go astray in their work and often pretend to be management.
Customers are not always right, but they are always the first.
Secondly, service consciousness. He who knows the master is the real master. Property management companies and their employees should always carry out service awareness in their work.
1. Understand the meaning of service: it refers to the process of meeting customers' needs and interacting with products and behaviors. Then the property management service is to provide the corresponding service area to meet the various needs of the owners.
2. Recognize your social role in the service process. We and the owner are equal in personality, but our social status is unequal in the service process. This is an indisputable fact.
Therefore, several things should be done well in the management service. Give commercial capital to the owner and leave the ordinary to yourself; Leave the convenience to the owner and the trouble to yourself; Leave safety to the master and danger to yourself; Leave the "right" to the master and the "wrong" to yourself; Give enjoyment to the owner and leave fatigue to your own quality consciousness.
I remember talking about such an inequality in the book details determine success or failure. 100- 1 is not equal to 99, but 100- 1 = 0, that is, the error of 1% will lead to the failure of 100%. It also profoundly verified the importance of property management service details. There are countless such examples, so it is required that in property management services, only high-quality products can be produced to provide services in a perfect way.
Empathy consciousness is to compare one's own heart with one's own. In the service, sometimes I feel that some owners are "unruly" and often make trouble. We must change our position and think about it. What will we do if we don't know much about the laws and regulations of property management? From another point of view, it is our trust that the owner has something to find a property.
Finally, I believe that with the leadership, care and help of leaders at all levels in the company, all the staff of the management office will forge ahead in unity and improve constantly, and their future work will be in by going up one flight of stairs.
Service-oriented Speech 2 Leaders and colleagues:
Good afternoon everyone! The topic of my speech today is: creating quality service and being a health guard.
Low skill but in Germany; Skill is not skill, but kindness. Doctors see a doctor, save the heart, prescribe medicine and give love. I am not a poet, so I can't praise my career with beautiful poems. I am not a scholar, and I can't think about my own value with profound thoughts; I'm not a singer, so I can't sing my post with a beautiful voice. But for the grassroots medical staff in a new era, this is not a slogan, but a pursuit. In this sacred and lofty post, we must use our own practical actions to create quality services for the people in mountainous areas and do our bit to protect the physical and mental health of rural people!
Township hospitals are like a big family, with touching stories happening every day, and most of them are rural patients. Therefore, in addition to excellent medical technology, we are also required to pay more love, patience and responsibility. We provide medical treatment, prevention, health care and other medical and health services for the people. This is a kind of intimate, seamless and chain service. That is a spirit, which is rooted in the hearts of every medical worker. If you ask us what our ambition is, I will tell you: it is our greatest wish to create quality services, be qualified health guards and protect people's health; If you ask me how I did it, I will tell you: it was through the care of the party, the support of the government and the joint efforts of our "Jiaxian health workers".
Maybe you think our work is trivial, but it carries the health and safety of thousands of families; Maybe you think that our work has no earth-shattering feat, but it is related to the health and development of society. There is no rhetoric, we just take every step down to earth; There is no shocking ideal, we just want to be healthy angels of rural people forever. We have love, we have confidence, and we should use tenacity, responsibility and dedication to support the blue sky that rural people will always be healthy!
In the days to come, we should further learn professional knowledge, love our jobs, be conscientious, care about the masses, help the world and save people, be honest and clean, be self-restrained and help others, and make selfless contributions. Concentrate positive energy, establish a new fashion, strive to be a health guardian, strive to be a caring person for patients, conscientiously fulfill the purpose of serving the people wholeheartedly, and be worthy of the reputation of the people's health guardian!
Service-oriented Speech 3 Leaders, colleagues and judges:
Good morning! First of all, I would like to thank you for your trust and support and for giving me the opportunity to give this speech. The topic of my speech is: "Serve with heart, manage with love, and support the blue sky of honesty".
As an employee working at the front desk, I deeply know that service is everything, and service is the life of an enterprise, and I also deeply know it. We can only provide good service with our heart. The business front desk is the window of xx service, and we will directly show the image of China Construction Bank. However, our work can't always be sunny. Inevitably, customers often scold us and make things difficult for us because they are dissatisfied with xx's service. I think this is also because our work is not in place.
So, how can we really "serve with heart"? Any mistake will bring unnecessary trouble to customers and all aspects of work. In the process of "attentive" service, if you are enthusiastic and patient, but not careful enough, it is likely to backfire and do bad things with good intentions; If you are careful, but have no enthusiasm and patience, even if you can solve the problem, how can you get the user's approval with a cold face? For example, if enthusiasm and patience are candlelight that lights up a smile, then care is a candlestick that is silently supported. We should put ourselves in the customer's shoes, help them as much as possible, and pay with our sincerity, which proves that "serving with heart" means always caring and helping others from the heart.
With the continuous development of the financial industry, the competition among commercial banks is becoming more and more fierce. The service quality and service level of banks have gradually become the focus of competition among commercial banks, and service has become the lifeline of banks. What our enterprise wants is market, what customers want is service, and the lifeline connecting customers and enterprises is honesty. Honesty is the basic requirement of service. Only by serving attentively can we gain the trust of customers. Only by serving attentively can customers feel warm in enjoying xx service; Only by serving attentively can the service industry remain invincible in the fierce competition.
We often say that the customer is God. But "God" also needs a real feeling, and this feeling comes from the real service we provide. Our cordial greetings and thoughtful service to our customers are far less than their trust and support. The seemingly simple eight words of "serving with heart and managing with love" actually contain how much content, how much hardship and how much effort. Our xx employees are practicing these simple eight words with their own efforts, sweat and wisdom. Adhering to the purpose of "market-oriented, customer-centered", we will integrate integrity into every link of our xx service.
In order to improve the quality of service, we strictly require ourselves to go to work on time every day. In the process of service, we insist on using cross-civilization language, implement standing service and smiling service, receive every customer actively, positively and enthusiastically, show "customer-centered" with our enthusiasm, and we will always repay customers with deep affection. Recently, our branch implemented manual numbering, which made the phenomenon of long queues disappear, and the number of customers who were dissatisfied with queuing in the business hall also decreased a lot, greatly reducing the work pressure of our front desk, so that we can better "serve and operate with heart". It is this emotion that condenses our spirit and sublimates our realm. Urge us to be proactive, keep exploring and make unremitting efforts for the development of the company's cause.
Join hands, let us shoulder to shoulder, and cast the immortal soul of the company with the blood of youth! Thank you again for giving me this opportunity. My speech is over! thank you
Service-oriented Speech 4 Leaders and colleagues:
Hello everyone! I'm a shop assistant, and the topic of my speech today is "Serving with Heart".
I officially went to work in the business post in May of X year. At the moment I hung up the work number plate, I was deeply proud and felt a great responsibility on my shoulders. Because although he is an ordinary shop assistant, he knows his every move. Every word and deed represents the image of the enterprise. Business is the window of the company's external service and the representative of the corporate image. From the moment I took up my post, I made up my mind: I must be a qualified person. Excellent shop assistant.
I remember when I first went to work, I was sorting out the goods. Two well-dressed ladies came to our counter. I immediately adjusted my status and smiled and said, "Hello, welcome to Mizuho Plant Show. What do you need to know? " But they ignored me and pointed to the sign and whispered something. I immediately walked out of the counter, gently moved the stool and said, "Ladies, you are tired, please have a rest." At this time, two customers looked at me formally and sat down with a smile. I smiled and said, "Look at your fashionable dress and good skin. I guess it's a beautiful woman from Shanghai to Zhuji? " My question aroused their interest and they chatted with me. I didn't rush to introduce the products to them, only told them my good impression of Shanghai and the characteristics of our Zhuji. Talking about products from daily life, I analyzed their skin professionally, and put forward some shortcomings from the praise. I didn't expect them to ask for a whole set of products after listening to my suggestion. This is my first big order since I entered the counter. I am very excited. I showed them the product, packed it, and they left happily with the product. Suddenly I remembered that I had forgotten to give them a present, so I immediately rushed up with what they needed. Luckily, I met them at the gate of Xiong Feng. I picked them up and apologized to them. I saw them say happily, "Zhuji people are really authentic. Thank you for coming out. "
I know that if you want to do your job well and succeed, you must devote yourself to your work, do everything wholeheartedly, handle every detail well, constantly enrich your work experience and treat every customer sincerely. My speech is over. thank you
Service-oriented speech 5 Dear leaders! Dear colleagues!
Good Morning, everyone! In the busy and nervous, I sent away a complete XX and ushered in a brand-new XX in the fireworks. It is said that a year's plan lies in spring, in this season when spring returns to the earth and everything recovers! The military service organs of our military region organized the New Year's speech and task deployment of the leaders of the learning organs, as well as a series of vocational skills learning and training for employees! Short and substantial training and study have benefited me a lot! This training allows us to have a deeper understanding of our jobs and the superior resources of enterprises, so as to adapt to our jobs more quickly, give full play to our initiative, make full use of the superior resources of enterprises while doing our job well, and create benefits for enterprises with the greatest effect. The rapid development of service organizations is also our personal development. Let me briefly share my learning experience with you!
First of all, I was deeply moved by the leaders' speeches. I am very grateful to the leaders for giving us such a platform for growth, so that we can keep learning and making progress in our work, and gradually improve our quality and talents, which has taught me a lot. The support and care of the leaders make us feel the warmth of the world. Here, I would like to express my heartfelt thanks to the leaders and all my colleagues of the service agency. With your help, my work can be more handy and the leaders can be kind to us. Also let me see the Excellence and strength of our company, which is our pride as a service employee!
Secondly, China is an ancient civilization with a history of 5,000 years, and the Chinese nation has always been a gentle, polite and courteous country. China children's gestures, voices and smiles all reflect a person's temperament and accomplishment! Through the study of relevant professional ethics and etiquette norms, I feel the importance of professionalism to our work! From ancient times to the present, we have learned manners since childhood. In our life and work, we should treat people with courtesy and treat them with courtesy. Respect for others means respect for yourself! Etiquette is an indispensable part of our service industry! Customers can see the image of our supermarket from the etiquette of each of our employees! Among them, a smile can give people a feeling of kindness, kindness and enthusiasm, and with proper honorifics, customers will feel kind. Smile service can meet the needs of customers to the maximum extent. Nowadays, in addition to material needs, social customers also require spiritual and psychological satisfaction. Practice has also proved that guests from all corners of the country come from laughter; Smiling increases friendship and brings benefits! We can only serve with a smile, because customers are "God"; Smile is sweet and kind, because customers are "wealth"; Therefore, through training and study, professionalism requires us to put all our personal troubles and anxieties behind us as soon as we arrive at the post, cheer up and serve every customer with a smile! The road of life is ... like an eagle. Change is painful, but don't change the pain! I believe many people have read the story of the eagle and started a new process. We must abandon old habits and traditions so that we can fly again!
As long as we are willing to let go of the old burdens and learn new skills, we can give full play to our potential and create a new future.
To tolerate other people's mistakes: take a step back and calm down for a while. There is nothing wrong with blaming others for their mistakes, but forgiving others with a broad mind will make the world more exciting.