Will Tencent's underage customer service telephone manual service inform parents?

Under normal circumstances, Tencent's underage customer service telephone manual service will not inform parents, but will inform guardians through other means.

In view of the irrational consumption of minors that may occur in the game, timely remind and inform guardians and open a special line for user education and guidance. After serving in active service, the consumption amount of 76% minor accounts has been effectively controlled, and the game duration of 62% minor accounts has dropped significantly.

Tencent launched a growth guardian platform to realize parents' reasonable planning of their children's game behavior by providing game control, game information sharing and high-quality content. At present, the bound account number of the growth guardian platform exceeds100000, and the data shows that the game time of 82% bound accounts has decreased to varying degrees.

Tencent's protection mechanism for minors:

The game health system strictly limits the play time and duration of minors. At present, the system has been connected to the authoritative data platform of public security, and a small-scale face recognition test has been carried out for suspected minor accounts. According to the latest data, the online time of underage users in the glory of the king decreased by about 52.3% compared with last year's peak.

In the process of continuous improvement and upgrading of this protection system, it is more and more deeply felt that to fundamentally solve the problem of excessive play by minors and balance the opportunities and challenges brought by the Internet, it is necessary to unite the forces of the whole society.