First, check whether the mobile phone network is connected properly, then re-enter Shanghai Health Cloud, and finally register personal information again. If none of the above methods are feasible, then you should consult APP customer service.
Health Cloud Description: After real-name registration, enter the "Shanghai New Pneumonia Public Service Platform" and fill it in the health information registration system for people coming to Shanghai.
The specific operation is as follows: After the user logs in to "Healthy Cloud", the upper left corner switches to Shanghai, and the head banner clicks to enter the new public service platform for pneumonia in Shanghai. In the middle of the platform, there is an entrance to the health information registration and observation system for people coming to Shanghai. Click to enter the entrance selection page of the health information registration and observation system for people coming to Shanghai. If you come to Shanghai to fill in or help your family and friends fill in, choose the first option, and the other three are the entrances for staff to fill in, inquire and verify. Individuals fill in the demonstration, select the first item, enter the personal fill-in page, pay attention to "relationship with you", and I will fill in the selection myself to help others fill in and choose other options.