Hospital construction work plan

The days slip away quietly in a snap of your fingers, and we will usher in new joy and new harvest. Now let's make a plan and make a good plan. How to write a plan to give full play to its role? The following are five hospital creation work plans that I have compiled for reference only. Welcome to reading.

Hospital work plan 1 1, the guiding ideology

In accordance with the requirements of "being pragmatic and honest for the people", we should adhere to the policy of "treating both the symptoms and root causes, punishing and preventing simultaneously", strengthen education, improve the system, strengthen supervision, intensify work, resolutely correct unhealthy practices such as accepting "red envelopes", drug rebates, "billing commissions" and arbitrary charges in medical services, safeguard the fundamental interests of the people, and promote the healthy development of hospitals.

II. Objectives and tasks

Through the comprehensive implementation of "reasonable inspection, rational drug use and reasonable charge" in the process of medical service, we will carry out special treatment work and resolutely correct unhealthy trends such as accepting "red envelopes", drug rebates, "billing commissions" and arbitrary charges in medical service, so as to achieve one goal and complete two tasks.

One goal: effectively curb unhealthy practices and put an end to accepting "red envelopes", drug rebates, "billing commissions" and arbitrary charges. Fully implement "reasonable inspection, rational drug use and reasonable charges". Focusing on the "three rationales", we should find ways and take measures to effectively solve the problem of "difficult and expensive medical treatment", strive to reduce the burden of medical expenses for the masses, earnestly safeguard their fundamental interests, and let the masses enjoy medical and health services with good quality and reasonable price, so as to contribute to promoting social stability and building a "harmonious Anxian County".

Two tasks:

(A) to strengthen medical ethics education, promote righteousness, advocate advanced. Establish and improve the long-term management mechanism of rectification work that pays equal attention to education, system, supervision and punishment, strengthen the education of medical staff's medical ethics, standardize the behavior of honest medical practice, improve the charging behavior of medical services, the list system of hospitalization expenses and the list system of outpatient drug prices, seriously investigate and deal with unhealthy practices that harm the interests of the masses, effectively solve the problems of "billing commissions" and accepting patients' "red envelopes", and strive for an advanced collective in medical ethics evaluation.

(2) Establish and improve professional ethics. Including the responsibility system of hospital and department heads, department assessment system, medical personnel assessment system, reward and punishment system, social supervision system, etc. Form a moral supervision mechanism that combines hospitals with the public.

Third, governance measures.

(A) to strengthen the work style construction and the implementation of the "three reasonable" organization and leadership.

"Three Rationalities" is one of the important contents of the work style construction in our college this year. The leading group of hospital moral construction is responsible for organizing and coordinating the work. The leaders of colleges and departments should improve their understanding of the importance of building professional ethics and implementing the "Three Rationalities". We should not only shoulder the responsibility of grasping business work, but also the responsibility of grasping the construction of medical ethics, strengthen leadership and achieve results.

1, adjust and enrich

Leading group for hospital moral construction: it is decided that the president will be the leader, deputy leader and member. The leading group for professional ethics construction is responsible for improving all aspects of professional ethics construction in hospitals, guiding, inspecting and supervising the professional ethics construction in various departments and the implementation of the "Three Rationales" and evaluating the results, listening to the opinions of the independent inspection team, and making a decision on rewards and punishments according to relevant regulations.

2, the establishment of three independent functions of the inspector group, directly responsible to the hospital morals construction leading group and in charge of the dean. The inspection team supervises the drug use, inspection and charging of various departments, and gradually forms a complete system of inner-party supervision, administrative supervision and democratic supervision.

(2) Strengthen vocational education and vigorously promote healthy fashion.

Strengthen the education of professional ethics, professional discipline, professional responsibility and fine traditional style. Firmly establish the service concept of "the interests of the masses are no small matter", "caring for patients and providing quality services", and create a strong public opinion atmosphere of putting an end to drug rebates, "billing commissions", rejecting "red envelopes", prohibiting arbitrary charges, and implementing "three reasonableness". Respecting patients, caring for patients, serving patients and safeguarding patients' rights and interests have become the conscious actions of medical staff in our hospital, winning the trust of the people with practical actions.

(3) Clarify various disciplines and requirements.

All departments should seriously organize staff to study and discuss the industry disciplines and regulations promulgated by the Ministry of Health and the Provincial Health Department, further clarify the provisions of the Provincial Health Department on stopping medical personnel from accepting "red envelopes" and investigating the responsibility of kickbacks, reaffirm and clarify the provisions, policy boundaries and disciplinary requirements of the "five prohibitions" in health industry construction and the "ten prohibitions" in hospitals, and always keep a clear head and never violate the rules and regulations.

(4) Strengthen management and improve various systems and regulatory measures.

1, adhere to the principle of giving priority to prevention and treating both the symptoms and root causes. In-depth analysis of the causes of unhealthy tendencies in medical services, improvement of relevant management systems, establishment of a reasonable operating mechanism, practical preventive measures, eradication of unhealthy tendencies breeding soil, establishment of a long-term mechanism to correct unhealthy tendencies, and strengthening the responsibility of unhealthy tendencies construction. Establish a system of "one post and two responsibilities" in which department directors and head nurses attach importance to department management and professional ethics construction, revise and improve the assessment content of the target responsibility system for hospital and department leaders during their term of office, and take strengthening the construction of medical ethics, standardizing medical behavior and implementing "three reasonabilities" as the important responsibilities of leaders and middle-level cadres.

2. Strengthen the management system. According to laws, regulations and policies, improve the medical system, personnel distribution system, system and responsibility reward and punishment system, and restrain and standardize the practice behavior of medical personnel.

3, strengthen medical services [2]

Quality management. Medical department, nursing department and outpatient department should strengthen medical quality supervision. The medical department should check and evaluate the quality of medical records, conscientiously implement various systems of medical services, fully respect patients' right to know and choose, and strengthen communication between doctors and patients. All departments should inform patients of the treatment plan and related expenses in advance to increase "transparency". Establish a system of clinical medication guidance and graded management and use of antibacterial and antitumor drugs. Continue to carry out the evaluation system of large medical records, and randomly select more than 6 large medical records of last month (more than 5,000 yuan) from the medical record room every quarter, and submit them to the steering group for analysis, discussion and evaluation around the medical quality, mainly focusing on three aspects: reasonable treatment, reasonable inspection and rational drug use. The nursing department should cooperate with all kinds of medical work, pay special attention to the "three basics" training of nursing staff, ensure the quality of nursing to meet the treatment requirements and satisfy patients. The outpatient department should organize the work of seeing a doctor and selecting doctors for patients to maximize the convenience and service for patients. Create a safe and secure medical environment for patients.

4. Strengthen the management and supervision of centralized bidding and purchasing of drugs. Do a good job in the confirmation of drug candidate varieties in our hospital and strictly regulate the procurement of non-standard drugs. Regularly conduct special inspections on the procurement and use of antibiotics and anti-tumor adjuvant drugs.

5, strengthen the supervision of medical service charges. The inspection contents include: independent projects and self-defined standard fees; Break down the project and charge repeatedly; Cancelled projects continue to be charged; Not charging according to the standard pricing unit; Do not calculate the cost according to the actual service quantity; Selling drugs at a price higher than the maximum retail price set by the government; Confuse drug quality grades and specifications, and raise drug prices in disguise; Drugs purchased by tender are not priced and sold in accordance with the relevant provisions of the state; Medical consumables are shoddy and the charges are raised; Medical consumables are not priced according to the prescribed mark-up ratio. Departments and individuals with problems should be dealt with seriously. Strengthen the management of fees, regularly study and solve the problems existing in price management, establish a system of accountability, implement the investigation and handling measures of fee complaints, and increase supervision. This article comes from

6. Improve the medical information disclosure system. Formulate effective preventive measures to protect patients' rights and interests, improve the doctor-patient agreement, informed consent, consent to surgery and anesthesia, hospitalization expenses list, medical charges and drug price publicity and inquiry system, patiently answer patients' questions, and enhance the transparency of medical services and drug charges. Through the hospital's "electronic display screen", "touch screen inquiry system" and "hospitalization instructions", the medical guide publicizes the disciplinary regulations to patients and society, and consciously accepts the supervision of patients and society. Actively use forums, questionnaires and other means to solicit patients' opinions on medical ethics, accept complaints from patients and the masses, and check and handle them in time.

(5) Strengthen supervision and investigation.

The hospital has set up a report box and a report phone to accept reports from the masses. The hospital office and the audit supervision and inspection room are responsible for verifying and handling reports from the masses. If the evidence provided is verified, it will be rewarded according to the relevant regulations of the hospital. Medical personnel who take advantage of their authority and work to accept "red envelopes", drug rebates, billing commissions and other violations will be ordered to suspend their practice activities according to the provisions of Article 37 of the Law of People's Republic of China (PRC) on Medical Practitioners and the relevant provisions of the Provincial Health Department; Those who refuse to mend their ways after repeated instruction shall have their practice certificates revoked.

(6) Strictly rectify the accountability system.

In accordance with the principle of "who is in charge, who is responsible", we will intensify the investigation of rectification responsibilities to ensure that all governance measures are put in place and effective. Medical personnel who violate discipline against the wind and continue to accept unhealthy practices such as "red envelopes", drug rebates, "billing commissions" and arbitrary charges, resulting in adverse social impact, shall be punished according to the seriousness of the case and held accountable. If the rectification work is ineffective, the supervision and management are lax, the masses have a strong reaction, or the complaints from the masses are not carefully checked and dealt with seriously, the relevant responsible persons should be held accountable.

Fourth, specific arrangements.

According to the deployment of the Party Committee of the Health Bureau, the construction and implementation of the "three rationalization" in our hospital in is divided into the following steps:

(1) Learning and education stage. Hospital departments and departments organize employees to seriously study the deployment and requirements of the party and the state on correcting unhealthy practices in medical services. Carry out professional ethics, professional responsibility, professional discipline and fine traditional education, organize "people-oriented, patient-centered" discussion and "care for patients, quality service" activities, learn relevant laws, regulations and policies, so that every employee can establish a "patient-centered" service consciousness, keep in mind the requirements of "care for patients, quality service" activities, and form an atmosphere of attaching importance to professional ethics construction in the whole hospital.

(2) Carry out self-examination and self-correction. All departments should carry out in-depth self-examination and self-correction in various ways in accordance with the requirements of "Three Rationalities". According to the "five no's" in the health industry, "ten no's" in hospitals, service promises, etc., check whether there are behaviors such as accepting red envelopes, kickbacks, billing commissions, etc. Check economic discipline, whether there are problems such as arbitrary charges by various departments under various excuses; Check whether hospitals and departments are open, and whether medical services and fees are open, standardized and convenient for patients; Check professional ethics, whether there are phenomena such as indiscriminate prescription of drugs, generosity, and random inspection; Check the quality of service, whether there are phenomena such as raw, cold, hard and push; Check your words and deeds, whether you practice medicine in a civilized way and be polite to others. The problems found in self-inspection shall be handled in accordance with relevant regulations, and practical improvement measures shall be formulated at the same time. Self-examination, self-correction and rectification opinions shall be reported to the hospital moral construction leading group before July 20.

(3) accepting unannounced visits. The hospital will, together with relevant departments, invite NPC deputies, CPPCC members, professional ethics supervisors and representatives of news organizations to make unannounced visits to the special governance of the hospital and announce the inspection results to the public. Our hospital should take active actions and accept the inspection with the actual results of the construction and implementation of the "three rationalization" work.

(4) Summary and improvement. The hospital reports the progress of professional ethics construction and the full implementation of "Three Rationalities" to the Party Committee of Health Bureau. Each department shall summarize the situation of self-examination and self-correction of special treatment every quarter, rectify the existing problems, and form written materials to be submitted to the leading group of hospital morals construction and the hospital office at the end of each quarter. The leading group of hospital moral construction reports to the Party Committee of Health Bureau.

The hospital prepares the work plan. Formulate the development plan, work system, reward and punishment measures and selection criteria of smoke-free departments in the whole hospital.

Second, hold a mobilization meeting to create a "smoke-free hospital", and call on the staff of the whole hospital, especially the medical workers, to set an example of quitting smoking and contribute to the creation of a "smoke-free hospital".

Three, to carry out the propaganda work to create a "smoke-free hospital".

1. Clearly set up no-smoking signs at the main entrance of hospital buildings, and post and hang no-smoking signs in waiting halls, consultation rooms, ward corridors, offices, conference rooms, etc. The outdoor environment of the hospital is also equipped with a warning sign that smoking is harmful to health.

2, through the publicity column, the hospital weekly meeting and the general meeting of the staff and workers to carry out the anti-smoking publicity to the staff and workers of the whole hospital, emphasizing the importance and necessity of doing a good job in anti-smoking.

3. Incorporate the anti-smoking propaganda into the admission education of hospitalized patients, publicize the medical knowledge that smoking is harmful to health, and warn patients and their families not to smoke in the hospital.

Fourth, regularly give lectures to medical staff and social smokers on the dangers of smoking and ways to quit smoking, make arrangements for new employees' anti-smoking education and training, and improve their anti-smoking ability.

Five, organize smoke-free team members to conduct monthly spot checks and quarterly inspections, and incorporate the results into the department assessment.

Six, do a good job in smoking ban in this area, and strive to ban smoking in indoor places (including waiting rooms, consulting rooms, wards, operating rooms, laboratories, demonstration classrooms, offices, conference rooms, etc.). ).

Seven, the establishment of supervisors, to achieve mass participation, prevention and treatment, to lay a solid foundation for the smoking ban in our hospital.

According to the overall arrangement and requirements of the municipal party committee and the municipal government for the creation of "Top Ten Stars", the health system of our city has carried out the activity of "building a safe hospital", comprehensively promoted the work of comprehensive management, safe production and safe creation, further improved the working mechanism, and gradually formed a new situation in which all cadres and workers work together to build a safe work, creating a good environment for building a harmonious, healthy and "safe xx".

First, strengthen organizational leadership, improve rules and regulations, and carefully deploy and implement them.

Improve the leadership of Ping 'an, equip full-time (part-time) staff to take charge of daily work, improve the public security group, mediation group and other group prevention and treatment, clarify responsibilities, and improve various work systems. Establish and improve the leadership responsibility system, target management responsibility system, department responsibility system and post responsibility system, decompose the target into units, departments and individuals, and sign the target management responsibility book step by step. Incorporate the creation of peace into the work schedule of the unit and take it as an important part of the annual work points of the unit. The leading group shall study the work of comprehensive management and safe creation at least twice throughout the year, so as to make arrangements at the beginning of the year, check at ordinary times, have information about the work and make a summary at the end of the year.

Two, strengthen the publicity of the establishment of a safe hospital, and create a creative atmosphere.

Strengthen the awareness of information disclosure, promote the openness of government affairs and hospital affairs, and establish a unified and coordinated information notification mechanism. Communicate, coordinate and guide the news media, grasp the correct direction of public opinion, adhere to positive publicity, vigorously publicize the good deeds of the majority of medical workers, publicize the particularity of clinical medicine, strengthen the education of patients in handling doctor-patient disputes according to law, and grasp the scale of publicity and reporting of doctor-patient disputes. Organize regular and irregular publicity activities to create the theme of Ping An Hospital.

Third, improve mediation organizations and strengthen dispute resolution measures.

Vigorously promote the construction of people's mediation organizations for doctor-patient disputes. Establish and improve people's mediation organizations for doctor-patient disputes, optimize the composition of mediators, implement various safeguard measures for mediation, establish and improve the working system, and standardize mediation procedures. Distinguish between different situations and solve them by classification; Take a variety of ways to actively coordinate and solve; Play a functional role and solve it on the spot in time; Identify key problems and lead to solve packaging cases; Move down the focus of work and urge to solve it; Improve the policy and focus on solving it from the source.

The fourth is to investigate potential safety hazards and strengthen environmental remediation.

Earnestly carry out the major investigation and rectification activities of production safety, establish a ledger for the hidden dangers found, clarify the time limit for rectification, implement the responsible person, rectify in place in time, and eliminate hidden dangers in the bud. Ensure that no safety accidents occur. Strengthen the management of all kinds of poisonous drugs to prevent the loss and illegal events. Regularly carry out the investigation of hidden dangers around the hospital. Take effective measures to improve the traffic order around the hospital. Strengthen the management of equipment and facilities around the hospital. Centralized rectification of the surrounding environment of the hospital.

Five, improve the service ability, improve the service level.

We will carry out in-depth special actions to comprehensively improve medical services, deepen the activities of hospital management year, and pay close attention to the implementation of the core system of medical services. Organize special training to strengthen communication between doctors and patients. Strengthen the supervision of medical institutions, strictly control the qualifications of technicians, strictly examine and approve the procedures of medical institutions, and resolutely investigate and deal with illegal acts such as out-of-scope practice, irregular naming, and illegal publication of medical advertisements.

Sixth, strengthen information communication and effectively handle disputes.

Strengthen communication and information exchange among public security, procuratorial, law enforcement and health, and prevent and handle incidents caused by disputes between doctors and patients. Establish a contact mechanism between the hospital and the people's mediation organization for doctor-patient disputes, and form a smooth channel to resolve the contradiction between doctors and patients. Hold medical dispute handling classes for relevant personnel of medical institutions to improve the ability of medical institutions to handle medical disputes.

Seven, strengthen the management of the industry to prevent medical treatment.

Carry out the new medical ethics norms of "caring for patients, studying medical skills, reasonable diagnosis and treatment, careful treatment, honesty and law-abiding, morality and art" in the new period. Guide the broad masses of cadres and workers to strengthen their self-discipline awareness and consciously safeguard the good image of the health industry. We will do a good job in special rectification, continue to implement measures to control the upper limit of drug proportion, and do a good job in implementing the requirements of "three reasonable norms", "one-day list system" and "price publicity system" Establish a dynamic monitoring and abnormal early warning mechanism for drug consumption, and seriously investigate and deal with large prescriptions and indiscriminate drug prescriptions. Standardize drug procurement behavior, and implement sunshine procurement and online supervision. Publicize and implement the Nine Prohibitions on the Construction of Professional Ethics in Medical Institutions of xx Municipal Health Bureau, extensively carry out the construction of clean government culture and the prevention of duty crimes, and prevent the resurgence of unfair transactions and commercial bribery.

As an important window of health, hospitals are closely related to people's health and life safety. All units should raise the establishment of a safe hospital to the height of building a harmonious society to realize its importance, take the establishment of a safe hospital as an important part of comprehensive management of social security and building a safe Jizhou, strengthen overall planning, and seriously organize its implementation.

In order to continue the work of baby-friendly hospitals, consolidate and develop the achievements of baby-friendly hospitals, improve the breastfeeding rate, and truly realize the safety and health of mothers and babies. The work plan of Baby Friendly Hospital this year is as follows:

First, strengthen the construction of the leading group of baby-friendly hospitals and adjust the leading group of baby-friendly hospitals.

1, member of the leading group of baby-friendly hospital:

2. Technical Steering Group for Promoting Breastfeeding

Second, strengthen the training of breastfeeding knowledge.

Strengthen the training of the staff of relevant departments to promote breastfeeding knowledge and skills, with the aim of keeping breastfeeding activities going and improving service quality.

1. Each new employee in our hospital will be given a Handbook of Breast-feeding Knowledge, and at the same time, pre-job training on breast-feeding knowledge will be conducted. Only after passing the exam can they take up their posts.

2, obstetrics and gynecology, pediatric medical staff to carry out three hours of breast-feeding knowledge intensive training every year, the exam twice.

3. It is planned to send 1~2 medical staff from relevant departments to the superior hospital every year to study new knowledge and technology, so as to better carry out the work of baby-friendly hospitals and improve the service quality.

Third, continue to run schools for pregnant women.

1. Continue to distribute publicity materials on breastfeeding knowledge.

2. The school for pregnant women is open 1~2 times a week, giving lectures to pregnant women, watching videos, teaching pregnant women health care and breastfeeding knowledge, and doing a good job in consulting.

Fourth, abide by the rules and regulations of baby-friendly hospitals to ensure the quality of breastfeeding.

1. Abide by the breastfeeding system in obstetrics and gynecology and pediatrics, and implement early contact, early sucking, rooming with mother and baby, and feeding as needed, so as to continuously improve the exclusive breastfeeding rate.

2, strictly abide by the rules and regulations to promote breastfeeding, nursing department regularly check obstetrics and pediatrics, found that the problem is pointed out in time and rectification.

Five, to strengthen the management of prenatal clinics, maternal and child health clinics, and to seriously implement the outpatient work system, and actively carry out the publicity and guidance of maternal and child health knowledge and breastfeeding knowledge.

Six, conscientiously implement the rules and regulations of the hospital, strengthen the construction of medical ethics, strengthen medical quality management, improve the success rate of breastfeeding.

According to the document requirements of "Implementation Plan of yuanbaoshan district Health System to Create a National Civilized City" and the specific requirements of the District Health Bureau for the work of civilization creation, combined with the actual situation of our hospital, the work plan of civilization creation in our hospital for 20xx years is specially formulated.

I. Guiding ideology

Based on the National Civilized City Evaluation System and Task Decomposition (20xx Edition), the work of creating a civilized city was carried out in the whole hospital. Through re-mobilization and re-deployment, we will further intensify our work and improve our work measures to ensure that all work meets the standards in an all-round way.

Second, the target steps

The establishment work should be well organized, the system should be perfect, the tasks should be clear, the responsibilities should be clear, the measures should be strong and steady, and efforts should be made to successfully establish a national civilized city in 20xx. This year's creative work is divided into three stages:

The first stage: from February to April of 20xx, the stage of planning, publicity and launching. It is necessary to revise and formulate the creation plan, annual plan and responsibility breakdown table, organize study and discussion, and use various effective forms to do a good job in propaganda and mobilization.

The second stage: May to July, 20xx*, the stage of item-by-item implementation and comprehensive creation. In accordance with the standards and requirements of district-level civilized units and the unified deployment and annual work plan of the district health bureau, the responsibility for decomposition shall be implemented item by item.

The third stage: from August 20xx to September 20xx, we will check and fill the gaps to meet the review stage. The government examines the creation of civilization and puts forward rectification opinions. Relevant departments and individuals take effective rectification measures to complete the task of creating a civilized city and ensure that they successfully pass the evaluation of creating a civilized city.

Three. primary mission

According to the requirements of "Implementation Plan for Establishing a National Civilized City by Baoshan Hospital of Traditional Chinese Medicine in Chifeng City", all departments must have strong leadership, remarkable business achievements, solid civilization creation, in-depth ideological and political work, active popular science cultural activities, exemplary compliance with party discipline and state laws and various rules and regulations, and attach importance to environmental construction and protection. According to these requirements, combined with the actual situation of our hospital, we should focus on the following aspects this year:

1, and strive to strengthen its own construction.

The leading group takes the lead in strengthening study and realizing the regularization, institutionalization and standardization of political theory study. Give full play to democracy and strictly implement democratic centralism. Adhere to and improve the collective research and democratic and scientific decision-making system on major issues in this unit. In accordance with the principle of first-level management, we will strictly implement the responsibility system for building a clean and honest party style and consciously abide by the provisions of honesty and self-discipline. The responsibility system of member units of the Civilization Committee shall be implemented, and the responsibilities of all relevant functional departments shall be clear, and joint efforts shall be made to form a joint force.

2. Strengthen the system guarantee.

According to the basic requirements of socialist core values, improve industry norms and standards, and strengthen the training and implementation of employee manuals.

3. Implement the work arrangement of the Central Civilization Committee.

(1) Formulate and implement the work plan of Opinions of the Central Civilization Committee on Promoting the Institutionalization of Integrity Construction, and promote the establishment of an institutionalized working mechanism of integrity construction combining unification and separation.

(two) to implement the work responsibilities of the members of the joint meeting of the integrity construction.

4, steadily improve the level of business.

Improve medical technology. In accordance with the general requirements of "three good and one satisfaction", we will continuously improve the medical level, service quality and service level. Strengthening party spirit exercise and improving medical level. Enhance the consciousness of clinical medical staff to serve patients. Promote the use of professional credit reports, and guide employees to speak professional ethics and abide by integrity norms.

5. Establish a good faith reward and punishment system, and earnestly implement and rectify it.

(1) Establish a "red and black list" system of honesty, put those who abide by honesty on the "red list" and those who break faith on the "blacklist" and publish them regularly.

(two) to establish an honest and trustworthy personal recognition system, and to study and introduce preferential policies for honest and trustworthy people in terms of qualification identification and public services.

(three) to formulate disciplinary measures for dishonesty, establish a joint disciplinary mechanism, and punish those who violate the rules of dishonesty according to law.

(4) Organize relevant departments to carry out special rectification on the outstanding problems of lack of integrity in our hospital.

(5) vigorously explore and publicize honest people and groups of honest people, and give play to the exemplary role of advanced models.

6. Solidly carry out the creation activities.

(1) Standardize the service of window industry, vigorously promote the construction of civilized image of departments and individuals, cultivate team spirit, do their job well, standardize words and deeds, strictly abide by rules and regulations and discipline, and lay a solid foundation.

(2) Actively carry out the activities of striving to be civilized departments, civilized doctors and civilized nurses with the theme of "people's satisfaction". Relevant departments should strengthen daily assessment, establish an efficient complaint handling mechanism, and lead this activity to a deeper level and achieve practical results.

(3) Strengthen publicity and education for employees and patients, and beautify the office environment. Efforts should be made to avoid littering, spitting, damaging flowers and trees, quarreling and fighting in public places.

(4) Smoking is prohibited in all indoor public places and workplaces, and there are obvious signs of no smoking.

(5) Strengthen the management of barrier-free facilities in combination with the actual transformation of barrier-free facilities to ensure good use.

(6) Strengthen the harmless treatment of domestic garbage and hazardous waste disposal, and the disposal rate of medical hazardous waste should reach 100.

7. Strive to build a harmonious hospital.

Strictly implement the comprehensive management measures of social security, improve the patrol system on duty, eliminate potential safety hazards, ensure hospital safety, and put an end to major public security cases and safety accidents. Improve the mechanism for resolving contradictions and disputes and make emergency plans for emergencies. Ensure the optimization of comprehensive management in our hospital.

8, do a good job of joint point * * * to build practical work.

According to the unified requirements of relevant departments and the actual situation of our hospital, this year, Liandian * * construction project will provide good services, assist in providing free free clinic services and provide assistance services for the needy people in Halabtu village. At the same time, party member will be encouraged to participate in community activities.

9. Other aspects. Strictly implement the implementation plan of civilization creation in our hospital

Focus on work, strengthen supervision and inspection, strengthen discipline management and medical ethics evaluation, promote the improvement of medical service quality and technical level, deepen the work of civilization creation, and cooperate with the goal of creating a national civilized city in 20xx.