Basic requirements and precautions of workplace etiquette

Basic requirements and precautions of workplace etiquette 1 1) emoticon

1 eyes. Eyes are regarded as the window of the soul, the most effective organ for transmitting information, and can truly reflect people's emotions. When you speak in social situations, you must pay attention to the etiquette of your eyes, and your eyes should be calm, gentle, generous and kind. Look squarely at the triangle between your eyes and mouth to show your respect for each other, but don't stare at each other for too long, because staring at each other for too long will make them feel nervous and embarrassed. If you face acquaintances, friends and colleagues, you can express your greetings and ask for advice with calm eyes, and then your eyes can stay for a while. Don't move away quickly when looking at people, and don't give the impression of indifference and arrogance. When the other person is silent or aphasia, you should stop looking at the other person.

Pay attention to the gaze range. Gaze is divided into: official gaze area (from the middle of forehead to eyes), social gaze area (from eyes to chin), intimate gaze area (from eyes to chest) and side scanning (intimate relationship or very disgusting relationship). The choice of gaze area depends on the occasion.

2 Smile. In interpersonal communication, expression should be based on joy and happiness, and smile is the most beautiful language of human beings. A smile is a symbol of self-confidence and a polite expression. The suggestion is changed to: Politely expressing typos is a sign of mental health. Proper use of smile in various occasions can play a positive psychological role in conveying emotions, communicating hearts and conquering each other.

When communicating with people, you can smile before opening your mouth; When communicating with others, if you smile at yourself, you must respond with a smile.

2) Safe space

Psychologically speaking, everyone has an invisible personal space around his body, and everyone will be very sensitive to this personal space. Once it is broken, we will feel uncomfortable or unsafe. This is a safe space.

① Intimate space: refers to keeping a distance of about half a meter between the two parties, which is generally limited to lovers, lovers and family members.

(2) Personal space: refers to the communication between the two sides to keep a distance of half a meter to one meter, which is generally an appropriate distance for friends and acquaintances to get along.

③ Social space: refers to the distance of one meter to three meters between two communicating parties in social and negotiation occasions, which is usually a casual acquaintance or working relationship.

Generally speaking, the safe distance between Europeans and Americans is greater than that of Asians. How far is the safe distance to keep? We must grasp it flexibly in the actual communication process.

3) The first sentence

The first sentence includes nodding and shaking your head. In China and most other countries, people nod their heads to show their agreement and appreciation, and shake their heads to show their negation and regret. In India, Pakistan and other countries, nodding is negative and shaking your head is affirmative.

4) sign language

The flexion and extension of human hands and five fingers can express a certain meaning, but the meaning of different countries or regions is often different. If used wrongly, it will lead to jokes, even misunderstanding, trouble and disgust. Therefore, it is particularly necessary to understand the international common gestures.

Give a thumbs up to show victory, admiration, first place, leader, etc. in China. In Japan, it means man and father; Express luck in the United States, the Netherlands, Australia, New Zealand and other regions; In India and Germany, they want a ride. Thumb down generally means bad moral character, bad or unsuccessful, while in Britain and America, thumb down means disapproval; In France, it means death; In Indonesia, Myanmar and other regions, it failed.

Extending the middle finger, the Philippines expressed anger and contempt; The United States, France and Singapore expressed indecency; Saudi Arabia expresses bad behavior or extreme unhappiness.

Extend your index finger upward, and China means first or please pay attention; The United States said please wait a moment; France is the expression of students' request to speak; Myanmar says it is the most important; Japan is the best.

The little finger sticks out, and China expresses smallness and looks down upon it; Japan means women and children; South Korea says girlfriend; Myanmar and India are used to represent toilets; The Philippines does not represent anyone.

The index finger is bent, and China stands for the number nine; Japan means thief; Thailand and North Korea represent the key; Indonesia says it has a bad heart; Mexico is used to express money.

Hold out your middle finger and press it on your index finger, which means the number ten in China; The Philippines, Malaysia, Singapore, the United States, France and Mexico expressed their prayers; The Netherlands swears; Sri Lanka expresses evil; In Hong Kong, it means close relationship.

Form a circle with your thumb and forefinger to represent money in Japan, South Korea and Myanmar. The United States expressed its consent or success; Indonesia, on the other hand, said it was unsuccessful; The fool said, it's useless; In Brazil, it means anus.

Note: Never point to others for directions. This is a sign of bad manners.

In addition, it should be noted that proper use of gestures can enhance the expression of feelings. But when talking with people, don't use too many gestures or actions, giving people an elegant, reserved and polite feeling.

Expression refers to a person's inner feelings, emotions and other feelings. Through the movement of facial muscles. If it is assumed that the overall impression of a person is 100%, then 75% of the impression comes from the person's expression, including expression and attitude, especially smile. Expression etiquette refers to people's etiquette norms for eyes and smiles. The general requirements of expressing etiquette are: enthusiasm, friendliness, relaxation and naturalness.

Basic requirements and precautions of workplace etiquette 2 1. Wear a full set of tooling to work to ensure that the tooling is clean and tidy, with complete buttons and all buttons buckled. In summer, only the top button of the shirt can be worn on the left chest to ensure its uniform position, and badges are not allowed to be worn when going out on business or after work.

2. The overalls and shirts of male employees should be plunged into the pants and not exposed outside the pants. Give priority to with uniform distribution of overalls or dark pants. Don't put too many things in the tooling, so as not to affect the waist leveling. If you hang a key chain, you should put it in the back pocket of your pants. They should not be allowed to shake at will, wear black dress shoes under the black dress belt and keep them clean, and wear dark cotton socks such as black and blue.

3. Female employees should wear black high heels with full dresses or suits. The heels should not be too high. It is advisable to wear flesh-colored stockings with a height of about 3-5 cm.

4. Wash your hair frequently to ensure that your hair is clean and tidy, and there is no dandruff. Men don't cover their eyebrows before they have long hair, don't cover their ears after they have long hair, and don't get it after they have long hair. Women should not have weird hairstyles, don't cover their eyes before hair, and tie them up with a uniform hairpin when crossing their shoulders.

5. Pay attention to personal hygiene, care for your teeth, brush your teeth in the morning and evening, and rinse your mouth after meals. Men insist on shaving their beards and nose hair every day without exposing their nostrils. Keep your hands clean, take a bath, prevent sweating, and don't eat smelly food or drink alcoholic drinks before going to work.

6. Female employees should wear light makeup before going to work. Make-up should be clean and refreshing. Don't wear heavy makeup, and don't wear strong perfume. No exaggerated headdresses, bracelets, anklets, earrings. Male employees are not allowed to wear earrings, necklaces, bracelets, etc. Only simple rings and watches are allowed. Both male and female employees are not allowed to wear colored glasses.

7. When checking gfd before going to work every day, go to the bathroom or workshop that customers can't see. Don't tidy up in front of customers or public places. Before going to work, the front and back office staff should check their instruments and dress neatly before going to work.

8. Pay attention to adequate sleep and rest, keep a good mental state, and don't look tired at work.

Mode requirement

(1) Stand upright, hold your chest and abdomen, keep your eyes on six ways, six ways, six ways, six ways, six ways, six ways, six ways, and six ways, smile, hang your arms naturally, or cross your right hand on your chest, and keep a state of providing services to customers at any time. Don't put your hands on your hips, don't put your pockets, and don't hold your chest. When a woman stands, her feet are T-shaped and her toes are separated by 45 degrees. When a person stands, his feet are shoulder-width apart and his body can't shake. When he is tired,

(2) Walk lightly and steadily. Pay attention to hold your head high, abdomen in, shoulders flat and body straight. Women should take one step at a time and walk a line with their feet. When a man walks, his feet should follow two lines and his arms swing naturally. Don't shake your hips when women walk. Don't shake your head, whistle, eat snacks, look around, put your hands in your pockets or snap your fingers. Don't hold hands with others, hug their backs and don't run. When you have to surpass customers because of work needs, you should apologize politely and say you are sorry. At the same time, pay attention to ① try to stay to the right and don't walk in the middle. ② Nod and smile when meeting superiors and customers. ③ When you walk to the door with your superiors and customers, you should take the initiative to open the door and let them go first. (4) when guiding customers, let customers and superiors on your right. When going upstairs, the customer goes downstairs first, and when the last three people walk together, the guest of honor is in the middle. Let the lady walk on the sidewalk ⑥ When the guests come face to face or go up and down the stairs, they should take the initiative to give way to the customers.

(3) When sitting, walk to the front of the seat gently and steadily, turn back and sit down gently and steadily. When a woman wears a skirt, she should fold it forward and sit down. The upper body naturally sits up straight, the waist and shoulders are flat and relaxed, and the arms are naturally bent and placed on the knees. It can also be placed on a chair or sofa. On the armrest, palms down, knees together naturally. Men can moderately separate their feet, lay flat on the ground, keep their eyes straight and smile. When sitting, don't take up two-thirds of the chairs they should be sitting in, but don't.

Never have the following posture when sitting.

1, sitting in a chair, leaning forward and leaning back, legs and feet swinging.

2. Put your feet on the armrest of a table or sofa or on the coffee table.

3. Cross your legs with your hands in front of your superiors or customers, or sleep or sit.

4. Lying on the workbench.

(4) Gestures are the most expressive "body language". Hand posture should be standardized and moderate. When giving directions to customers, the arms and fingers are naturally close together and straight, with the elbow joint as the axis and the palm pointing upward at the target. At the same time, you should keep an eye on the target and consider whether the other party sees the target. When introducing or pointing out the direction, don't talk with one hand pointing. Otherwise, you will feel redundant. Generally speaking, the gesture of palms up is modest and sincere, and it is guiding the way. When indicating the direction, palm up and lean forward slightly to show respect. When handing something to a customer, you should respectfully offer it with both hands. Never throw it casually, and avoid pointing your finger or pen directly at the target or person.

Code 1

Even if you answer an ordinary phone call, you should reply to the other party quickly with a sweet voice! When you pick up the phone, you should always remember to say hello. A pleasant greeting often makes communication smoother. Don't forget to say thank you at the end of the call!

It is important to keep your professional attitude and image forever!

Code 2

Avoid noise and interference! Whenever you talk, answer the phone or do other things, you should control your voice!

You should pay attention to the fact that the sound will seriously affect the office environment, and be careful that casual actions will affect the attitude of colleagues around you!

Code 3

Never talk and laugh loudly with your mouth full. These are considered unprofessional behaviors in the workplace.

Don't underestimate table manners, it can reveal a person's true character.

Code 4

Eat at the lunch time stipulated by the company. If there are colleagues or clients in your office, you'd better not eat at your desk. Although it is your freedom to eat when and where, if there is nothing urgent at the appointed lunch time, you'd better have dinner with your colleagues and exchange ideas by the way. Otherwise, everyone comes back from dinner and you eat out. Once someone asks for you or a customer calls, there will be an embarrassing situation.

Remember, your success depends on the image you set for yourself!

Code 5

Don't bring some personal bad habits and subconscious actions to the workplace! You may not agree with many personal habits, such as biting your nails and picking your nose. But the office is a public place, and these indecent behaviors often make your professional image greatly discounted.

Get rid of those annoying bad habits! Try not to throw your face in public.

Code 6

To avoid habitual procrastination, it is very important to behave well at work!

Remember, procrastination will affect your interpersonal relationship, and it is more likely that you will miss the opportunity of career development!

Code 7

In the workplace, try to avoid talking and sharing topics about your career ambitions and goals! Such a topic will make colleagues and companies doubt your professional loyalty and affect your development prospects. Besides, there are many taboo topics in the workplace, including personal privacy, religion, health and other topics. Don't confuse work with personal life, but make clear the boundary between them.

Pay attention to your language and stay away from taboo topics, so your work will be easier and easier.

Basic requirements and precautions of workplace etiquette 3 Basic requirements and precautions of workplace etiquette

First of all, the dress code

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2. The overalls and shirts of male employees should be plunged into the pants and not exposed outside the pants. Pants are mainly uniform overalls or dark pants. There should not be too many items in the fixture, so as not to affect the flatness of the fixture. If you hang a key chain around your waist, you must put it in the back pocket of your pants, and you must not let it sway around your waist at will. Wear black dress shoes under the black dress belt and keep them bright and clean. Wear dark cotton socks such as black and blue.

3. Female employees should wear black high heels with a full skirt or suit. The heel should not be too high, and it is advisable to wear flesh-colored stockings, about 3-5 cm in length.

4. Wash your hair frequently to ensure that your hair is clean and tidy without dandruff. Men don't cover their eyebrows before long hair, don't cover their ears after long hair, and don't get it after long hair. Women should not have weird hairstyles, don't cover their eyes before hair, and tie them up with a uniform hairpin when crossing their shoulders.

5. Pay attention to personal hygiene, care for your teeth and brush your teeth in the morning and evening. Rinse your mouth after meals. Men insist on shaving their beards and nose hair every day, keeping their hands clean and not showing their nostrils. Take a bath frequently to prevent sweating and deodorize. Don't eat smelly food or drink alcoholic drinks before going to work.

Second, the requirements of etiquette.

(1) Stand up straight, chest out and abdomen in, eyes open, mouth closed, smiling, arms hanging down naturally or right hand crossed in front of your left hand, and keep the state of providing services to customers at any time. Don't put your hands on your hips, don't put your pockets, and don't hold your chest. When a woman stands, her feet are T-shaped and her toes are separated by 45 degrees. When a man stands, his feet are shoulder-width apart, and he is not allowed to stagger when standing. When you are tired, you can stand back half a step or move your position, but your upper body should be straight. You shouldn't put your feet forward or backward too much, or even stand against the wall.

⑵ Walk lightly and steadily, and pay attention to holding your head high, abdomen in, shoulders flat and body straight. It is impossible for a woman to walk one line at a time. When the strider walks, his feet follow two straight lines and his arms swing naturally. When walking, men should not twist their waists and women should not twist their hips. Don't shake your head, whistle, eat snacks, look around, put your hands in your pockets or snap your fingers, hold hands with people, hug your waist, run or jump when you walk. When they have to surpass customers because of work needs, they should politely apologize and say they are sorry. At the same time, it should be noted that:

(1) Try to stay to the right and don't go in the middle;

Nod and smile when meeting superiors and customers;

(3) When you walk to the door with your superiors and customers, you should take the initiative to open the door so that they can't walk ahead by themselves;

(4) when guiding customers, let customers and superiors on their right;

⑤ When going upstairs, when the customer goes downstairs before, and when the customer walks with the last three people, the middle is the guest of honor, so that the ladies can walk on the inside of the sidewalk to make them feel safe;

⑥ When the guests come face to face or go up and down the stairs, they should take the initiative to make way for the customers.

(3) When sitting, go to the front of the seat and turn around, then step back and sit down gently. When a woman is sitting in a skirt, she should fold the skirt forward before sitting. The lower body naturally sits up straight, shoulders are flat, arms are relaxed, and naturally bends on her legs, or it can be placed on the armrest of a chair or sofa. Palm down, knees together naturally. Men can spread their feet moderately and lie flat on the ground. When sitting with a smile, don't take up 2/3 of the chairs they should sit in, but don't sit beside them either.

Never sit in the following positions:

1, sitting in a chair, leaning forward and leaning back, legs and feet shaking;

2. Put your feet on the armrest of a table or sofa, or on the coffee table;

3. Sit with your hands crossed or half asleep in front of your superiors or customers;

4. Lying on the workbench.

(4) Gestures are the most expressive "body language". Correct hand posture is needed. When giving directions to customers, you should straighten your arms, put your fingers together naturally, point to the target with your elbow as the axis, and keep your eyes on the target, regardless of whether the other party sees the target. When introducing or indicating directions, don't point with one hand, and don't make too many or excessive gestures in conversation, otherwise you will feel gilded the lily. Generally speaking, the gesture of palms up is modest and sincere. When introducing, guiding and indicating the direction, palm up and upper body lean forward slightly to show respect. When handing something to a customer, you should respectfully offer it with both hands. Never throw it casually, and avoid pointing your finger or pen directly at a target or person.

Basic etiquette skills in the workplace

Code 1

It is important to keep your professional attitude and image forever!

Code 2

Avoid noise and interference! Whenever you talk, answer the phone or do other things, you should control your voice!

You should pay attention to the fact that the sound will seriously affect the office environment, and be careful that casual actions will affect the attitude of colleagues around you!

Code 3

Never talk and laugh loudly with your mouth full. These are considered unprofessional behaviors in the workplace.

Don't underestimate table manners, it can reveal a person's true character.

Code 4

Remember, your success depends on the image you set for yourself!

Code 5

Get rid of those annoying bad habits! Try not to throw your face in public.

Code 6

Knowledge of workplace grooming and etiquette

1) expression

2 Smile. In interpersonal communication, expression should be based on joy and happiness, and smile is the most beautiful language of human beings. Smile is a symbol of self-confidence, a sign of politeness and a sign of mental health. Proper use of smile in various occasions can play a positive psychological role in conveying emotions, communicating hearts and conquering each other.

2) Safe space

① Intimate space: refers to keeping a distance of about half a meter between the two parties, which is generally limited to lovers, lovers and family members.

3) The first sentence

4) sign language