First, strengthen data quality management and lay a solid foundation for application.
(1) Define the scope of data collection. Local transportation authorities should rely on the electronic health record system of automobile maintenance (hereinafter referred to as the electronic health record system), organize the data collection and uploading of three types of automobile maintenance operators on the basis of guiding the first and second types of automobile maintenance operators to upload electronic maintenance files, and actively guide the comprehensive minor repair operators defined in the Open Conditions of Automobile Maintenance Industry (GB/T 16739.2). And special maintenance workers engaged in engine, transmission, body, air conditioning, electrical system maintenance and four-wheel positioning services, and realize real-time collection of maintenance electronic record data before the end of 2022.
(2) Standardize data aging management. Local transportation authorities should guide automobile maintenance operators to upload the electronic record data of automobile maintenance in real time, accurately and completely after completing the expense settlement according to the series standards of "Electronic Health Record System of Automobile Maintenance", so as to improve the timeliness of data uploading. It is necessary to strengthen the data management of newly opened automobile maintenance operators and remind operators to transmit data to the electronic health record system in time after completing business filing.
(3) Improve the quality of data transmission. Local transportation authorities should publish the list of automobile maintenance management software or mobile APP that meets the requirements of national network and data security management regulations and the construction of electronic health record system in various ways, so as to facilitate automobile maintenance operators to choose and use it independently and improve the convenience and standardization of data submission. Provincial electronic health record system operating units should actively open service functions such as automatic reminder of data unique value in combination with local conditions to facilitate data verification. For the existence of data fraud, disclosure and other acts, it is necessary to promptly urge the relevant automobile maintenance operators to rectify.
Second, highlight the orientation of public welfare attributes and optimize convenience services.
(4) Strengthen the openness and enjoyment of data. Operating units of electronic health record system at all levels should further highlight the public service attribute of automobile maintenance data, provide free inquiry service for car owners about the maintenance information of their vehicles, provide free inquiry service for transportation, commerce, ecological environment, market supervision and other departments to perform their supervisory duties, and provide free inquiry service for consumers about basic information and quality credit information that does not involve personal privacy and business secrets. The provincial transportation authorities should promote the public service and data collection function of the provincial electronic health record system, realize the docking with the ministerial electronic health record system before the end of June 2022, and disclose the relevant collection and analysis report of the automobile maintenance operation data in this province to the public.
(5) Enriching the content of convenience services. The local transportation authorities shall, jointly with the relevant departments, organize the operating units of the electronic health record system to upload the relevant laws, regulations, standards and policy documents of automobile maintenance in a timely manner; Analyze and judge the scale of maintenance market, service behavior of merchants, quality of auto parts, typical faults of vehicles, etc. And make it public; Actively open up functions such as automobile maintenance process guidance and typical fault case analysis, explore services such as maintenance reminder, expert online fault consultation and remote intelligent diagnosis, publicize correct automobile maintenance knowledge to car owners, advocate scientific automobile maintenance concepts, and improve the "stickiness" of electronic health record system.
(6) Improve the evaluation mechanism of vehicle owners. Provincial transportation authorities should rely on the electronic health record system to further improve the evaluation mechanism of automobile maintenance service quality, and refer to the Electronic Health Record System for Automobile Maintenance Part 3: Data Elements (JT/T 1 132.3) to implement a five-point evaluation system, which is convenient for car owners to comprehensively evaluate maintenance quality, maintenance efficiency, maintenance cost, service attitude and service environment. Local transportation authorities should display the comprehensive evaluation results of car owners in various ways for public reference through electronic health record system, national Internet road transport convenience government service system and other channels.
Third, tap data information resources and expand service areas.
(seven) to promote the improvement of the quality of maintenance services. Local transportation authorities should guide automobile maintenance operators to make full use of electronic health record system data resources, grasp the evaluation results of car owners in real time, and improve maintenance services in a targeted manner; It is necessary to strengthen the sorting and analysis of auto parts fault information, conscientiously sum up the common problems of seasonal, regional, different types and brands of vehicles, strengthen the business training of auto maintenance technicians, strengthen the docking of supply and demand with parts enterprises, accurately allocate related parts, and reduce the waiting time for car owners to maintain; It is necessary to share information closely with relevant departments, further deepen the work of "fixed-point direct compensation" and accurate loss determination for accident vehicle maintenance, and provide more convenient and efficient automobile maintenance services for the masses.
(eight) to promote the improvement of vehicle technology. Local transportation authorities should organize automobile maintenance operators to rely on the electronic health record system, strengthen the analysis of vehicle fault information, accurately find technical problems that are prone to occur frequently, and timely feedback them to vehicle production and parts production enterprises in accordance with relevant regulations. Encourage car maintenance operators and car owners to reflect the possible quality defects of vehicles and parts through the electronic health record system. Local transportation authorities should strengthen the collection and collation of quality defect information in conjunction with market supervision departments. If it is verified that there are quality defects and should be recalled according to law, the market supervision department shall, in accordance with relevant regulations, urge relevant vehicle manufacturers and parts manufacturers to implement the recall.
(nine) to improve the implementation effect of automobile emission testing and maintenance system. Local ecological environment, transportation, market supervision and other departments should conscientiously implement the requirements of the Notice on Establishing and Implementing a Motor Vehicle Emission Inspection and Maintenance System (Huan Daqing [2020] No.31), accelerate the data sharing between the motor vehicle emission inspection system and the electronic health record system, implement joint supervision and law enforcement, strengthen emission inspection and comparison, and promote the strict implementation of relevant regulations by motor vehicle emission inspection institutions and motor vehicle emission performance maintenance (maintenance) stations. Local transportation authorities should guide motor vehicle emission performance maintenance (maintenance) stations to carry out scientific diagnosis and reasonable maintenance of vehicles with excessive emissions, timely troubleshoot and improve the level of motor vehicle pollution control.
(ten) to help carry out transparent trading of used cars. Local transportation, commerce and other competent departments can explore the desensitization of electronic health record system data, conditionally open relevant data inquiry services to the used car field according to law, and promote the transparent trading of used cars under the premise of ensuring data security and protecting the privacy of car owners according to law. Encourage qualified regional commercial authorities to try first with the transportation authorities, and provide vehicle maintenance certificates for exported used cars based on the data of electronic health record system to help China's used car export.
(eleven) to promote the traceability management of solid waste information. Local transportation, ecological environment and other departments should promote the electronic health record system and solid waste management information system as a whole, strengthen the generation, collection, storage, transportation, utilization and disposal information sharing of hazardous wastes such as waste lead batteries, waste mineral oil and waste tail gas purification catalysts, as well as solid wastes such as waste steel and waste tires, and promote information traceability management. Encourage all localities to rely on the electronic health record system to publish the information of legally qualified hazardous waste collection, utilization and disposal units and waste water and waste gas detection enterprises, so as to facilitate the independent choice of automobile maintenance operators, timely transfer hazardous waste and detect waste water and waste gas according to law, and promote the green development of automobile maintenance.
Fourth, strengthen data security management and promote sustainable development.
(12) Improve the data management mechanism. Local transportation authorities should organize electronic health record system operating units to strictly implement the provisions of laws and regulations such as the Cyber Security Law of the People's Republic of China, the Data Security Law of People's Republic of China (PRC), and the Personal Information Protection Law of People's Republic of China (PRC), and take effective measures to effectively guarantee the data security and controllability of the electronic health record system. It is necessary to strengthen the authority management of electronic health record system, standardize the establishment and strict implementation of authorized access mechanism, and effectively prevent the risk of unauthorized access. It is necessary to strictly manage the pre-audit, in-process marking and post-traceability of data applications, and effectively prevent, discover and dispose of various data security risks. It is necessary to strengthen and standardize the management of enterprises related to the construction, operation and maintenance of electronic health record system, establish a normalized data security supervision and inspection mechanism, effectively prevent data from being tampered with, destroyed, leaked or illegally obtained and used, and effectively protect data security and personal information security.
(thirteen) the implementation of the credit system management system. Provincial transportation authorities should rely on the electronic health record system to speed up the construction of a new credit supervision mechanism and accelerate the credit evaluation and classified supervision of the automobile maintenance industry. It is necessary to establish a credit file of the automobile maintenance industry in this province, collect and input information such as data transmission of automobile maintenance operators, service evaluation of car owners, spot check of business record items, and handling of complaints from the masses, and realize the technical docking and compliance of credit evaluation and credit supervision information with the "credit transportation" website at the same level. It is necessary to strengthen the incentive of trustworthiness, and actively recommend automobile maintenance operators with high credit rating and good service evaluation of car owners to declare the technical demonstration station of automobile emission performance maintenance (maintenance) and the "direct compensation fixed point" for accident vehicle maintenance; For car maintenance operators who are seriously untrustworthy, joint punishment should be intensified according to laws and regulations.
(14) Strengthen dynamic tracking and evaluation. Provincial transportation authorities shall, jointly with relevant departments, organize the comprehensive application evaluation of automobile maintenance data, strengthen the tracking evaluation of data collection scope, transmission timeliness, safety management, convenience service and application effect of electronic health record system, coordinate and solve outstanding problems affecting the operation of electronic health record system in a timely manner, continuously improve the data analysis and application management system, and continuously improve the comprehensive application level of automobile maintenance data.
(fifteen) to strengthen the operation of basic security. The operating units of ministerial electronic health record system should strengthen the system construction, operation and maintenance management, closely focus on the public welfare nature of electronic health record system, improve the security mechanism, increase work input, strengthen technical support for provincial electronic health record system, and ensure the independent, controllable, safe and stable operation of the system. Local transportation authorities should urge the electronic health record system operating units at the same level to establish and improve the long-term mechanism for system operation and maintenance, actively improve the software and hardware and network environment, and do a good job in system operation guarantee.
Local transportation, ecological environment, commerce, market supervision and other departments should further strengthen their organization and leadership, take deepening the comprehensive application of automobile maintenance data as an important part of the practical activities of "I do practical things for the masses", closely cooperate with each other, strengthen business cooperation, and work together with Qi Xin to promote the establishment of a safe, stable, universal and convenient comprehensive application system of automobile maintenance data, so as to provide strong support for promoting the high-quality development of China's automobile aftermarket.