12320 belongs to the government's public welfare hotline in the health industry. It is a channel for the health system to communicate with the society and the public, a platform for the public to report and complain about public health-related issues, and a window for spreading health policy information and health and disease prevention knowledge to the public. It is an important measure for the health department to implement the people-oriented ruling concept, disclose government information, further close the relationship between the government and the people, and improve the work style, with the ultimate goal of improving the people's lives.