It may be that the account book does not meet the requirements or the picture is not clear enough. Suggest uploading again or calling customer service. Or you can apply for a health code on Alipay, and Alipay will tell you why it is not successful. Even if it is unsuccessful, you can continue to receive.
Possible reasons:
1. Maybe the information is wrong. Please check the information and fill it in again.
2. Confirm whether the health code generation function is offline. In some areas, this function has been cancelled.
3. Click on the health code and online complaint platform to explain the problem. The application identity does not match the information, because the network is not working or the health code platform has problems, or the real name of WeChat Certification staff is inconsistent with the person applying for the health code. You can re-edit the information to keep the identity and information consistent.
The operation of collecting health codes is as follows:
1. Open the mobile phone health code page. Slide down and you can see a collar. Click generate collar.
2. Click Generate to go to the next page, and we will click Add.
3. Then we input surname, ID number and affiliation (children, spouse, parents) respectively.
4. Click on the camera to upload the applicant's ID photo or household registration book, which must be clear, otherwise the upload will fail. Click confirm to add after shooting.
5. If the application is successful, such an interface will be displayed. Click on it and the applicant's health code will appear. If you want to add it again, repeat the above steps.
Health code is a health identification code introduced by the state or provinces and cities for the prevention and control work in COVID-19. There are three health codes: green code, yellow code and red team.
Health codes are based on actual data and can be generated by citizens or people who have returned to work through online declaration and background audit. As an individual entering and leaving electronic certificate locally, the QR code can be declared once, which is universal in the whole city. The introduction of the health code aims to make the work of returning to work more accurate, scientific and orderly.
Legal basis:
Notice of the National Health and Wellness Commission, the National Health Insurance Bureau and state administration of traditional chinese medicine on Further Promoting the "Internet+Medical Health" and "Five Ones" Service Actions
Two, promote the integration of "one code" service, and break the information barrier of coexistence and incompatibility of multiple codes.
Realize the "one code pass" of health code. All localities should rely on the national integrated government service platform, implement the mutual recognition mechanism and rules of health code information, make clear that the cross-regional health code information of migrant workers is credible and available in all regions, effectively facilitate the travel and inter-provincial flow of personnel, and realize the unified policy, unified standard, national mutual recognition and one-code communication of epidemic prevention and health code. In low-risk areas, except for special places and special personnel, health codes should generally not be checked. For the elderly and other groups who do not use or operate smart phones, alternative measures can be taken, such as reading identity cards, showing paper certificates, handling by relatives and friends, or binding multiple epidemic prevention health codes by one person. Strengthen the standardized use of epidemic prevention health code data, strengthen data security management, and effectively protect personal privacy. Medical institutions above the second level should set up a green channel without health codes at the entrance, and be equipped with personnel to help inquire about epidemic prevention health codes, assist in manually completing epidemiological history surveys, shorten waiting time, and provide more detailed and appropriate services for the elderly and other groups.