JD。 COM calculates the 30-second response rate and response rate of customer service. Therefore, during 9:00- 18:00, the customer service must be online and reply in time. Pay attention to the advertising information. If you don't reply, you need to report it, so as not to affect the performance of store customer service. If these two indicators are not up to standard, 2 points will be deducted at a time, 25 points will be deducted, a fine of 6000 yuan will be imposed, and the store will be downgraded for 3 days.
Whether in JD.COM or other platforms, the customer is paramount, and we attach great importance to the communication mode between customer service and customers, but the quality of customers is beyond our control. Therefore, as a customer service in JD.COM, we should improve our service quality and give our customers a good service experience. These are the jobs that we must do well.