Call the People's Insurance Service at 955 18 and provide your policy number. For specific matters, you can also call 955 18 to consult the claim center of PICC in your insurance area, you can also ask the telephone number of the person in charge of the survey and loss determination of this claim accident, or you can call the secondary dispatch center in your insurance area at 955 18 to ask the staff of the secondary dispatch center in your insurance area.
Further reading: How to buy insurance, which is good, and teach you how to avoid these "pits" of insurance.