In order to further improve the handling efficiency, optimize the workflow, and ensure that the people's "health code" problem can be answered in time and solved quickly, the Provincial Health and Wellness Committee organized relevant technical teams to develop and open the "health code complaint" service port on the official account of "Health 320" WeChat, and invited the people to use this port to make complaints, so as to solve the "health code" related problems more quickly.
1. Through the official account of WeChat "Health 320", click "Service Items" → "Health Code Appeal" to obtain the appeal channel.
2, choose the health coding problem to appeal.
Operational guidelines for various types of health law complaints
1, feedback of golden armor problem: COVID-19 vaccine complaint portal.
2. Complaints about Red Rules outside Hunan: I am at the entrance of complaints about Red Rules outside Hunan.
3. Hunan Red and Yellow Code Complaint: Hunan Red and Yellow Code Complaint
4. Unable to apply for health code: unable to apply for health code appeal entrance.
5. Complaints about other health laws and regulations: Complaints about health laws and regulations → Click "View More" to provide complaints about other health laws and regulations.
6. Hunan Province 12320 Labor Service: Click to call the hotline of Hunan Province 12320.
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Alipay and WeChat search for the "Health 320" applet can appeal;
Due to the change of prevention and control policies, the complaint mode is different, and the real-time updated complaint mode shall prevail; 3. For other questions about Hunan residents' health cards, please consult the staff of Health 320 platform, who will be on duty normally during the Spring Festival.