Some netizens posted that their colleague 10 left Beijing for Changzhi, Shanxi on127, and could not enter high-speed railway station when he returned on the 28th, so the health code became uncertain and the green code could not be displayed. Refund for nucleic acid testing, the result is negative, and re-purchasing tickets shows that tickets cannot be purchased. 101October 29th, the netizen is still in Beijing, and the health code is green. When he tried to buy a ticket back to Beijing from other places, it also showed that he could not buy a ticket.
Southern Reporter noticed that in recent days, many people have reflected the same situation on social media. They have never been to high-risk areas, their nucleic acid test is negative, their travel codes and health codes are green, but they can't buy a plane ticket back to Beijing.
165438+1October 2, the reporter from Du Nan called the hotline 12306 on this matter, and the customer service responded that if the status of the health code could not be determined, it was necessary to call the Beijing citizen hotline 12345 for feedback. If the health code is green, the customer service staff said, "We can register relevant information and report it. Relevant departments will review it. If there is no problem in the audit, you can buy tickets. (Review time) usually takes two to three days. "
Du Nan reporter noticed that the Beijing Municipal Government Information Office also responded to this matter at the press conference on novel coronavirus epidemic prevention and control on June 2, 165438. According to the Beijing Daily, recently, some citizens reported that the control measures restricted from entering Beijing were "accidentally injured", which affected the trip. They apologized for the inconvenience and influence brought to the public, and suggested that the public can learn more information or reflect problems through online channels. After receiving the complaint information, the relevant departments will immediately start the complaint review mechanism and check the data one by one. If there is any abnormality, the complainant will be informed of the handling result within 48 hours.
According to the news, since mid-June of 10, there have been epidemic situations in many places in China, and the prevention and control situation is severe and complicated. In order to ensure the safety of epidemic prevention in the capital, the joint prevention and control coordination mechanism of the capital restricts the purchase of aircraft (vehicles) for the "four categories of personnel", those who have entered other ports in China for less than 2 1 day (except in the direction of Macao), those who have lived in this county for 1 case or more, those who have lived in this county for less than 14 days, and those who have stayed in the county and returned to Beijing, and those who are in China. Recently, due to man-machine incompatibility and data errors, some citizens reported that the control measures restricting access to Beijing were "accidentally injured", which affected the trip.
Recently, some citizens reported that the line was busy when calling the 12345 citizen service hotline after the ticket limit or the distribution code status was adjusted. Relevant departments have suggested that the official account of "Beijing 12345" WeChat is also an important acceptance channel, and someone is on duty 24 hours a day to process and collect information at any time. It is suggested that citizens can learn more about or reflect problems through online channels.
Relevant departments will immediately start the complaint review mechanism and check the data one by one after receiving the complaint information from the citizens. If it is verified that there is no abnormality, the code allocation status will be adjusted in time to lift the ticket purchase restrictions in Beijing; If there is any abnormality, the complainant will be informed of the handling result within 48 hours.
For those who have been to 14 days in other counties of the prefecture-level city where COVID-19 is infected, "Beijing Health Bao" will automatically compare the nucleic acid test records according to the relevant requirements of holding a negative certificate of nucleic acid test within 48 hours when entering Beijing. If there is a negative record of nucleic acid detection that meets the requirements, it will be directly adjusted to "green code" after the trip verification is passed; Otherwise, there will be a "pop-up window" prompt, according to the policy requirements, nucleic acid testing must be completed as soon as possible.
For those who have not left Beijing, but passed through the epidemic-related areas in Beijing, causing the "Beijing Health Treasure" to display a "pop-up window", please immediately report to the local community, unit or hotel, and implement control measures according to the epidemic prevention management regulations of the capital, and adjust the coding status accordingly.
For those who apply to stay in the hotel "Beijing Health Treasure" and display "Pop-up Window", the hotel will arrange for them to go to the temporary resettlement room for epidemic risk verification and are not allowed to leave for the time being. After verification, it is indeed an "accidental injury", and the relevant local departments will arrange nucleic acid testing. If the test result is negative, after signing the letter of commitment, it can be adjusted to "green code" and stay in the hotel normally; Those who have restrictions on entering Beijing will be closed-loop transferred to the centralized isolation observation point by the relevant departments of the territory to make up for the isolation observation time and give them a "red team".