If you need to contact human customer service online, you can search applet 12308, and then use the online customer service-customer service consultation function to ask questions.
Telephone:
Anyone who encounters any problems when using the international version of the Health and Epidemic Prevention Code can call the global consular protection and service emergency hotline of the Ministry of Foreign Affairs (24 hours) for consultation. Call: [+86- 10- 12308] 010-12308 in other provinces and cities outside Beijing;
At the same time, you can also make one-click network calls through the consular express WeChat, 12308 WeChat applet and the mobile phone client of the Ministry of Foreign Affairs.