No matter in school or in society, everyone must contact or use story materials, which can carry forward the specific spirit of the times and guide readers to know and learn advanced. What problems should be paid attention to in quasi-deeds materials? The following is my collection of advanced deeds of window service, welcome to learn and refer to, and hope to help you.
Advanced deeds of window service 1 1. Take success as an opportunity to raise awareness, strengthen study and improve their own quality.
The activity of "Top Ten Windows of Civilization" is an important measure to better perform its duties and serve the local economy. It is the key to build a civilized window, strengthen study and improve quality. Employees regularly study Deng Xiaoping Theory, Theory of Three Represents and Scientific Outlook on Development's theory and the spirit of the Party's meeting, which further clarifies the important position of spiritual civilization construction in socialist modernization, further stimulates the enthusiasm of all employees, and lays a good foundation for the smooth development of the "Window of Civilization" activity. According to the requirements of Laiwu Municipal Bureau to build a learning organization, all the staff read excellent bibliographies such as the Fifth Age and write reading notes in their spare time. In terms of business learning, the staff constantly strengthened business knowledge learning, and sent seven people to participate in business training organized by the provincial bureau. Through learning, the theoretical level and professional knowledge level of employees have been improved, and the service tenet of "enterprise as the center, service as the means, accuracy as the standard and satisfaction as the purpose" has been firmly established. Window won the third prize of provincial code knowledge contest in 20xx, and the second prize of laws and regulations knowledge contest organized by Laiwu Municipal Bureau in 20xx.
Two, formulate measures, strict discipline, improve the service level with standardized management.
Taking striving for the "Top Ten Windows of Civilization" as the starting point, and following the general idea of refining the system, strengthening supervision and optimizing services, we should take various measures simultaneously and do solid work:
First, strict system management. In order to strictly observe work discipline and improve work efficiency, according to the principle of "everyone is responsible, everything is standardized, the process is inspected, and the advantages and disadvantages are evaluated", the window behavior norms and rules and regulations of the Quality Supervision Bureau have been formulated, the post responsibility system, the first inquiry responsibility system and the one-time notification system have been implemented, the service responsibility has been clarified, the behavior norms have been standardized, and the monthly shift assessment system for all staff has been established, which effectively commended the advanced, encouraged the backward and formed an upsurge. On June 10 and 20th of each month, the top leaders of the unit personally come to the door to guide the work. Over the past year, all the commitments have been settled in advance, and the settlement rate is 100%.
The second is to strengthen supervision and assessment. In order to effectively fulfill its promise and improve the service quality, the window has formulated rules and regulations such as post responsibility system, acceptance system for inviting investment and demolition, code of conduct system, and implementation responsibility system for building a clean government. Strict assessment, strengthening organization and leadership, collaborative inspection, earnest implementation, and efforts to ensure that every procedure is not missed, every dead corner is not left, and every problem is not spared. Special inspection is combined with regular inspection, public inspection is combined with unannounced visits, and praise and punishment are combined, seeking truth from facts, and being realistic.
The third is to improve work efficiency. In line with the transposition idea of "thinking what the enterprise thinks and being anxious about what the enterprise is anxious about", we will open up a "green channel" and vigorously implement service commitments such as "one-stop service", "instant service" and "delayed service". Print the new annual inspection papers of various enterprises, inform the bidding process and required materials, and facilitate the people to carry and check. Try to shorten the time for obtaining evidence from the original five working days to three working days, implement the preferential policy of special handling and emergency handling, and earnestly practice the social commitment of "as long as the submitted materials meet the requirements, simplify the procedures and be on call".
The fourth is to improve the quality of archives. Every file should be carefully examined and scanned, and then registered, scanned and reported in real time. Through the four-fold file audit mechanism, such as the integrity audit of original archival materials, the scanning quality audit of electronic archives, the archiving quality audit of original archival materials, and the comparison audit of archiving and registration data, the data quality of electronic archives will be comprehensively improved to ensure the authenticity, correctness, accuracy and timeliness of uploaded data. Strengthen the filing, management, preservation and destruction of paper files; Strengthen the management of voucher warehousing, warehousing and bills, and implement the person-in-charge system, effectively eliminating unnecessary mistakes. In the data quality assessment of electronic archives in 20xx, it won the first place in the province.
Third, strengthen awareness, standardize behavior, and enhance the image of the window with quality service.
The window of the Quality Supervision Bureau directly faces the masses, and the service quality is directly related to the image of the department. In order to establish a good image, a senior etiquette lecturer was specially hired to train the window staff on business etiquette, which formed ways and means to deal with all kinds of customers and realized high-quality window service; Through help, guidance and study, the window staff reached the "five meetings": consultation, acceptance, audit, operation and service. The window staff are well dressed, dignified, warm and polite, and use standardized service terms to achieve civilized service. Carry out the subtle service of "five ones and seven ones" in the window, that is, bright smile, flexibility, regular work, proficient business and getting off work late. These seven ones are: a smiling face, a chair, a cup of warm boiled water, a clear consultation service, a clear information transmission, a completed service, and a "slow walk", so as to truly answer questions when meeting and respond when doing things.
Fourth, use your heart and feelings, pay attention to details, and ensure the quality of service with practical actions.
The central window is responsible for the city's code and bar code work, and the business volume is very large. Every year, nearly 20,000 organs, enterprises and institutions come to handle business, and at the same time, there is a special shortage of manpower. Especially during the annual inspection in the first half of each year, faced with the annual inspection volume of hundreds of companies every day, the staff overcame various difficulties, insisted on not taking time off without special circumstances, insisted on coming early and leaving late, and adhered to the goal of "doing services with due diligence and promoting development wholeheartedly". Treat the people who come to work as relatives and friends, and give them the greatest grace in policy, the richest time limit, the most convenient method, the most enthusiastic attitude and the most timely efficiency; Provide convenience facilities, buy reading glasses, umbrellas, inkpad, glue sticks, etc. Convenient for the masses; Set up a work sample form to guide those who can't fill it out for the first time; Make all preparations before going to work half an hour in advance every day; After going to work, while maintaining good order, we should concentrate on our work, strive to improve work efficiency, reduce waiting time and answer questions patiently. For those units from remote towns and villages that have not finished or just arrived, in order to let the people take a trip less, the staff patiently worked overtime to finish. Strive to achieve "zero distance" in service, "zero error" in data, "zero defect" in operation and "zero complaints" from the masses.
The window of the Quality Supervision Bureau of Laiwu Administrative Service Center closely revolves around the city's work center, with the theme of serving the economy and promoting development, strengthening internal management, standardizing service behavior, innovating service methods, improving service quality, fulfilling the solemn promise of "doing a good job, paying fees, and promising to close accounts every day" and realizing the goal of "convenience, efficiency, standardization and integrity". In recent years, 28 people have been rated as "advanced individuals" and "civilized windows" of Laiwu Administrative Service Center for 29 consecutive times. In 20xx, it was rated as "Top Ten Windows of Civilization" in the whole province. In 20xx and 20xx, it was rated as the "window of civilization" at the municipal level.
From the first day I worked in the business hall, I knew that the business hall is an important window of the enterprise, and the service quality directly affects the image of the enterprise. To do a good job, we should not only have full enthusiasm for work, but also have solid basic skills. We must be quick-witted and quick-witted. Only in this way can we achieve quality service. To this end, she constantly strengthens the study of political theory and professional technology, strives to master service skills, and constantly improves her political and professional quality.
At work, I always worry about what users are anxious about, think about what users think, and win the praise of users with active, enthusiastic, thoughtful and meticulous service. One day in September, a customer came to pay the VAT invoice for electricity. After the customer left, she found a mobile phone on the counter. She quickly found out the contact phone number list of Transformers users and found the contact phone number of the customer's unit. As he hasn't arrived at work yet, he can only ask his client's colleagues to take a message on his behalf. At this time, we should get off work. What should she do? She thought that the customer must be very anxious to lose his mobile phone, and I must wait for the customer to come. The customer got the mobile phone and said excitedly, "Thank you". She said, "This is what I should do." When I got to school, my son was crying at the kindergarten gate.
Open the customer suggestion book in the business hall, which is full of praise and thanks to comrades. No customer complains about the quality of service. 10 One day in late October, I received a middle-aged woman. As soon as the customer entered the business hall, he shouted, "I have a lot of electricity bills this month." Did you copy the meter wrong? If you don't make it clear to me, I will complain about your company. " In the process of customers venting, she carefully wrote down the main points of customers' complaints, then handed a glass of water and said, "Please sit down. Your main complaint is the high electricity bill. Do you think we can handle this? Let me look at your past expenses first and see what the problem is? " After nearly an hour of careful and enthusiastic reception, customers reported that the electricity bill was too high, mainly because of the new electrical equipment such as air conditioner and induction cooker. After her explanation, the customer finally smiled and said, "I'm sorry, I'm sorry!" ".Since then, she will take the initiative to go to the lobby to pay the fee every month, and Lala has been at home. Later they became good friends.
The service is endless. In the long-term work, we welcome customers from all directions with sincere smiles and hard sweat. Whenever we see those customers who have been helped leave with satisfied smiles, she will be sincerely happy.
Under the correct leadership of the District Transportation Bureau, Qiaocheng District Traffic Infrastructure Quality Supervision Station was awarded the title of advanced unit by the District Transportation Bureau in 20xx and "advanced collective" by the district government in 20xx. Our station supervised the 20xx year 153 project, with the supervision mileage of 3 16.2km, including: village-to-village highway project 16. At present, 47 projects have been completed/kloc-0, with a mileage of 268.3 kilometers, achieving full coverage of supervision projects, and the project supervision rate is 100%. According to the actual situation of our station, it is our responsibility to build a harmonious traffic, with the goal of "full coverage of rural highway quality supervision" and civilized service as the core, to carry out the activity of "creating a civilized window", and to promote the construction of two civilizations by continuously improving the professional quality of employees and strengthening the image of window service. In the activity of creating "Top Ten Windows of Civilization", our station mainly did the following work, including: civilization creation, staff team construction, system construction, clean government construction, "window" construction and so on.
1, leaders attach importance to it, have clear objectives and effective measures, and actively do a good job in the "civilized demonstration window".
In order to further standardize the work, Qiaocheng District Traffic Quality Supervision Station strengthened the organization and leadership of the creation work with civilization creation activities as the carrier, set up a creation working group headed by the stationmaster and attended by all the staff of the quality supervision station, held regular meetings on the creation work, studied and deployed the creation work, and put forward the guiding ideology and standards of the creation work in time.
I stand in my creative work and make public all kinds of service systems and service promises. Publicly supervise the complaint telephone number; The basic information of the unit members is subject to social supervision, and the environment of the quality supervision station is clean, beautiful and orderly.
2, people-oriented, strengthen training, and comprehensively improve the quality of the workforce.
Adhere to the study system every Monday, Wednesday and Friday afternoon, so that employees can understand the current social development situation ideologically, stimulate patriotic feelings, improve their theoretical level and ideological awareness, and enhance the combat effectiveness and cohesion of the whole station.
3, improve the rules and regulations, and comprehensively promote the standardization of management.
Since the establishment of Qiaocheng Traffic Infrastructure Quality Supervision Station, efforts have been made to strengthen system construction, pay attention to professional ethics and system construction, and have successively formulated attendance system, stationmaster responsibility, supervision engineer responsibility, supervisor responsibility, seal management system, spiritual civilization learning system, clean government construction safety management system, inspection system and regular meeting system.
4. Pay close attention to building a clean government. Strengthening the construction of party style and clean government is the basic guarantee of quality supervision. By strengthening ideological education, we will guide employees to establish a correct outlook on life, values and power, and guide employees to correctly treat the quality veto in their hands. We should be responsible for the right of quality appraisal, supervise the right of use, be strict with ourselves, administer according to law, be honest and upright, establish a work style of telling the truth, dare to face hardships and seek practical results, and improve work efficiency and service quality. Pay close attention to the construction of party style and clean government and build a "service-oriented" administrative department according to law.
5. Strengthen the construction of open government affairs. In order to facilitate the construction unit to handle the project quality supervision procedures and project completion declaration, the rural highway quality supervision declaration procedures, the flow chart of delivery (completion) acceptance procedures and the quality technical standards of rural highway village-to-village communication projects were published, which facilitated the masses, increased transparency and improved efficiency.
In the activity of creating "Top Ten Civilized Window Units", we should be neither arrogant nor impetuous, turn honor into pressure, and strive to achieve the goal of "laying the foundation in one year, improving the level in two years, and developing in three years". We will shift the focus of our work to "pay attention to the foundation, publicity, hygiene, service and quality" and make great efforts around the center of "improving service quality". An obvious progress is that the overall quality of all employees has been significantly improved, and the awareness of serving the people and contributing to society has been significantly enhanced; Two fundamental improvements, one is the obvious improvement of workers' thinking, the other is the obvious improvement of "window" service consciousness; Three remarkable achievements are that workers' work skills, work efficiency and sense of responsibility have been significantly improved.
The above is what I have done or will do in the unit activity of creating the "Top Ten Civilizations Window". Under the leadership of the District Transportation Bureau, I will make unremitting efforts to build a harmonious traffic and create a "top ten civilized window".
Window service advanced deeds material 4 Lu Lihua: Hard-working people will have all kinds of luck, lazy people have only one misfortune!
In July, 20xx, I left the ivory tower of the university, full of various expectations for the future. Fortunately, I joined the mobile family. Because I have just left college, I am very self-motivated in everything I do, and I always expect myself to do everything well, no matter how big or small. For example, during my internship, the marketing department of our company held a business development meeting with the agricultural and industrial departments of our county, and the director of the marketing department gave me a task: to put all kinds of materials into more than 40 bags respectively. Maybe in the eyes of others, this time is very small, but I think it is not easy to do a seemingly small job well. Because it is related to the progress of the meeting, I work overtime alone and put all the materials away before leaving the office.
After the internship, I came to the sales department. I can say that the sales department is a department for me to grow up. My leaders and colleagues not only gave me great help and support in business, but also taught me a lot in dealing with people. I really appreciate my colleagues. I remember a recent cross-job interview, and the interviewer asked me how I felt in the sales department. I blurted out at that time: I am very happy and look forward to going to work every day, because we all go to work with a happy mood. This atmosphere makes me feel at home.
In the business department, it is the most direct contact department between the company and customers. At the front desk, you can not only handle business for customers, but also observe carefully and find the business tendency of customers. I am optimistic by nature, so smiling service is not difficult for me. I also experienced a period of fear when I was at the front desk. I was not afraid of contacting customers, but I was afraid that my unfamiliarity with the business would cause losses to customers and the company. So in this difficult period, I thank my colleagues for always accompanying me, patiently giving me a lot of advice and giving me great confidence.
What impresses me most about working on the move is that work requires "three hearts" and "patience, carefulness and self-confidence". Of course, in contact with customers, you need to "observe words and observe emotions" and communicate with your heart. As a mobile person, we need to have all kinds of potentials and comprehensive qualities, because we should not only play a good marketing staff, but also play a good psychologist at work. Not long ago, an elderly customer walked into the business hall angrily and was emotional. The whole hall echoed with this customer's voice, and other customers were more or less uneasy about it. Just arrived at my desk. I heard a general idea in the intermittent story of the customer. This customer changed GSM to Shenzhouxing six months ago. At that time, his points were more than 3,000, because the points would only be kept for one month after changing the package. Due to various factors, customers don't have a good understanding, and the points will only be kept for one month. At the moment, the company happens to have all kinds of materials for redeeming points, so at the moment, customers come to the company to say why their points are missing. After listening to the customer's statement, I have understood a general meaning, so I calmed the customer's mood first, so that the customer could listen to my explanation calmly. I thought it was difficult to communicate with the customer in Mandarin, so I quickly turned around and explained it to the customer in my hometown. First of all, I apologize to the customer on behalf of the salesperson who changed the bag at that time, because no matter what the reason, I should apologize to the customer first, and then ask the customer if the point was eaten by our company.
Or if it has been redeemed by others, I will definitely tell the customer that the points must be redeemed with my ID card, and the points will be cleared one month after changing the package, so we can't help the customer get back the points after half a year. I hope the customer understands that I have made various explanations during the customer's complaint, and the only thing that hasn't changed during the period is the smile on my face. After several serious explanations and persuasion, the client finally left our own office with great satisfaction. Paper is actually only a small matter, but what I didn't expect was that from the moment the customer entered the business hall, our business hall manager had been observing in the office to see how I handled this difficult customer. Afterwards, at the meeting, the manager praised me for this incident and said that I handled it properly. This invisibly gave me great encouragement, and since then I have been more motivated to go to work.
Although I haven't been at work for a long time, as a mobile person, I understand that I want to think faster than my customers. There is such a customer in our business hall. Customers always ask to close their accounts in our store in the morning, and our staff's various explanations are of no help. The client just wanted to close the account, because I took over in the afternoon, so as soon as I went, my colleague gave the client to me. At first, I was confused. I was worried when I saw the customer so excited. Later, I realized that this customer had handled a mobile phone with a deposit in 0 yuan before. You must open a new good code 2. Be sure to apply for joint account consumption 3. I love my family. In other words, I understand that customers feel that the phone bill is on the high side after handling this activity. As soon as the customer said that the phone bill was high, I quickly transferred the phone bill of the customer in recent months from the monthly statement. When the customer was still asking to cancel the account, I compared the phone bill before and after the customer handled it, and found that the phone bill of the customer was not increasing every month, but was on the high side for one month, which led to the customer's incomprehension. I took a quick look at the details of Gao Yue. It turns out that the new mobile phone has a traffic charge, so I understand how to tell the customer. So I started by asking customers if they didn't like mobile phones. The customer said no, and asked the customer whether to cancel the account, because he felt that the current cost was high. When the customer said yes, I straightened out the logic and told the customer that there was actually only one month. The reason why this month was high was because of it.
Traffic charges, not much, should be caused by careless keystrokes. To solve this problem, you don't have to cancel your account. We can help you. First, turn off Monternet switch to avoid ordering some paid programs. Secondly, we will help you turn off the internet access function to avoid traffic charges. Do you think this is possible? When the customer heard it, he thought it was feasible and obviously eased down. He repeatedly asked me if I could solve it like this. I told my customers that as long as they didn't activate these functions on their own initiative, they wouldn't incur these expenses. The customer breathed a sigh of relief and understood our solution. Finally, he succeeded in retaining customers. When the client left, he told me that your thinking was very quick and your explanation was very logical ... I summed it up afterwards and handled it with my heart. In fact, the service industry is like this, requiring every staff member to work with a spirit of twelve points.
Many people say that mobile work is difficult, but it is difficult in any industry. It depends on your attitude towards it. If you encounter a little problem, you will feel depressed, which is bound to make you feel hard. On the contrary, if you can treat things at work with a happy attitude, you will feel that you have solved these big and small things, and you will be very happy and satisfied.
In short, if we go to work with happiness, we can not only be happy by ourselves, but also make others happy! I am glad that I work in a team with a good atmosphere. My colleagues have given me great help. We work as a family, so I never feel that I just left college to work too early. I also listened to many friends and classmates' complaints about my work and colleagues, which led to their lack of enthusiasm for work. To sum up, why don't I complain like this? That's because I work in a happy place.
What I do is what I should do as a mobile person. Everyone is working hard. I hope I can continue to work hard and be a qualified mobile person! I always believe that hardworking people have all kinds of luck, while lazy people have only one misfortune.
Since the beginning of this year, under the correct leadership of the county party committee and government and with the strong support of the county administrative service center, the window of the county bureau has firmly established the service concept of no trivial matter, endless service and service promoting development, focusing on promoting administration according to law, making government affairs open and optimizing the service environment, strictly following the purposes of service economy, improving efficiency, facilitating the masses and shaping the image, and committed to providing convenient, efficient, standardized and high-quality services to customers. According to the requirements of "three centralization and three in place", we have implemented high standards for administrative examination and approval, such as going all out to lead the on-site office on Wednesday.
First, adhere to high standards, do a good job in hardware, and provide good basic conditions for foreign services.
Carrying out the window service mode is not only an important measure to speed up the government's work efficiency and optimize the service environment, but also an effective way to strengthen the construction of party style and clean government. In terms of hardware equipment, we have always adhered to a high starting point and high standards, and achieved excellent results twice. First, the environment is excellent. Computers, tables and chairs and other service facilities are complete, the environment is clean and tidy, and the windows are bright and clean, providing customers with an excellent service environment; Second, the service is excellent. Organize the administrative examination and approval items and charging standards of forestry system into a book, and ask the staff to memorize them in mind, so as to lay a solid foundation for the standardized and efficient operation of window service.
Two, establish and improve the window service supporting system, and urge the standardization of window work.
In order to ensure the high-quality and efficient operation of window service, we have established and improved a series of rules and regulations: First, we have solved the problem of how to do it. Establish and improve the system of one-time notification, first inquiry responsibility system and time-limited completion system to ensure that each examination and approval link has rules to follow; The second is to solve the problem of who will do it. This year, based on the principle of convenience and efficiency, on the basis of investigation and study, we will further refine the processes and conditions of various administrative examination and approval items, clarify the responsible person and work measures, and ensure that the responsibilities are in place; The third is to solve the problem of who promotes it. The window shall report to the competent authority every day, and the organ and the window shall pay a return visit by telephone, and consciously accept the supervision of all sectors of society on the service attitude and work efficiency of the window.
Three, in strict accordance with the relevant provisions of the administrative examination and approval, and effectively improve the efficiency of administrative examination and approval.
In accordance with the specific requirements of open conditions and sufficient basis, we will fully implement various systems, simplify the handling process, and optimize the operation mode. The accuracy and satisfaction rate of all kinds of windows are as high as 100%, which has won unanimous praise from all walks of life. In accordance with the principles of acceptance, window operation, unified charging and time limit, ensure that the examination and approval procedures are strictly standardized and interlocking, and ensure the fairness and legitimacy of examination and approval; Open a green channel for administrative examination and approval, and follow the principle of "one thing, one discussion" on major issues to ensure the efficient operation of various examination and approval procedures for key projects.
Four, actively carry out activities to create all kinds of civilized industries, and strive to create a brand image of forestry window.
In accordance with the requirements of striving for Excellence, actively strive for the red flag window, improve the service level, carefully organize and take measures in place. Effectively consolidate the results of the activities, establish a civilized long-term mechanism, and play an exemplary role. Combine the top ten activities with the development of industry culture, let staff participate in industry knowledge training, comprehensively improve the overall quality of all staff, build a brand of forestry window, and strive to build a service team with good professional ethics, strong professional skills, high professional level and strong pioneering spirit.
Five, constantly innovate work ideas, and strive to be the vanguard of administrative services.
Combined with the actual situation of forestry window, a commitment letter to improve the openness of administrative examination and approval was formulated, which publicly promised to catch up with benchmarks and specific measures, sorted out more than 20 rationalization suggestions, formed ideas and countermeasures for improvement, and made comprehensive evaluation and scheme comparison. In the service work, the staff are required to be loyal to their duties, exercise their discretion reasonably and strive to be the leader of administrative examination and approval; Educators should establish a correct view of rights, status and interests, and strive to be the leader of honest officials; Constantly innovate in management methods and service methods, and strive to be a pioneer in innovation.
At present, the window staff of * * Bureau are devoting themselves to the window service with full enthusiasm and positive working attitude, marching towards higher standards, more standardized operation and better service, and making due contributions to the sustained and healthy development of the county's economy and society.
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