A: Users of any one of the three operators, China Telecom, China Mobile and China Unicom, can use this service. However, new card users can only use the itinerary inquiry service after 14 days.
What does the color of travel itinerary stand for? What if the color display is wrong?
A: At present, green cards are displayed in all cities in China, including Hong Kong, Macao and Taiwan. If you travel to overseas countries and regions, Huang Ka will be displayed. There are no red cards and orange cards at present. The specific definition and judgment rules will be set according to the epidemic prevention and control requirements issued by the government, and will be adjusted in real time according to the dynamic information. If you find that the color card is displayed incorrectly, you can contact the customer service of your operator for verification (Telecom 10000/ Mobile 10086/ Unicom 100 10).
What information will be displayed in travel itinerary?
A: The information displayed in the "Traffic Big Data Travel Card" includes: the user's encrypted mobile phone number, the update time of travel information, the color card, all countries (regions) that the user has visited in the past 14 days, and domestic cities that have stayed for more than 4 hours. Cities in high-risk areas will be marked with an asterisk.
What are the rules for judging whether a travel card records city information?
A: If you stay in a city for more than 4 hours, you will be judged to be stranded. For example, passing through a city by train will not be judged as a resident, and flying over the city where the high-risk area is located will not be recorded.
What does the asterisk "*" on the travel itinerary mean?
A: The "*" sign in the upper right corner of the visit site indicates that there are medium-risk or high-risk areas in the city at present, but it does not mean that the user has actually visited these medium-high risk areas.
Note: The asterisk "*" has nothing to do with the user's personal health status, and is only used as a warning sign for medium and high risk areas, which is convenient for managers to check.
Can I travel with a travel card "*"?
A: If your travel itinerary is marked with an asterisk "*", it means that there are cities with medium and high risk areas in your past 14 days. You need to further confirm whether you have been to medium and high risk areas. If you have been there, you need to strictly abide by the epidemic prevention management regulations in your area and report to the relevant administrative departments. If you haven't been there, you need to know the tourism policies of various places in advance before you travel, and judge whether to continue to travel according to the requirements of epidemic prevention management in various places.
Will the travel cassette "*" be quarantined?
A: Travel cards with an asterisk "*" indicate cities with medium and high risk areas in the past 14 days, but it does not mean that users have actually been to these medium and high risk areas. When the epidemic prevention manager sees the asterisk on the user's travel card, it is suggested to further verify whether the other party has really been to the middle and high risk areas, and then judge whether it is necessary to isolate according to the local epidemic prevention policy. It is not recommended to directly isolate travel card users with asterisks.
How long does it usually take for the asterisk "*" on the travel itinerary to disappear?
A: When your trip in the past 14 days did not include cities in high-risk areas, the asterisk will disappear by itself.
When is the asterisk "*" on travel itinerary updated?
A: The asterisk marks will change according to the identification of high-risk areas in cities by epidemic prevention departments, and the data will be updated according to the latest information released by local health and wellness committees. There will be a certain time difference in data update, and synchronization is generally completed within 24 hours.
What data information is the travel card based on?
A: The travel card analyzes the data of mobile phone signaling and bill, which is obtained by the operator through the location of the base station where the mobile phone number used by the user is located. Due to technical reasons such as possible cross coverage of base station signals, limited accuracy of signaling data, delay in data update, etc., there may be some deviation in travel card service data. If the result deviates seriously, please contact the operator's customer service for inspection (Telecom 10000/ Mobile 10086/ Unicom 100 10).
What if the itinerary inquiry is not allowed? I haven't been to a place but it shows/I have been to b place but it doesn't show.
A: The travel card analyzes the data of mobile phone signaling and bill, which is obtained by the operator through the location of the base station where the mobile phone number used by the user is located. Due to technical reasons, such as possible cross-coverage of base station signals, limited accuracy of signaling data, data update delay, etc. Travel card service data may have some deviations. If the result deviates seriously, please contact the operator's customer service for inspection (Telecom 10000/ Mobile 10086/ Unicom 100 10).
Travel itinerary card can't find travel itinerary?
A: The travel card analyzes the signaling and phone bill data of the mobile phone, so the premise of having travel data is that you have generated these data in the process of using the mobile phone. If you can't find the itinerary, you can try to make more calls, or turn off the Wi-Fi connection and use 4G traffic. Usually you can find the data the next day. In order to avoid the location deviation caused by the coverage of base stations in surrounding cities, the travel card is set to meet the judgment condition of staying for 4 hours. So it takes more than 4 hours a day (for example, once at 7: 00 am and once at noon 12: 00) to meet the requirements.
In addition, if you are a "number portability" user, there is a certain time difference between user information synchronization and travel calculation, and usually the travel information calculation will be delayed by 1-2 days. If you still can't find the itinerary, please contact the customer service of your operator in time (Telecom 10000/ Mobile 10086/ Unicom 100 10).
Continuously updated. . .