The ID card information shows that it is registered, but the health code cannot be submitted. It is because your identity information has not passed the examination that you cannot submit your health code.
If the real-name authentication fails or the ID photo can't be uploaded, you can try from the following aspects: reconnect to the network or switch to 4G or wifi, re-take a clear photo without reflection and upload it, and click the browser in the upper right corner of the login interface to open it.