According to the data of 20021year, the total number of claims paid by MetLife was nearly 45,000, up by 29% year-on-year. The total amount of compensation reached 900 million yuan, a year-on-year increase of 28.6%. Despite the substantial increase in the amount of claims, the average claim limit of 202 1 of MetLife continued to increase, and the average time from acceptance to claim increased from 1.59 days in 2020 to 0.69 days, with the odds reaching 98.8%. Claims service is a direct way to reflect the value of insurance companies, and it is also an interpretation of love and responsibility. 202 1 A series of timely claims settlement is not only MetLife's infinite concern for customers, but also its responsibility and responsibility to keep its promise, which can be seen from the following 202 1 claim settlement case.
The single highest compensation for accidental death-the person has passed away, Edgar.
202 1 1, MetLife received a report from a customer's family. The insured Ms. G unfortunately suffered a serious accident and fell into a deep coma. She is being treated in the hospital. Ms. G's family learned from the client's mobile phone message that she had bought MetLife insurance, and with the feeling of giving it a try, she called MetLife to report the case. At this time, the family actually did not know how many insurances Ms. G bought in MetLife. What kind of insurance can she apply for under the present circumstances?
Accidents are often caught off guard, but when it comes, safety is always a solid reliance. In the face of this "somewhat special" report, MetLife Corporation cooperated efficiently and found out all the insurance policies purchased by Ms. G in MetLife at the first time. Upon inquiry, Ms. G had previously insured herself for old-age security and critical illness insurance through telephone sales and online sales in MetLife.
At that time, Ms. G was still in a deep coma, and the families of the parties were at a loss. While paying attention to the relief, claimants also hope to help them complete their claims as soon as possible and give support to families in distress. While the adjuster was busy preparing the application materials for the serious illness claims for the clients' families, on February 1, 20265438+8, Ms. G died because of ineffective medical treatment.
In addition to regret and regret, in order to help Ms. G's family collect the information needed for death claims more efficiently and reduce unnecessary travel back and forth, the claimant arranged a perfect guide for the preparation of claims materials for her family and tried her best to assist in the collection and processing. In order to improve the timeliness of future claims processing, while assisting Ms. G's family to collect claims data, MetLife has quickly launched a pre-investigation of death claims.
Finally, Ms. G's family formally submitted the claim after collecting all the information needed for the claim. Only one week later, MetLife issued a formal claim notice, and the total amount of death claims was 5.025 million yuan. This claim fee continues Ms. G's love and protection for her family and gives this unfortunate family the courage and strength to face the future life!
Single highest compensation medical case-angel's affectionate guardian
In March 2020, my parents bought medical insurance for three-year-old Xiao W (20 17). However, things are unpredictable. Little W and his parents never thought that bad luck would come to them one day.
20211/one day in late October, Xiao W suddenly felt depressed, and his parents immediately took him to Shanghai Children's Medical Center for treatment. After the head CT examination in the hospital, it actually showed that the patient had cerebral hemorrhage. The condition is serious, and the hospital expert consultation suggested immediate hospitalization. In view of Xiao W's condition, the hospital has adopted advanced drugs and advanced treatment methods, and the medical expenses have been rising. The whole treatment period of Xiao W * * * lasted about 8 months, and he didn't recover until the end of September of 2 1. Day after day, medical expenses have caused heavy economic pressure to this family, and family savings have been rapidly consumed.
The high cost of treatment has put an originally happy family in trouble. The life insurance planner of MetLife Shanghai Branch helps customers to apply for claims through iMap in time, and the head office and the operation department cooperate with each other to make claims efficiently and quickly. The final customer Xiao W paid a total of 655,000 yuan, of which the maximum amount paid by MetLife in 202 1 year was 5 1 10,000 yuan. It brought timely rain to families in trouble.
The highest compensation for COVID-19's death-there must be love before the pandemic.
This job requires Mr. X to travel in Africa. He started to have a fever in early July. Due to the lack of local medical conditions, diagnosis was delayed. Mr x was diagnosed as "COVID-19" by the local hospital after a week of fever, and died unfortunately on the way to the hospital after his condition deteriorated.
In the exchange, I learned that Mr. X's parents are old and have a child under two years old. The old mother was ill because she couldn't accept her son's death. Mrs x is very sad to deal with her husband's funeral, and at the same time, she has to take care of the old people and children at home.
As Mr. X died in a relatively backward country in Africa, the local epidemic situation was serious and he was far away from the Embassy of China, which made it more difficult to handle the relevant documents. Life insurance planner y immediately communicated with the company's operation department after learning the situation. Mrs. X filed a claim with the company on August 9, and two weeks later, the data was collected and approved. Mrs x received a claim of 965,438+00,000. Life insurance planner Y received a thank-you message from Mrs. X. "Thank you very much for your help when I was most helpless! This money is the living expenses of my children and me for the next five years, which can alleviate some life pressures and let me accompany my children to grow up well. Love is in my heart, love is always there, thank you! "
Proton heavy ion compensation-ensuring timely rain
Since 2065438+March 2009, Ms. A has insured herself with metropolitan angel medical insurance and health care and old-age security. In September 2020, Ms. A went to the hospital for finding a "left breast lump" and was hospitalized according to the doctor's advice. Ms. A was diagnosed as a malignant tumor by pathology and received radiotherapy in Shanghai Proton Heavy Ion Hospital in May 20021.
From diagnosis to hospitalization, the life insurance planner of MetLife Shanghai Branch has been in close contact with Ms. A, providing comprehensive claims consultation and guidance services, and assisting Ms. A to submit claims information after discharge. After the company's audit, the old-age security paid 654.38 million yuan for critical illness insurance, and the premium was exempted. In addition, Ms. A applied for 16 times for Metropolitan Angel Medical Insurance, and the accumulated payment amount was 44 16000 yuan.
Ms. A and her family said that they didn't expect MetLife's claims to be so intimate and quick, and a series of problems they had worried about before were solved professionally. The timely payment of claims provided a solid guarantee for Ms. A's follow-up treatment.
Behind every claim settlement case is the fulfillment of MetLife's promise, so that customers can truly feel the weight and value of insurance. MetLife always adheres to the principle of "customer-centered", anxious about what customers are anxious about and thinking about what customers think. With scientific and digital management and operation, we will further improve and upgrade the insurance and claims service, take love and companionship as our responsibility, and fully implement our commitment to serving customers. The meaning of insurance is to keep the peace of the family, keep the responsibility for the family and keep the love for the children when the family is at risk. In the future, MetLife will never forget its original intention and provide customers with a convenient, efficient and warm claim service experience.